Cancel through your StartEngine account settings

To cancel Venture Club on StartEngine, log into your account, go to your membership or subscription settings, and select the option to cancel or downgrade. The exact location depends on whether you signed up through the StartEngine website or mobile app, but both routes lead to the same cancellation page. You will see your current membership tier, the date your next billing cycle begins, and a button or link to manage your subscription.

When you click to cancel, StartEngine will typically ask why you are leaving and may offer you a discounted rate to stay. You can decline this offer and proceed with cancellation. Your membership will end on the date your current billing period expires — you will not lose access mid-cycle, and you will not be charged again after that date.

Keep your confirmation email. StartEngine sends a cancellation confirmation that includes the date your membership ends and your cancellation reference number. If you are charged after your cancellation date or if your membership does not actually cancel, you will need this email to dispute the charge with your bank or credit card company.

Key Takeaways

  • Log into your StartEngine account and navigate to subscription or membership settings to find the cancellation option.
  • Your membership will end at the close of your current billing cycle, not immediately, so you will retain access until that date.
  • StartEngine will send you a confirmation email with your cancellation date and reference number — save this for your records.
  • If you are charged after your cancellation date, contact your bank or credit card company and reference your cancellation confirmation.
  • Canceling Venture Club does not delete your StartEngine account; you can still browse and invest through the platform as a free member.

What happens to your account after cancellation

Canceling Venture Club does not close your StartEngine account. You will still be able to log in, view your portfolio, and access the main StartEngine platform as a regular (non-paying) member. Any investments you made while a Venture Club member remain in your account and continue to be managed under the terms of those individual investments.

Venture Club benefits — such as early access to new offerings, discounted fees, or exclusive deal flow — will stop once your membership ends. If you had any pending transactions or reserved allocations that required Venture Club status, those may be affected. Check your account after cancellation to see whether any deals or reservations were tied to your membership level.

If you cannot find the cancellation option

If you cannot locate the cancellation button in your account settings, try logging out and back in, or clear your browser cache and try again. Sometimes the subscription management page takes a moment to load or appears in a different section depending on your account type or when you signed up.

If the cancellation option still does not appear, contact StartEngine support directly. You can reach them through the Help or Support section of the website, or look for a contact form in your account settings. Provide your account email, your membership tier, and the date you want to cancel. Support can process the cancellation manually if the self-service option is not working.

Disputing a charge after cancellation

If StartEngine charges you after your cancellation date has passed, contact your bank or credit card company first. Provide them with your cancellation confirmation email and the date you canceled. Most banks can reverse unauthorized charges within 60 to 90 days, and many will do so without requiring you to contact the merchant first.

You can also contact StartEngine support with your cancellation confirmation and the unexpected charge. Include your cancellation reference number, the date you canceled, and the date of the charge. Keep records of all communication with both your bank and StartEngine in case you need to dispute the charge formally.

Downgrading instead of canceling

If you want to keep a StartEngine account but do not want to pay for Venture Club, you may be able to downgrade to a free membership instead of canceling entirely. The downgrade option appears on the same subscription management page as the cancellation option. Downgrading lets you retain your account history and investments while stopping the monthly or annual charge.

Downgrading and canceling have the same effect on your Venture Club benefits — both will end your membership and remove your perks. The difference is that downgrading keeps your account active at the free tier, whereas canceling removes the membership but leaves your account intact. Choose whichever matches your plan: if you think you might rejoin Venture Club later, downgrading may be simpler than re-creating your account.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

No. StartEngine does not issue refunds for partial months or years. Your membership will end on the date your current billing cycle expires, and you will not be charged again after that date. If you were charged in error or after your cancellation date, you can dispute the charge with your bank.

Can I cancel Venture Club on the mobile app?

Yes. Open the StartEngine app, go to your account or settings menu, find the subscription or membership section, and select the cancellation option. The process is the same as on the website. If you cannot find it on the app, try canceling through the website instead, as some account settings are easier to access there.

What if I want to rejoin Venture Club later?

You can rejoin at any time by logging back into your account and upgrading your membership. You will be charged the current Venture Club rate, which may differ from what you paid before. There is no waiting period or penalty for rejoining after a cancellation.

Does canceling Venture Club affect my investments?

No. Any investments you made while a member remain in your account and are not affected by canceling your membership. However, if you had reserved allocations or pending deals that required Venture Club status, those specific opportunities may be affected. Check your account after cancellation to see the status of any active deals.