Urban Air membership cancellation requires contacting the location directly, not through an online portal

Urban Air does not offer an online cancellation system. You must call or visit the specific trampoline park location where you hold your membership to request cancellation. Each location operates independently, so the process and any cancellation fees depend on which Urban Air facility you joined and what your membership agreement says.

Most locations require you to cancel in person or by phone during business hours. Some may accept cancellation requests by email if you provide your membership number and full name, but calling is the fastest way to confirm the request went through. Have your membership number ready when you contact them — you can find it on your membership card or any receipt from the location.

The reason cancellation must happen at the location level is that Urban Air operates as a franchise system. There is no corporate membership department that handles cancellations across all facilities. The front desk staff at your specific location control your account, billing, and cancellation terms.

Key Takeaways

  • Urban Air membership cancellation must be done directly with your location's front desk by phone, in person, or sometimes by email — there is no corporate cancellation line.
  • Cancellation fees, notice periods, and refund policies vary by location and depend on your specific membership agreement.
  • You will need your membership number and the name the account is registered under when you contact the facility.
  • If you signed up for an annual membership, ask about the cancellation terms before you cancel, as some locations charge early termination fees.
  • Request written confirmation of your cancellation by email so you have proof if the location continues charging your payment method afterward.

Find the phone number for your specific Urban Air location

Go to the Urban Air website and use their location finder tool. Enter your city or zip code to pull up the address and phone number for the facility where you hold your membership. Write down the phone number and the location's hours of operation before you call.

Call during business hours and ask to speak with someone at the front desk or membership desk. Tell them you want to cancel your membership and provide your full name and membership number. They will walk you through any final steps, explain whether there are cancellation fees, and confirm the date your membership ends.

If you prefer not to call, some locations accept cancellation requests by email sent to their general inbox or membership email address. Include your full name, membership number, and a clear statement that you want to cancel. Follow up with a phone call a few days later to confirm they received and processed your request.

What to expect when you call or visit in person

The staff member will pull up your account and review your membership type and start date. They will tell you whether you are under contract, whether there are any cancellation fees, and when your membership will officially end. Some locations process cancellations immediately; others may require a waiting period of a few days to a week.

Ask for confirmation in writing or by email if possible. Request that they send you a cancellation confirmation to your email address so you have proof the membership was cancelled. This protects you if the location continues to charge your payment method after the cancellation date.

Write down the name of the staff member you spoke with, the date and time of the call, and the confirmed cancellation date. Keep this information with your cancellation confirmation email. If a dispute arises later, you will have a record of who processed the cancellation and when.

Cancellation fees and early termination charges

Urban Air membership agreements vary by location. If you signed up for a monthly membership, you may be able to cancel without penalty, though some locations require 30 days' notice. If you purchased an annual or multi-month membership, the location may charge an early termination fee if you cancel before the contract period ends.

Ask the staff member to explain your specific agreement before you finalize the cancellation. If you believe a fee is unfair or was not clearly disclosed when you signed up, ask to speak with a manager. Some locations will waive or reduce fees if you explain your situation.

Before you call to cancel, review your original membership agreement or any emails confirming your membership terms. Knowing what you signed up for gives you leverage if the location tries to charge an unexpected fee.

Stop payment if the location continues to charge you

After your cancellation date passes, check your bank or credit card statement to make sure the location is no longer charging you. If charges continue after the confirmed cancellation date, contact your bank or credit card company and report the unauthorized charge. Provide them with the cancellation confirmation you received from Urban Air.

You can also dispute the charge directly with the location by calling and asking to speak with a manager. Bring your cancellation confirmation and your bank statement showing the unauthorized charges. Keep records of all communication with the facility about the cancellation.

Frequently Asked Questions

Can I cancel my Urban Air membership online?

No. Urban Air does not have an online cancellation system. You must contact your specific location by phone, in person, or email. Each facility manages its own memberships independently, so there is no central portal to cancel across all locations.

Will I get a refund if I cancel early?

Refunds depend on your membership type and the location's policy. Monthly memberships typically do not refund unused time. Annual memberships may offer a partial refund minus an early termination fee, but this varies by location. Ask the staff member about your specific situation when you call.

What if I lose my membership card?

You do not need the physical card to cancel. Provide your full name and the phone number or email address associated with the account. The staff member can look up your membership in their system using that information.

How long does it take for the cancellation to go into effect?

Most locations cancel memberships immediately or within a few business days. Confirm the exact cancellation date with the staff member when you call. Your final charge date depends on your billing cycle and the location's policy.

What if my membership is frozen or on hold?

A frozen or paused membership can still be cancelled. Tell the staff member you want to cancel rather than resume the membership. They will process the cancellation and explain whether you owe any fees for the frozen period.