How to request a refund on Roblox
Roblox processes refund requests through their support system, but approval depends on what you bought and how long ago. If you purchased Robux (the in-game currency) or a game pass and want your money back, you'll need to contact Roblox Support directly with your receipt or transaction details. Refunds are most likely if you bought something by accident, were charged twice, or made the purchase within a few days. Refunds for items you spent Robux on inside games are rarely approved, since Roblox treats those as final purchases.
The process takes time — expect a response within several business days to a week or more. Roblox Support will ask for specific information about your purchase before they decide. Understanding what they're likely to approve and what documentation you need saves you from going back and forth.
Key Takeaways
- Contact Roblox Support through their official website at roblox.com/support, not through in-game chat or social media.
- Have your receipt, transaction ID, or the email confirmation ready before you submit your request.
- Refunds for Robux purchases are more likely than refunds for items you bought with Robux inside a game.
- Roblox rarely refunds purchases more than a few days old unless there was a billing error or duplicate charge.
- The decision process takes several business days, and Roblox Support may ask follow-up questions before approving or denying your request.
When Roblox is likely to approve a refund
Roblox approves refunds most often for accidental purchases — when you bought Robux or a game pass by mistake, or when someone else used your account without permission. If you were charged twice for the same purchase, Roblox will usually refund the duplicate charge once you show proof. Purchases made within the last few days have the best chance of approval, especially if you haven't spent the Robux yet.
Refunds for billing errors also go through more smoothly. If your credit card was charged but you never received the Robux, or if Roblox charged you a different amount than what was displayed, Support can usually fix that quickly. The key is having documentation — your bank statement, email receipt, or the transaction ID from your purchase history.
What Roblox will not refund
Once you spend Robux on items, cosmetics, or game passes inside a specific game, Roblox treats that as final. They won't refund you because you changed your mind about a skin, avatar item, or in-game purchase. This is their standard policy, and Support will deny these requests even if you ask multiple times.
Purchases older than a few weeks are also unlikely to be refunded unless there's a clear billing error. Roblox assumes that if you waited that long to complain, you were satisfied with the purchase. If you spent Robux on something and then the game shut down or the item disappeared, that's also not refundable — Roblox's terms say games and items can change or be removed.
How to find your transaction information
Before you contact Support, gather your purchase details. Log into your Roblox account, go to your Account Settings, then select Billing. You'll see your transaction history there, including the date, amount, and what you bought. Take a screenshot or write down the transaction ID — Support will ask for it.
If you bought Robux through a third party (like Google Play, Apple App Store, or Amazon), check that platform's purchase history instead. Your receipt will show the charge and the date. If you used a credit card, your bank statement also works as proof. The more specific your documentation, the faster Support can look up your purchase and make a decision.
Steps to submit a refund request
Go to roblox.com/support and click Contact Us. Select the category that matches your issue — usually Billing or Account. Describe what happened clearly: whether it was an accidental purchase, a duplicate charge, or a billing error. Include the date of the purchase, the amount, and what you bought.
Attach or paste your transaction ID, receipt, or any other proof you have. Be specific about why you want the refund — "I bought this by accident" is better than "I want my money back." Submit the request and note the ticket number Roblox gives you. You'll receive updates by email as Support reviews your case.
Do not submit multiple requests for the same purchase. Roblox sees duplicate tickets and may close them without reviewing. If you don't hear back within a week, you can reply to the original ticket to ask for an update.
What happens after you submit your request
Roblox Support will review your case and may ask follow-up questions. They might ask for more details about the purchase, proof that you own the account, or clarification about what went wrong. Answer these questions as soon as you can — delays in responding can slow down the process.
If Support approves your refund, the money goes back to the payment method you used. If you bought Robux with a credit card, it returns to that card. If you used a gift card or third-party platform, it returns there. Refunds can take a few business days to show up, depending on your bank or payment provider.
If Support denies your request, they'll explain why in their response. You can reply to ask them to reconsider, but if your purchase falls outside their refund policy, a second request is unlikely to change the outcome.
Refunds for third-party purchases
If you bought Robux through Google Play, Apple App Store, Amazon Appstore, or another platform, you may need to request the refund from that platform instead of Roblox. Google Play and Apple both allow refunds within a short window — usually 48 hours for Google Play and up to 14 days for Apple, though policies vary.
Open the app store where you made the purchase, find the transaction, and select "Report a Problem" or "Request a Refund." Explain what happened and submit. The app store will review it separately from Roblox. If the app store denies it, you can still contact Roblox Support, but they may tell you to work with the app store instead.
Frequently Asked Questions
How long does a Roblox refund take?
Roblox Support typically responds within several business days to a week. Once approved, the refund takes a few more business days to appear in your account, depending on your bank or payment provider. The entire process from submission to money back usually takes one to two weeks.
Can I get a refund if I spent Robux on a game pass?
Game passes are treated differently from in-game items. If you bought a game pass and haven't used it much, you have a better chance of a refund than if you spent Robux on cosmetics. Contact Support with your transaction ID and explain why you want the refund — they'll review it on a case-by-case basis.
What if my child made the purchase without permission?
Contact Roblox Support and explain that an unauthorized person used the account. Provide proof if you can — like showing the purchase was made at an unusual time or location. Roblox is more likely to refund unauthorized purchases, especially if the account belongs to a minor. You may need to verify that you own the account.
Can I get Robux back as Robux instead of money?
No. Roblox refunds go back to your original payment method as money, not as Robux credit. If you paid with a credit card, it returns to that card. If you want Robux again, you'll need to purchase it separately.
What if Roblox Support denies my refund request?
You can reply to the denial and ask them to reconsider, but if your purchase doesn't meet their refund policy, a second request is unlikely to succeed. If you believe there was a billing error or fraud, you can also contact your credit card company or bank to dispute the charge.