Roblox refunds work differently depending on what you bought and when

Roblox will refund Robux (the in-game currency) or real money spent on the platform, but only under specific conditions. You can request a refund within 30 days of purchase if you bought Robux directly, or within 30 days if a child made an unauthorized purchase on your account. Refunds for in-game items (like avatar clothing or game passes) are handled by individual game developers, not Roblox itself, and policies vary widely by game.

The refund process depends on what you purchased and who made the purchase. If you bought Robux with your own money, you'll contact Roblox support directly. If a child spent money without permission, you may have additional options through your payment method or app store. Understanding which category your purchase falls into will determine your next steps.

Key Takeaways

  • Roblox refunds Robux purchases within 30 days if you request them through the official support form on their website.
  • Refunds for in-game items like game passes or avatar gear are decided by individual game creators, not Roblox, and most do not offer refunds.
  • If a child made an unauthorized purchase, you can dispute the charge through your payment method (credit card, PayPal, Apple ID, Google Play) in addition to contacting Roblox.
  • Roblox will not refund Robux that was spent on in-game purchases within games, only Robux that was bought but not yet spent.

How to request a refund for Robux you purchased

Go to the Roblox support page at roblox.com/support. Click on "Contact Us" and select "Billing" as the category. Choose "Robux Purchase" from the dropdown menu. You will need to provide your account username, the date you made the purchase, and the amount of Robux you bought.

Roblox support will review your request and respond within a few business days. They will ask you to confirm that you want to reverse the purchase. If approved, the Robux will be removed from your account and the refund will be processed back to your original payment method. This typically takes 5 to 10 business days depending on your bank or payment provider.

The 30-day window starts from the date of purchase, not from the date you request the refund. If you are outside that window, Roblox may still consider your request if there was a billing error or unauthorized charge, but they are not required to refund it.

Refunds for in-game purchases and game passes

Items you buy inside individual Roblox games—such as game passes, cosmetics, or in-game currency—are not refunded by Roblox. Each game developer sets their own refund policy. Some games offer a brief refund window (often 24 to 48 hours), while most do not offer refunds at all once the purchase is complete.

To learn about a specific game offers refunds, check the game's description page or look for a refund policy in the game's settings menu. If the game does allow refunds, there will usually be a button or option to request one. If there is no refund option in the game itself, you can contact the game developer through Roblox's developer support channels, but they are under no obligation to refund you.

If you believe you were charged incorrectly for an in-game purchase—for example, you were charged twice or the purchase went through without your consent—contact Roblox support with the game name, the item purchased, and the date. Roblox can investigate billing errors even if the game developer does not offer refunds.

What to do if a child made an unauthorized purchase

If someone under your account made a purchase without your permission, you have two paths: contact Roblox support, or dispute the charge through your payment method. Both can work, and you can try both at the same time.

For Roblox support, go to roblox.com/support, select "Billing," and choose "Unauthorized Purchase." Explain that a child or unauthorized user made the purchase. Provide the date, amount, and any details about how the purchase occurred. Roblox will review the account activity and may refund the purchase or reverse the Robux.

You can also dispute the charge directly with your payment provider. If you used a credit card, contact your card issuer and report the unauthorized charge. If you used PayPal, Apple ID, Google Play, or Amazon, log into that account and file a dispute or request a refund through their purchase history. These companies often reverse charges within 24 to 48 hours while they investigate. This method does not require Roblox's approval and may be faster than waiting for Roblox support to respond.

Robux spent on in-game purchases cannot be refunded

Once you spend Robux inside a game, Roblox will not refund it. The 30-day refund window only applies to Robux you purchased but have not yet spent. If you bought 1,000 Robux and spent 800 of it in a game, Roblox can only refund the 200 Robux you did not spend.

This is why it is important to check what you are buying before confirming a purchase in any game. Some games make it easy to accidentally spend Robux on items you did not intend to buy, especially if you are playing on a mobile device. If you made an accidental purchase inside a game, contact the game developer first to see if they will reverse it as a one-time courtesy, even if they do not have an official refund policy.

Refunds through app stores and payment platforms

If you bought Robux through the Apple App Store, Google Play Store, Amazon Appstore, or another third-party platform, you may be able to request a refund directly from that platform instead of from Roblox. Each platform has its own refund window and process.

Apple typically allows refunds within 14 days of purchase through the App Store. Google Play allows refunds within 48 hours of purchase. Amazon Appstore has a similar 48-hour window. To request a refund, log into your account on that platform, find the Roblox purchase in your order history, and select "Report a Problem" or "Request a Refund." The platform will process the refund to your original payment method.

If you request a refund through an app store, Roblox will still see the Robux in your account until the refund is fully processed. Do not spend the Robux while the refund is pending, as this may cause complications. Once the refund is complete, the Robux will be removed from your account automatically.

Common reasons Roblox denies refund requests

Roblox denies refunds when the purchase is outside the 30-day window, when Robux has already been spent in games, or when the purchase was made knowingly by the account holder. If you request a refund more than 30 days after purchase, Roblox will typically deny it unless there was a billing error or fraud involved.

If you have already spent the Robux, Roblox will not refund the full amount. They may refund only the unspent portion. If you request multiple refunds in a short period, Roblox may flag your account for review and deny future requests, as this can indicate abuse of the refund system.

If your request is denied, you can appeal by contacting Roblox support again and providing additional information about why you believe the refund should be granted. If you believe the denial was in error or if there was fraud involved, mention this in your appeal. Roblox support will review the case again, though they are not required to reverse their decision.

Frequently Asked Questions

Can I get a refund if I spent Robux on something I did not want?

Roblox does not refund Robux that has been spent inside games, even if you purchased it by mistake. You can only refund Robux you bought but have not yet used. If you spent it, contact the game developer to ask if they will reverse the purchase as a courtesy, but they are not required to do so.

How long does a Roblox refund take?

Roblox support typically responds to refund requests within a few business days. Once approved, the refund is processed back to your original payment method, which takes 5 to 10 business days depending on your bank. If you dispute through an app store or payment platform, the timeline may be faster, often 24 to 48 hours.

What if Roblox support denies my refund request?

You can appeal the decision by contacting Roblox support again with additional details about your situation. If you believe the charge was unauthorized or fraudulent, mention this in your appeal. You can also dispute the charge through your payment method or app store, which does not require Roblox's approval.

Can I refund a game pass I bought?

Game passes are refunded by the individual game developer, not by Roblox. Check the game's description or settings to see if the developer offers refunds. Most do not. If the game does not have a refund option, contact the developer through the game's page, but they are not required to refund you.

What should I do if my child spent money on Roblox without permission?

Contact Roblox support and report the unauthorized purchase, or dispute the charge through your payment method or app store. Both methods can work. You can also set up parental controls on your device or Roblox account to prevent unauthorized purchases in the future.