How to cancel Verizon internet

To cancel Verizon internet, call 1-908-559-4899 and speak to a representative, or visit a Verizon store in person. You must provide your account number and confirm your service address. Verizon will ask about your reason for leaving and may offer retention deals. If you accept nothing, they will schedule a final service date, usually 7 to 30 days out. You are responsible for returning any equipment — a modem, router, or set-top box — by the date they specify, or you will be charged a non-return fee, typically $100 to $200 per device.

The cancellation takes effect on the date Verizon confirms, not the date you call. You will receive a final bill covering service through that date, plus any early termination fee if your contract has a remaining term. Verizon does not prorate refunds for partial months — you pay through the last day of service.

Key Takeaways

  • Call 1-908-559-4899 or visit a store to start cancellation; you cannot cancel online.
  • You must return all equipment by the deadline Verizon gives you, or you will owe a non-return fee of $100 to $200 per device.
  • If you are in a contract with a remaining term, you will owe an early termination fee, which varies by plan and how much time is left.
  • Your final bill will include service through your last day and any fees; Verizon does not refund unused portions of the month.
  • Verizon may offer discounts or service changes to keep you as a customer, but you can decline and proceed with cancellation.

Early termination fees and contract terms

Verizon internet plans sold after 2015 typically do not include a contract, so there is no early termination fee. However, if you signed up for a promotional rate or bundled service, the promotion may have a term attached. Verizon will tell you during the cancellation call whether a fee applies and what the amount is.

If you are within a contract term, the early termination fee is usually $10 to $15 per month remaining on the contract. For example, if you have 6 months left and the fee is $10 per month, you owe $60. Verizon calculates this at the time of cancellation and adds it to your final bill.

Promotional pricing — such as "$39.99 for 12 months" — often comes with an implied term. If you cancel before the promotion ends, Verizon may charge you the difference between the promotional rate and the regular rate for the months you used the service. This is not always called a fee, but it appears on your final bill.

Returning equipment and avoiding fees

Verizon will tell you the deadline for returning equipment when you cancel. This is usually 7 to 14 days after your service ends. You must return the modem, any router, and any other company-owned hardware. If you own your modem outright — because you bought it yourself rather than renting it from Verizon — you do not have to return it.

The safest way to return equipment is to take it to a Verizon store and ask for a receipt showing what you returned and the date. If you mail it back, use a tracked shipping method and keep the tracking number. Verizon's return address will be on your cancellation paperwork or final bill.

If Verizon does not receive the equipment by the deadline, they will charge your final bill a non-return fee for each device. This fee is typically $100 to $200 per modem or router. Verizon may waive the fee if you can show proof of return — such as a store receipt or shipping confirmation — so keep documentation.

What happens to your final bill

Your final bill arrives 1 to 2 weeks after your service ends. It includes charges for service through your last day, any early termination fee, any equipment non-return fees, and any balance you owed before cancellation. Verizon does not refund the portion of your monthly bill for days after cancellation — you pay the full month even if you cancel mid-month.

If you paid a deposit when you opened your account, Verizon may credit that deposit toward your final bill. Check your final bill to see whether a deposit credit appears. If you overpaid — for example, if you had a credit balance before cancellation — Verizon will issue a refund check, usually within 4 to 6 weeks.

Cancellation by phone versus in person

Phone cancellation is faster and does not require a trip to a store. Call 1-908-559-4899 and have your account number ready. The call usually takes 10 to 15 minutes. Verizon will confirm your service address, ask your reason for canceling, and offer retention options. You can decline all offers and proceed to cancellation.

In-person cancellation at a Verizon store gives you a receipt on the spot and lets you ask questions face-to-face. However, store staff may also try to retain you with offers. Either way, you will receive written confirmation of your cancellation date and equipment return deadline by mail or email within a few days.

Timing and service end dates

Verizon does not cancel service immediately. When you call or visit, they schedule a final service date, which is usually 7 to 30 days after the cancellation request. The exact timing depends on how busy the cancellation queue is and whether you have a contract term. If you have no contract, Verizon often schedules cancellation within 7 to 10 days. If you have a contract, they may take longer.

Your service will work normally until the scheduled end date. After that date, your internet will stop working. If you need internet service after cancellation, you must arrange a new provider before your Verizon service ends. Most providers take 5 to 10 business days to install service, so plan ahead.

Frequently Asked Questions

Can I cancel Verizon internet online?

No. Verizon does not allow online cancellation of internet service. You must call 1-908-559-4899 or visit a store in person. This policy is designed to give Verizon a chance to offer retention deals before you leave.

What if I move and cannot take Verizon with me?

If you are moving to an area where Verizon does not serve, tell the representative during cancellation. Verizon may waive the early termination fee in this case, though they will ask for proof such as a lease or utility bill for your new address. Ask about this before accepting any fee.

Do I have to pay the final bill if I disagree with the charges?

You are responsible for service through your cancellation date and any contractual fees. If you believe a charge is wrong — such as a non-return fee for equipment you returned — contact Verizon's billing department and provide your proof of return. Disputes can take 30 to 60 days to resolve.

What if Verizon says I owe a fee I did not agree to?

Ask Verizon to explain the fee in writing and cite the contract or promotion terms that justify it. If you believe the fee is incorrect, request a supervisor review. You can also file a complaint with your state's public utilities commission if you think Verizon is charging you unfairly.

Can I get a refund if I cancel within a trial period?

Verizon offers a 30-day trial for new customers in some areas. If you cancel within 30 days and have not been charged yet, you may not owe anything. Check your account or ask during the cancellation call whether a trial period applies to you.