Cancel Whoop through the app or website

You can cancel your Whoop membership directly through the Whoop app or by logging into your account on Whoop's website. Open the app, go to your account settings, find the subscription or membership section, and select the option to cancel. On the website, log in, navigate to your account settings, and look for subscription management. Whoop will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline.

The cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel mid-month, you'll keep access to Whoop until your next billing date. Whoop does not issue refunds for the unused portion of a monthly subscription, though annual plans sometimes have different terms depending on when you purchased.

After you cancel, you'll receive a confirmation email. Keep this email for your records in case there are questions about your account later. Your data remains in Whoop's system for a period after cancellation, but you won't be charged again unless you reactivate.

Key Takeaways

  • Cancel through the Whoop app or website by going to account settings and selecting the subscription management option.
  • Cancellation takes effect at the end of your current billing cycle, not right away, so you keep access until then.
  • Whoop does not refund unused portions of monthly subscriptions once they've been charged.
  • You'll receive a confirmation email after cancellation that you should save for your records.

What happens to your data after cancellation

Your Whoop account and all the data it contains — your sleep records, strain scores, recovery metrics, and workout history — remain stored in Whoop's system after you cancel. You can log back in and view this data if you decide to reactivate your membership later. Whoop does not delete your account automatically when you cancel.

If you want to permanently delete your account and all associated data, you'll need to contact Whoop's support team directly. This is a separate request from cancellation and requires you to explicitly ask for account deletion. Whoop will confirm the deletion, but this process is permanent and cannot be undone.

Reactivating your membership later

If you cancel and then change your mind, you can reactivate your Whoop membership by logging back into your account and resuming your subscription. Whoop sometimes offers returning members a discount or promotional rate, though this is not may provide. Your old data will still be there when you return.

Reactivation is straightforward — you simply restart your subscription through the same app or website where you canceled it. You'll be charged according to whatever plan you choose at that time, whether monthly or annual.

Checking your billing status before you cancel

Before you cancel, log into your Whoop account and check your billing history to see when your next charge date is. This helps you understand exactly when your cancellation will take effect. You can usually find this information in the subscription or billing section of your account settings.

If you're within a few days of your next billing date and want to avoid being charged again, you may want to cancel immediately rather than waiting. Whoop will not charge you after you cancel, even if your billing date falls before your cancellation is fully processed.

If you're having trouble canceling

If the cancel button doesn't appear in your app or website, or if you're getting an error message, try logging out completely and logging back in. Sometimes a refresh of your session fixes the issue. If that doesn't work, try canceling through the website instead of the app, or vice versa.

If you still can't cancel after trying both methods, contact Whoop's customer support through the app or website. They can cancel your membership on your behalf and answer questions about your account status or billing. Have your account email and any recent billing information ready when you reach out.

Stopping charges if you've already been billed after cancellation

If you were charged after you canceled, contact Whoop's support team right away. Explain when you canceled and when the unexpected charge appeared. Whoop can investigate whether the cancellation was processed correctly and issue a refund if the charge was an error.

Keep your cancellation confirmation email and any screenshots of your account settings showing the cancellation. These documents help support resolve the issue faster. Most billing disputes are resolved within a few business days once you've contacted support.

Frequently Asked Questions

Can I cancel my Whoop membership anytime, or is there a contract?

Whoop memberships can be canceled anytime without penalty. There is no long-term contract, and you won't be charged an early termination fee. Your cancellation takes effect at the end of your current billing cycle.

Will I get a refund if I cancel mid-month?

No, Whoop does not refund unused portions of monthly subscriptions. If you've already been charged for the month, that charge is not refundable even if you cancel immediately. Annual plans may have different refund policies depending on your purchase date and location.

What if I cancel but forget to remove my payment method?

If your payment method is still on file after cancellation, Whoop will not charge it again as long as your membership is canceled. Your cancellation status is what matters, not whether your card information is stored. You can remove your payment method separately if you want, but it's not required to stop charges.

Can I cancel my Whoop membership by phone?

Whoop does not have a phone line for cancellations. You must cancel through the app, website, or by contacting support via email or the in-app chat. Support can process the cancellation for you if you're unable to do it yourself through the app or website.

How long does it take for my cancellation to go into effect?

Your cancellation takes effect at the end of your current billing cycle. If you cancel on the 15th and your billing date is the 20th, you'll have access until the 20th and won't be charged again. You'll receive a confirmation email showing your cancellation date.