The fastest way to contact Uber depends on what you need
Uber's customer service operates through the app itself, not a phone number you can call directly. Most issues — a missing item, a fare dispute, a safety concern — are handled through the Help section in your app, where Uber can see your trip history and respond to your specific situation. For urgent safety issues during or immediately after a ride, you can call 911. For account problems or lost items, the in-app channel is faster than trying to find a working phone line.
Response times vary. Straightforward issues like lost items or fare adjustments typically get a response within 24 to 48 hours. More complex problems — account access issues, payment disputes, or safety reports — may take several days. Uber does not staff a general customer service phone line that accepts inbound calls, though some regions have phone support for specific issues like account lockouts.
Key Takeaways
- Open the Help section in your Uber app, describe your issue, and Uber will respond through the app — this is the primary way to contact them about trips, fares, and lost items.
- For safety emergencies during a ride, call 911 directly rather than waiting for app support.
- Keep your trip details, screenshots of charges, and any messages with the driver handy when you contact support, because Uber will ask for them.
- If your account is locked or you cannot access the app, look for a phone number on your account recovery email, as some regions offer phone support for account issues.
- Uber's response time is usually 24 to 48 hours for routine issues, but disputes and safety reports can take longer.
How to use the in-app Help section
Open your Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — "Trip issues," "Lost item," "Payment," "Account," "Safety" — organized by category. Tap the category that matches your problem.
Uber will then show you a set of quick-fix options. For example, if you tap "Lost item," it will ask whether you left something in the car, and offer to contact the driver on your behalf. If none of the quick fixes solve your problem, scroll to the bottom and tap "Still need help" or "Contact support." This opens a form where you describe what happened. Be specific: include the date and time of the trip, the driver's name, the pickup and dropoff locations, and exactly what went wrong. Attach screenshots if you have them — especially for fare disputes or payment issues.
After you submit, Uber sends a confirmation message and assigns a support agent. You will receive responses through the app's messaging system. Check the Help section regularly, because Uber does not always send push notifications for support replies.
What to do if you lost something in an Uber
Report the lost item through the app within 24 hours of your trip. Go to Help, select "Lost item," and describe what you lost, where you think you left it (seat, floor, trunk), and what it looks like. Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange for you to pick it up or have it returned to you.
The driver is not required to return your item, but most do. If the driver agrees to return it, you may be asked to pay a return fee — this varies by location and distance. If the driver does not find it or does not respond, Uber will close the case. At that point, you can file a report with the police if the item is valuable, though Uber will not reimburse you for lost property.
Disputing a fare or payment issue
If you were charged incorrectly or believe a fare is wrong, go to Help and select "Payment." Describe the trip, the amount you were charged, and why you think it is incorrect. Include a screenshot of the charge from your payment method if you have one. Uber will review the trip details — distance, time, surge pricing, tolls, and any fees — and either explain the charge or issue a refund.
Refunds for legitimate disputes usually appear in your original payment method within 5 to 10 business days. If you paid with a credit or debit card, the refund goes back to that card. If you paid with Uber Cash or a gift card balance, the credit is restored to your account immediately. Do not dispute the charge with your bank or credit card company at the same time you contact Uber, because that can complicate the process.
Account access and security issues
If you cannot log into your account, forgot your password, or believe your account has been hacked, go to the Uber login screen and tap "Trouble logging in?" You will be asked to enter your email or phone number. Uber will send a password reset link or a one-time code to verify your identity. Follow the link or enter the code to regain access.
If you do not receive the reset email or code, check your spam folder. If it is not there, wait a few minutes and try again — sometimes the email is delayed. If you still cannot access your account after multiple attempts, look for a phone support option on the password reset page. Some regions offer phone support for account lockouts, and an agent can verify your identity and unlock your account faster than waiting for email.
If you believe your account was hacked — for example, you see trips you did not take or charges you did not authorize — report it through Help under "Account" and describe what happened. Change your password immediately, and if you linked a payment method to the account, consider removing it until Uber confirms the account is secure.
Safety concerns and reporting a driver
If you feel unsafe during a ride, you can contact the driver through the app's messaging feature or call them directly using the number Uber provides. If you need immediate help, call 911. Do not wait for app support if you are in danger.
After a ride ends, you can rate the driver and leave comments. If something serious happened — aggressive behavior, unwanted contact, a safety violation — go to Help, select "Safety," and describe the incident in detail. Include the date, time, driver name, and exactly what occurred. Uber takes safety reports seriously and will investigate. Depending on the report, Uber may deactivate the driver's account or contact law enforcement.
You can also file a police report independently. If you do, keep the police report number and share it with Uber when you contact them — it strengthens your report and helps Uber's investigation.
When you cannot reach support through the app
If the Help section is not loading or you cannot submit a form, try logging out of the app and logging back in. If that does not work, delete the app and reinstall it. Sometimes a corrupted app version prevents the Help section from working.
If you still cannot access Help and your issue is urgent, look for contact information on your account recovery email or on the Uber website. Uber publishes phone numbers for specific regions and specific issues — for example, some cities have a phone line for account lockouts or payment disputes. The number is not a general customer service line, but it may work for your particular problem. You can also try reaching out through Uber's social media accounts (Twitter, Facebook) if you have a serious unresolved issue, though response times are often slower than the app.
Frequently Asked Questions
Can I call Uber customer service directly?
Uber does not have a general phone line for customer service. Most issues are handled through the Help section in the app. Some regions offer phone support for specific problems like account lockouts, but you have to find the number through your account recovery email or the Uber website — it is not published as a main customer service line.
How long does it take Uber to respond?
Simple issues like lost items or fare disputes usually get a response within 24 to 48 hours. Safety reports and account disputes can take several days. Response times are slower during peak hours or if your issue is complex and requires investigation.
What if Uber denies my refund request?
If Uber denies your refund and you still believe the charge is wrong, you can dispute it with your credit card company or bank. However, do this only after Uber has made a final decision, because disputing with your bank can complicate Uber's investigation. Keep all messages from Uber support as evidence.
Can I get a refund if the driver was rude or unprofessional?
Uber does not automatically refund fares for poor service. However, you can report the driver through the Help section and leave a low rating with comments. If the behavior was serious enough to warrant a refund, Uber may issue one at their discretion, but it is not may provide.
What should I do if I think my account was hacked?
Change your password immediately using the "Trouble logging in?" option on the login screen. Remove any payment methods from your account if you can access it. Then report the issue through Help under "Account" and describe what happened. Uber will investigate and may lock your account temporarily while they confirm it is secure.