When and how to contact Uber support
Uber support is available through the app itself, not by phone. Open your Uber app, tap the menu icon (three horizontal lines), scroll to "Help," and you'll see options to report a problem, contact support about a specific trip, or browse common issues. You can also message support directly from a completed trip by tapping "Report Issue" on the trip receipt.
Response time depends on the problem type. Safety issues get immediate attention. Lost items, payment disputes, and driver behavior complaints typically receive a response within 24 to 48 hours. During peak hours or in high-volume cities, waits can extend longer. Support operates seven days a week in most markets.
If you don't have the app or can't access it, you can visit help.uber.com in a web browser and submit a support request there. You'll need to sign in with your Uber account. The web form routes to the same support team as the app.
Key Takeaways
- Uber support is reached through the app's Help menu or at help.uber.com — there is no phone number to call for most issues.
- Safety emergencies should be reported to local police first, then to Uber support afterward through the app.
- Lost items, payment problems, and driver complaints are handled by message, with responses typically arriving within 24 to 48 hours.
- You can report an issue from a completed trip by opening the trip receipt and tapping "Report Issue."
- Support is available seven days a week, but response times vary by issue type and local demand.
What problems Uber support can handle
Uber support handles lost items, payment disputes, driver behavior complaints, trip cancellations, and account access problems. If you left something in the car, report it through the app within 24 hours of the trip — support will contact the driver on your behalf. If the driver doesn't respond or return the item, Uber may reimburse you up to a set amount depending on your city.
For payment issues, support can review charges, refund incorrect fares, and investigate duplicate charges. Bring your trip receipt and a clear explanation of what went wrong. If a driver was rude, unsafe, or violated Uber's policies, report it through the app with as much detail as you can provide — Uber uses these reports to take action against drivers.
Account problems like forgotten passwords, locked accounts, or billing issues also go through support. If you can't log in, you can still submit a help request at help.uber.com without signing in by selecting "Account and Login" from the topic menu.
Safety emergencies and when to call police instead
If you are in immediate danger during a trip, do not wait for app support — call 911 or your local emergency number. Tell the dispatcher your location and that you are in an Uber. The driver's location is tracked by Uber, which can help police find you.
After police respond and you are safe, report what happened to Uber support through the app. Include the time of the trip, the driver's name, and a description of what occurred. Uber takes safety reports seriously and will investigate. You may be asked to provide additional details or a police report number if one was filed.
If you feel unsafe but are not in immediate danger — for example, the driver is driving recklessly or making you uncomfortable — you can end the trip early by tapping "Cancel" in the app and then report the driver through support once you've exited the vehicle.
How to report a lost item
Open the Uber app and find the trip where you lost the item. Tap the trip receipt, then select "Report Issue" and choose "Lost Item." Describe what you lost, where you think you left it (seat, floor, trunk), and what it looks like. Include any identifying details — a phone case color, a bag brand, initials on luggage.
Uber will send a message to the driver asking them to check the car. Drivers have 24 hours to respond. If the driver finds your item, Uber will coordinate the return — usually the driver will offer to return it to you, or you may arrange pickup from a nearby Uber office if one exists in your area.
If the driver doesn't respond or says they didn't find it, Uber may offer a reimbursement. The amount varies by city and item type, but is typically capped at $50 to $100. You may be asked to provide proof of purchase or a receipt for expensive items.
Disputing a charge or fare
If you were charged incorrectly, report it to support within a few days of the trip. Open the trip receipt, tap "Report Issue," and select "Fare Dispute" or "Charged Twice." Explain what happened — for example, you were charged twice, the fare was much higher than the estimate, or you were charged for a trip you cancelled.
Support will review the trip details, including the route taken, distance, time of day, and any surge pricing that applied. If the fare was correct according to Uber's pricing rules, support will explain why. If there was a genuine error, they will issue a refund to your original payment method within 5 to 10 business days.
If you dispute a charge with your credit card company or bank before contacting Uber, it can complicate the investigation. Contact Uber support first whenever possible. If support denies your dispute, you can then pursue a chargeback with your bank.
Account access and login problems
If you can't log into your Uber account, go to help.uber.com and select "Account and Login" from the Help menu. You can request a password reset link without signing in. Uber will send a reset email to the address on file — check your spam folder if you don't see it in your inbox.
If you no longer have access to the email address or phone number linked to your account, support can help you regain access. You'll need to verify your identity by providing your name, the phone number or email you remember using, and any payment methods on file. This process usually takes 24 to 48 hours.
If your account was locked due to suspicious activity, Uber will send you a notification. Follow the link in that notification to verify it's you, or contact support to unlock it. You may be asked to confirm recent trips or payment methods to prove the account is yours.
Driver behavior complaints and safety reports
Report driver behavior through the trip receipt. Open the completed trip, tap "Report Issue," and describe what happened. Be specific: note the time, what the driver said or did, and how it made you feel. Uber uses these reports to track patterns and take action against drivers who violate policies.
Common complaints include rude language, unsafe driving, taking a longer route than necessary, or asking passengers for cash tips or personal information. Each report is reviewed by Uber's safety team. Depending on the severity and whether there are previous complaints, the driver may receive a warning, be required to take a training course, or be removed from the platform.
You will not always receive a detailed update on what action was taken — Uber keeps driver discipline confidential. But you will receive a confirmation that your report was received and reviewed.
Frequently Asked Questions
Can I call Uber support by phone?
Most Uber support is handled through the app or web form, not by phone. Some cities have phone support for specific issues like accessibility needs or business accounts, but you'll only find a phone number if it applies to your situation. Check help.uber.com for your city.
How long does it take to get a response from Uber support?
Safety issues get immediate attention. Lost items, payment disputes, and driver complaints usually receive a response within 24 to 48 hours. During busy periods or in large cities, responses can take longer. You'll receive updates through the app or email as your case progresses.
What if Uber support denies my refund request?
If you disagree with support's decision, you can reply to their message with additional information or evidence. If they still deny it, you have the option to dispute the charge with your credit card company or bank, though this should be a last resort after exhausting Uber's process.
Can I report a driver without using the app?
You can submit a report through help.uber.com if you can't access the app. Select the trip from your account history and choose "Report Issue." If you don't have an account or can't log in, contact support through the web form and explain the situation.
What happens if I report a driver for safety reasons?
Uber's safety team reviews the report and investigates. Depending on what happened and whether there are previous complaints, the driver may be warned, required to take training, or deactivated from the platform. You won't receive details about the outcome, but your report is taken seriously.