Uber Eats does not have a dedicated phone line, but you can reach support through the app, website, or by requesting a callback

Uber Eats customer support operates primarily through in-app messaging and web chat rather than a traditional phone number. If you need to speak with someone, you can request a callback directly from the Uber Eats app or website, and a support agent will call you within a set timeframe. This approach means you do not wait on hold, but it also means you cannot dial a number and reach someone immediately.

The fastest way to get help depends on what you need. For issues with a current order — a missing item, wrong address, or driver problem — the app's help section will often offer instant solutions or let you contact support right away. For account issues, payment problems, or disputes, the callback option is usually available but may take longer during peak hours.

Key Takeaways

  • Uber Eats does not publish a customer service phone number; support is handled through the app, website, or callback requests.
  • You can request a callback from the Uber Eats app by going to your account, selecting Help, and choosing your issue type.
  • For active order problems, the app often shows a "Contact Driver" or "Get Help" button that connects you to support faster than a callback.
  • Response times vary by time of day and issue type; peak hours (lunch and dinner) may mean longer waits for callbacks.
  • If you have a restaurant or delivery partner account, support contact methods differ from the customer app.

How to request a callback through the Uber Eats app

Open the Uber Eats app and tap the account icon in the bottom right corner. Select "Help" from the menu. The app will show you a list of common issues — choose the one that matches your problem, or scroll to the bottom and select "Something else" if your issue is not listed.

After you describe your issue, the app will offer suggested solutions or a "Contact Us" button. Tap "Contact Us" and select "Call Me" or "Chat." If you choose "Call Me," enter your phone number and confirm. Uber Eats will call you back; the wait time depends on support volume but is usually within 15 minutes to an hour during business hours.

If your issue is with an active order, you may see a "Contact Driver" button instead. Use this for immediate driver-related problems like a wrong address or a missing item. For other issues, the Help section is your entry point.

Contacting support through the Uber Eats website

If you prefer to use a computer, go to help.uber.com and select "Uber Eats" from the dropdown menu. Choose your issue category and describe what happened. The website offers the same callback and chat options as the app.

The website version can be easier if you need to attach photos or documents — for example, if you are disputing a charge or reporting a damaged item. You can upload images directly and include them with your support request before requesting a callback.

What to expect during a support call

When Uber Eats calls you back, the agent will have access to your account history, order details, and any notes you left in your initial request. This means you do not have to repeat everything — the agent already knows which order you are calling about and what went wrong.

Support agents can refund money for missing or incorrect items, cancel orders, adjust delivery fees, and resolve payment issues. They cannot change a driver's route or speed up an active delivery, but they can contact the driver on your behalf or cancel the order if something is seriously wrong.

Keep your phone nearby after requesting a callback, because Uber Eats will call the number you provided. If you miss the call, you can request another callback, but you will go back to the end of the queue.

Why Uber Eats uses callbacks instead of a phone line

Uber Eats handles millions of orders daily across dozens of countries. A traditional phone line would require massive call centers and long wait times during peak hours. The callback system lets support staff handle requests in the order they arrive without customers sitting on hold.

This model works well for non-urgent issues — a missing item, a billing question, or a refund request. It works less well if you need immediate help with an active delivery, which is why the app offers direct driver contact for those situations.

Alternatives if you cannot reach support through the app

If the callback option is not working or you have not received a call after several hours, try the web version at help.uber.com. Sometimes one platform responds faster than the other depending on server load.

You can also contact Uber Eats through social media — Twitter and Facebook support accounts sometimes respond to direct messages, though this is not an official support channel and response times vary widely.

If you paid with a credit card or debit card, you can also dispute the charge with your bank or card issuer if Uber Eats support does not resolve the issue. This is a last resort and can take weeks, but it is an option if support is unresponsive.

Support for restaurant and delivery partners

If you are a restaurant owner or delivery driver using Uber Eats, support contact methods are different. Restaurant partners can reach support through the Uber Eats for Restaurants app or by calling a dedicated partner support line — the number is in your partner account settings. Delivery drivers have a separate support system within the Uber Driver app.

Partner support typically has phone options because restaurants and drivers need faster resolution for issues that affect their income or operations. Check your partner account for the correct contact number for your region.

Frequently Asked Questions

Can I call Uber Eats directly without using the app?

No, Uber Eats does not publish a phone number for customer support. You must use the app or website to request a callback. If you do not have the app, you can visit help.uber.com on a web browser and request support from there.

How long does it take to get a callback?

Callback times vary based on how busy support is. During off-peak hours (late night, early morning), you might get a call within 15 minutes. During lunch or dinner rush, it can take an hour or longer. Peak times are typically 11 a.m. to 2 p.m. and 5 p.m. to 8 p.m.

What if my order is still being delivered and I need help now?

Use the "Contact Driver" button in your active order. This connects you directly to the driver without going through the support queue. If the driver does not respond or the problem is serious, then request a callback for support intervention.

Can I get a refund without calling support?

Sometimes. The app often shows an instant refund option for missing items or obvious problems. If the instant option is not available, you will need to contact support through a callback or chat to request a refund.

What if I never get a callback after requesting one?

Try requesting another callback through the website instead of the app, or try again during a less busy time. If you still do not hear back after 24 hours, contact your bank or card issuer to dispute the charge if money was taken from your account for an unresolved issue.