The fastest way to contact Uber Eats support depends on your problem
Uber Eats support is built into the app itself — you do not call a phone number or email a general inbox. Instead, you open your order history, find the order with the problem, and tap the help button. This routes your message to the support team assigned to that specific order, which is faster than trying to reach a general line.
If the app is not working or you cannot find your order, you can reach support through the website at help.uber.com. This page lets you describe your issue and choose a category — missing items, wrong order, payment problem, account access — and Uber will send you to the right channel.
Response times vary. Simple issues like refunds for missing items usually get a response within a few hours. Account lockouts or payment disputes can take one to three business days. Uber does not offer live chat for most issues, so you will receive responses through the app or email.
Key Takeaways
- Open the Uber Eats app, go to your order history, select the problem order, and tap the help button to contact support about that specific delivery.
- If you cannot use the app, visit help.uber.com and describe your issue to be routed to the correct support team.
- Most responses arrive within a few hours for straightforward problems like missing items or wrong orders.
- Account issues and payment disputes typically take one to three business days to resolve.
- Uber does not offer phone support for most customer issues, so responses come through the app or email.
How to report a missing or wrong item
Open the Uber Eats app and go to "Your Orders." Find the delivery where items were missing or incorrect. Tap the order and scroll down to "Help with this order." Select "Missing items" or "Wrong item" from the list.
Describe what was missing or what arrived instead. If you have a photo of the order, attach it — this speeds up the refund. Uber will usually refund the missing item amount within a few hours. If the restaurant is at fault, Uber may contact them directly. If the driver is at fault, Uber may deduct the refund from their account.
Do not open a dispute with your payment method (credit card, debit card, or digital wallet) at the same time. Doing so can delay the Uber refund and create a conflict that takes longer to resolve.
What to do if your order did not arrive
If your delivery is more than 30 minutes late, open the app and tap "Help with this order." Select "Order not received" or "Driver issue." Uber will ask whether you have contacted the driver and whether you can see the driver's location on the map.
If the driver marked the order as delivered but you did not receive it, Uber will ask for details about where the driver said they left it. Take a photo of the delivery location if possible. Uber will then contact the driver to confirm what happened.
If the driver never arrived or the order was cancelled by the restaurant, Uber will refund the full order amount. This usually happens within 24 hours. If you need the refund sooner, you can request an immediate credit to your Uber account balance instead of waiting for it to return to your original payment method.
How to fix payment and account problems
If your payment method was declined, open the app and go to "Account" > "Payments." Add or update your payment method. If the card is correct but still declines, contact your bank — they may be blocking Uber transactions. Once your bank approves it, try ordering again.
If your account is locked or you cannot log in, go to help.uber.com and select "Account access." Uber will send you a password reset link or ask you to verify your identity. If you do not receive the reset email, check your spam folder. If the problem persists, describe it on the help page and Uber will contact you within one to three business days.
If you were charged twice for the same order, report it through "Help with this order" and select "Charged twice" or "Billing issue." Uber will investigate and refund the duplicate charge. Keep a screenshot of both charges in case Uber asks for proof.
Contacting support for driver or restaurant issues
If a driver was rude, drove unsafely, or violated your privacy, open the order and tap "Help with this order." Select "Driver behavior" or "Safety concern." Describe what happened and whether you felt unsafe. Uber takes these reports seriously and may deactivate drivers who receive multiple complaints.
If the restaurant gave you the wrong order or the food was spoiled, report it through the same process. Select "Restaurant issue" or "Food quality." Uber will contact the restaurant and may issue a refund or credit. If the restaurant is consistently problematic, Uber may remove them from the platform.
Do not contact the driver or restaurant directly to demand a refund — this can escalate the situation. Let Uber handle the investigation. If you feel unsafe at any point, contact local police and then report it to Uber.
What happens after you submit a support request
Once you submit a help request, Uber sends you a confirmation message in the app. You will see a ticket number. Check the app regularly for responses — Uber sends messages through the app first, then to your email if you do not respond in the app.
For simple refunds, you may see the credit appear in your account within hours. For more complex issues, Uber may ask follow-up questions. Answer them as soon as you can — delays in your response can slow down the resolution.
If you disagree with Uber's decision, you can appeal. Open the help ticket again and select "I disagree with this resolution." Explain why you think the decision was wrong. A different team member will review it, though Uber's decision is usually final.
Frequently Asked Questions
Can I call Uber Eats support instead of using the app?
Uber does not publish a customer service phone number for most issues. The app and help.uber.com are the official channels. If you have a safety emergency, call 911. For non-emergency police matters related to a delivery, contact your local police department and then report it to Uber through the app.
How long does it take to get a refund?
Refunds for missing items usually appear within a few hours. Refunds for orders that did not arrive can take up to 24 hours. The refund goes back to your original payment method unless you request an immediate Uber account credit instead. Bank refunds may take an additional two to five business days to show up, depending on your bank.
What if Uber denies my refund request?
You can appeal the decision by opening the help ticket and selecting "I disagree with this resolution." Explain your situation and provide any photos or evidence. A different team member will review it. If Uber still denies it, you can contact your payment provider (credit card company, bank, or digital wallet) to dispute the charge, though this may result in your Uber account being restricted.
Can I get a refund if I ordered by mistake?
If you cancel before the restaurant starts preparing your order, Uber will refund the full amount. If the restaurant has already started, you may receive a partial refund. Once the order is delivered, Uber typically does not refund orders placed by mistake — this is treated as a customer choice, not an error.
What should I do if I think my account was hacked?
Go to help.uber.com and select "Account access" or "Security concern." Change your password immediately and enable two-factor authentication in your account settings. Uber will investigate unauthorized orders and refund them. If you see charges you did not make, report them to your payment provider as well.