How to cancel your Uber account
You can cancel your Uber account through the app or website in about two minutes. The process is permanent — once you delete your account, Uber removes your profile, payment methods, and ride history. If you want to use Uber again later, you'll need to create a new account from scratch.
Before you cancel, settle any outstanding charges. If you have an active ride, a scheduled ride, or an unpaid balance, Uber won't let you delete the account until those are resolved. Check your payment method and make sure there are no pending charges.
Key Takeaways
- Canceling through the app takes two minutes: go to Account, select Delete Account, and confirm your choice.
- You must pay any outstanding balance or active ride charges before Uber will process the deletion.
- Deletion is permanent and removes all your ride history, saved addresses, and payment information.
- If you cancel a ride before the driver arrives, you may still see a cancellation fee on your account before deletion.
- Creating a new account later uses the same email address, but you'll start with no history or saved preferences.
Steps to delete your account on the Uber app
Open the Uber app and tap the account icon in the bottom right corner. This takes you to your profile page. Scroll down until you see "Delete Account" — it's usually near the bottom of the menu, below settings like payment methods and preferences.
Tap "Delete Account." Uber will ask you why you're leaving and show you a confirmation screen. Select your reason from the list (or choose "Other" if none fit), then tap the red "Delete Account" button. Uber will send a confirmation email to your registered address. Your account is deleted immediately, though it may take a few hours for all your data to be removed from their servers.
Steps to delete your account on the Uber website
Go to uber.com and sign in. Click the account icon in the top right corner, then select "Account Settings." Scroll down to find "Delete Account" and click it. You'll see the same confirmation screen as the app — choose your reason and confirm the deletion.
The website version works the same way as the app. Your account is deleted immediately, and you'll receive a confirmation email within a few minutes.
What happens to your data after deletion
Uber keeps some information for legal and financial reasons — your payment history, tax records, and ride receipts may remain in their system for up to seven years. However, your profile, saved addresses, payment methods, and ride history visible to you are removed right away.
If you had a promotional credit or gift card balance, it's forfeited when you delete the account. Unused credits do not transfer to a new account, even if you use the same email address later.
If you want to pause instead of cancel
Uber does not offer an official pause or suspension feature. If you want to stop using Uber temporarily without deleting your account, you can simply not open the app. Your account will remain active, and you can return whenever you want without re-entering your information.
If you're concerned about accidental charges, you can remove your payment method from your account instead of deleting it entirely. Go to Account Settings, select "Payment Methods," and delete the card or bank account. Without a payment method on file, you won't be able to request a ride, but your account stays intact.
Canceling an Uber Pass or subscription
If you have an active Uber Pass subscription, you should cancel that separately before deleting your account. Go to Account Settings, find "Subscriptions," and select the pass you want to cancel. Tap "Cancel Subscription" and confirm. Uber will stop charging you at the end of your current billing cycle.
Canceling the subscription does not delete your account — it just stops the recurring charge. You can still use Uber with pay-per-ride pricing after the subscription ends. If you delete your account while a subscription is active, Uber will cancel the subscription automatically, but you won't receive a refund for the remaining time.
What to do if you can't delete your account
If the "Delete Account" option doesn't appear or you get an error message, you likely have an outstanding balance or an active ride. Check your payment method and make sure there are no pending charges. If you recently canceled a ride, wait a few hours — the cancellation fee may still be processing.
If you've paid everything and the option still doesn't show up, contact Uber support through the app. Go to Account, select "Help," and choose "Account & Settings." Describe the problem and ask for help deleting your account. Support can usually resolve this within 24 hours.
Frequently Asked Questions
Can I reactivate my account after deleting it?
No. Deletion is permanent. You can create a new account using the same email address, but it will be a fresh account with no history, saved addresses, or payment methods. You'll need to enter all your information again.
Will Uber refund my unused credits or Uber Pass balance?
No. Any unused promotional credits, gift card balances, or remaining Uber Pass time is forfeited when you delete your account. Uber does not issue refunds for unused credits.
What if I have an active ride when I try to delete?
You cannot delete your account while a ride is in progress. Complete or cancel the ride first, then wait for the charge to process. After that, you can delete the account.
Does deleting my Uber account affect my Uber Eats account?
Uber Eats and Uber use the same login, so deleting your account removes access to both services. If you want to keep using Uber Eats, do not delete your account.
How long does it take for my account to be fully deleted?
Your account is deleted immediately when you confirm, but it may take a few hours for all your data to be removed from Uber's visible systems. You'll receive a confirmation email within minutes of deletion.