Fashion Nova offers refunds within 30 days of purchase, but the process depends on how you paid and whether items have been worn

Fashion Nova will refund your money if you return items within 30 days of your order date. The refund goes back to your original payment method — credit card, debit card, or PayPal — and typically takes 5 to 7 business days to appear in your account after Fashion Nova receives and processes your return. If you paid by check or money order, refunds take longer and are sent by mail.

The catch is that items must be unworn, unwashed, and in original condition with all tags attached. If you've tried something on and there's visible wear, or if you've washed it, Fashion Nova will not refund it. Items that show signs of use are considered final sale, even if they're within the 30-day window.

Fashion Nova does not charge a restocking fee, but you pay for return shipping unless the return is due to a defect or Fashion Nova's error. Some credit card companies and PayPal offer purchase protection that may cover return shipping costs — check your card's benefits or PayPal's seller protection policy.

Key Takeaways

  • You have 30 days from your order date to return items for a refund, and the money goes back to however you originally paid.
  • Items must be unworn, unwashed, and have all original tags attached, or Fashion Nova will deny the return.
  • You pay for return shipping unless the item arrived damaged or was sent in error.
  • Refunds take 5 to 7 business days to show up after Fashion Nova processes your return, longer if you paid by check or money order.

How to start a return on Fashion Nova's website

Log into your Fashion Nova account and go to your order history. Find the order you want to return and click the return or refund button — it's usually labeled "Return Items" or "Start Return." Fashion Nova will ask you to choose which items from that order you're returning and why. Select the reason that matches your situation: wrong size, wrong color, changed your mind, or defective item.

Fashion Nova will then generate a prepaid shipping label if the return is due to their error or a defect. If you're returning for any other reason, you'll see the return address and you'll need to arrange and pay for your own shipping. Print the label or write down the return address, pack your items securely with all tags and packaging, and ship them back. Keep your tracking number until the refund appears in your account.

What happens if an item arrives damaged or wrong

If your order arrived damaged, stained, or with the wrong item, contact Fashion Nova's customer service within 30 days with photos of the damage or the incorrect item. You can reach them through the contact form on their website or by email. Fashion Nova will ask you to describe the problem and may request photos before approving the return.

Once Fashion Nova confirms the damage or error, they'll send you a prepaid return label. You don't pay for shipping in this case. After they receive and inspect the item, they'll issue a refund or send you a replacement — you can usually choose which one you prefer when you start the return.

Items that cannot be returned

Swimwear, intimates, and some activewear cannot be returned if the hygiene seal has been broken or if they show any signs of wear. Fashion Nova treats these categories as final sale because of health and safety rules. Even if the item still has tags, if you've tried it on or worn it, you cannot return it.

Clearance items and items marked final sale at checkout also cannot be returned. Check the product page before you buy — if it says "final sale," that means no refund is available even within 30 days. Sale items that are not marked final sale can be returned normally.

Refunds for orders placed during sales or with discount codes

If you used a discount code or bought during a sale, your refund will be for the amount you actually paid, not the full retail price. For example, if you bought a $50 item on sale for $30 with a 20% off code, your refund will be $24. Fashion Nova refunds the price you paid, not the original price.

If you received a promotional credit or store credit as part of a sale, that credit does not carry over to a refund. You'll get back the money you spent out of pocket, but any promotional value is lost. This is why it's worth checking the final price and any restrictions before completing a purchase during a sale.

What to do if your refund doesn't arrive

If 7 business days have passed since Fashion Nova confirmed your return and you still don't see the refund, check your bank or credit card statement first. Sometimes refunds appear as pending or under a different name before they settle. If it's been more than 10 business days and the refund hasn't shown up, contact your bank or credit card company to ask if the refund is in process.

If your bank says they haven't received anything, go back to Fashion Nova's website and check your return status. You should be able to see when they received your package and when they processed the refund. If the status shows the refund was issued but you still haven't received it, contact Fashion Nova's customer service with your order number and the date the refund was supposed to be sent. They can investigate with your payment processor.

Frequently Asked Questions

Can I return items to a Fashion Nova store instead of shipping them back?

Fashion Nova does not have physical retail stores in most locations, so you cannot return items in person. All returns must be shipped back to their warehouse using the return address or prepaid label they provide. Check their website to see if there's a Fashion Nova store location near you, but most customers ship returns by mail.

What if I lost my receipt or order confirmation?

You don't need a physical receipt. Log into your Fashion Nova account and find the order in your order history. If you don't remember your login, use the "Forgot Password" option on their website. If you ordered as a guest without creating an account, you can still start a return by entering your order number and email address on their returns page.

Do I get refunded if I return an item after 30 days?

No. Fashion Nova's return window is strictly 30 days from your order date. After that, items cannot be returned for a refund. The 30 days is measured from when you placed the order, not from when it arrived, so factor in shipping time when deciding whether to return something.

Can I exchange an item for a different size instead of getting a refund?

Yes. When you start a return, you can choose to receive a replacement in a different size instead of a refund. If you choose an exchange, Fashion Nova will send you the new size and you'll ship back the original item. This usually takes longer than a refund because both shipments have to happen, but you don't have to wait for the refund to arrive before ordering again.

What if the item was a gift and I don't have the original receipt or order number?

Ask the person who gave you the gift for the order number or receipt. If they don't have it, you can still return the item if it has a tag with a barcode or SKU number. Contact Fashion Nova's customer service with the item details and they can look up the order if it was purchased within the last 30 days. You'll need to provide the email address or phone number associated with the original purchase.