The fastest way to contact Uber depends on your problem
Uber does not publish a single customer service phone number. Instead, you reach support through the app itself, by email, or through their website — the method you use depends on what went wrong and how quickly you need an answer. Most issues are handled through in-app chat, which connects you to a support agent within minutes. Phone support exists but is not the default route; you access it through the app after describing your issue.
The company handles different problems through different channels. Lost items, payment disputes, and driver behavior complaints all route to different teams, and starting in the right place means your issue gets solved faster. If you do not have the app or cannot use it, you can still reach support through their website or email, though response times are longer.
Key Takeaways
- In-app chat is the primary support channel and usually connects you to an agent within a few minutes during business hours.
- You can request a phone call from Uber support through the app after describing your issue, rather than calling a number yourself.
- The Uber website has a help section where you can submit issues by email if you cannot or do not want to use the app.
- Response times vary by issue type and time of day; urgent safety concerns should be reported to local police, not Uber support.
- Keep your trip details, driver name, and the exact time of your ride ready before you contact support, as agents will ask for these.
How to contact Uber through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — lost items, trip problems, payment issues, driver behavior, and others. Tap the category that matches your problem.
After you select a category, the app shows suggested solutions. If none of them solve your problem, scroll to the bottom and tap "Contact Support" or "Chat with us." This opens a chat window with a support agent. Wait times are usually under five minutes during daytime hours, longer late at night or on weekends.
If you want to speak by phone instead of typing, you can request a callback. After you describe your issue in the chat, the agent may offer to call you, or you can ask them directly. They will call the phone number associated with your Uber account within the timeframe they give you.
Contacting Uber by email or website
Go to help.uber.com in a web browser. Select your country and city, then choose the issue category. You will see a help article; if it does not solve your problem, scroll down and select "Still need help?" or "Contact us." This opens a form where you can describe your issue and submit it by email.
Email support is slower than in-app chat. Response times are typically 24 to 48 hours, sometimes longer during weekends or holidays. Use email if you do not have the app installed, if you are having trouble logging in, or if you prefer written communication and do not need an immediate answer.
You can also reach Uber through their social media accounts on Twitter and Facebook, though this is not an official support channel and response times are unpredictable. In-app chat or email is more reliable.
What information to have ready
Before you contact support, gather these details: your Uber account email address, the date and time of the trip in question, the driver's name, the pickup and dropoff locations, and the trip ID (found in your trip history). If your issue involves payment, have your receipt or bank statement showing the charge. If it involves a lost item, describe what you lost and where you think you left it.
If you are reporting driver behavior or a safety concern, write down what happened as soon as you can, including the exact time and any details you remember. The more specific you are, the faster the agent can investigate.
Common issues and where to report them
Lost items: Use the "Lost and Found" category in the Help menu. Describe the item and the trip. Uber will contact the driver and ask them to check their vehicle. If the driver finds it, Uber arranges return or pickup. This usually takes 24 to 48 hours.
Payment problems: Select "Payments and refunds" in Help. If you were charged twice, charged the wrong amount, or see an unauthorized charge, describe it and provide your receipt. Refunds typically process within 5 to 10 business days if approved.
Driver behavior or safety: Select "Safety" or "Driver behavior" in Help. Describe what happened. If you felt unsafe or were harassed, you can also report this to local police and provide Uber with a police report number, which speeds up their investigation.
Trip issues: If your driver cancelled, did not show up, took a wrong route, or the fare seems wrong, select "Trip issues" in Help. Describe what happened and when. Uber may refund part of the fare or credit your account.
What to expect after you contact support
If you use in-app chat, you will get a response within minutes to a few hours depending on the time of day and how busy support is. The agent will ask clarifying questions and may request screenshots or additional details. Most simple issues — wrong charges, missing refunds, lost items — are resolved in one conversation.
Complex issues like disputes over driver behavior or safety concerns may take longer. Uber may need to review video, contact the driver, or investigate further. You will receive updates through the app or email as the case progresses. If you are not satisfied with the resolution, you can ask to escalate to a supervisor, though this adds time.
Keep records of all communication with support. Take screenshots of chat conversations and save any emails. If you need to dispute a charge with your bank or credit card company, you will need proof that you reported the issue to Uber first.
When to contact local authorities instead
If you experienced a crime — theft, assault, harassment, or dangerous driving — report it to local police first. Get a police report number. Then contact Uber support and provide the report number. Police reports carry more weight than Uber's internal investigation and may result in the driver being permanently removed from the platform.
If you are in immediate danger, call 911 (or your local emergency number) before contacting Uber. Your safety comes first.
Frequently Asked Questions
Can I call Uber directly without using the app?
Uber does not publish a general customer service phone number. You must use the app, website, or email to contact them. If you request a callback through the app, an agent will call you. If you cannot use the app, go to help.uber.com and submit your issue by email or chat.
How long does it take to get a response?
In-app chat usually connects you within minutes during business hours. Email responses take 24 to 48 hours. Phone callbacks happen within the timeframe the agent gives you, usually within a few hours. Late-night and weekend requests may take longer.
What if I do not have the Uber app anymore?
Go to help.uber.com, select your country and city, choose your issue category, and submit a form. You can also email support@uber.com with your account email, the date of your trip, and a description of your problem. Response times are longer by email than through the app.
Can I get a refund if the driver was rude or took a wrong route?
It depends. If the driver took a significantly longer route and overcharged you, Uber may refund part of the fare. If the driver was rude but completed the trip correctly, Uber may not refund money but will note the complaint on the driver's record. Describe what happened in detail when you contact support.
What happens if I report a driver?
Uber reviews your report and may contact the driver for their account of events. Depending on the severity and the driver's history, Uber may warn the driver, temporarily deactivate their account, or permanently remove them. You will not see the outcome, but serious safety issues usually result in removal.