You can cancel Thrive Market online through your account settings or by calling customer service

Thrive Market memberships end through your online account dashboard or by phone. The process takes a few minutes if you go online, or about 10 minutes if you call. You will not be charged for the next membership period once cancellation is confirmed, though any remaining balance on a gift card or store credit stays in your account.

Thrive Market does not charge a cancellation fee. If you cancel mid-cycle, you keep access to your membership benefits through the end of your current billing period — you simply will not renew. The company does not offer prorated refunds for cancellations partway through a membership term.

Key Takeaways

  • Log into your Thrive Market account, go to Account Settings, select Membership, and click Cancel Membership to end your subscription online.
  • You can also call Thrive Market customer service at 1-888-THRIVE-1 (1-888-844-7831) to cancel over the phone without logging in.
  • Your membership access continues through the end of your current billing cycle after you cancel, but you will not be charged again.
  • Any store credit, gift card balance, or unused rewards points remain in your account after cancellation and do not expire immediately.
  • Thrive Market does not refund membership fees if you cancel partway through your billing period.

Canceling through your online account

Open your web browser and go to the Thrive Market website. Log in with your email address and password. Click on your account icon or profile menu, usually located in the top right corner of the page, then select Account Settings or My Account.

Look for a Membership or Subscription section. Click on it, then find the option that says Cancel Membership or End Membership. Thrive Market will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed with canceling. Once you confirm, you will see a message saying your membership has been canceled, and you will receive a confirmation email within a few minutes.

Do not close the page or your browser until you see the confirmation message. If you do not receive a confirmation email within 15 minutes, log back in to verify that the cancellation went through, because occasionally the system does not send the email even though the cancellation was processed.

Canceling by phone

Call Thrive Market customer service at 1-888-844-7831. This number works from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday. On weekends and holidays, you will reach an automated system that can take a cancellation request, though a representative will not process it until the next business day.

Have your account email address ready when you call. The representative will verify your identity, confirm your membership details, and ask if you want to cancel. They may offer you a discount or a pause option instead of cancellation — you can accept or decline. Once you confirm cancellation, the representative will give you a confirmation number. Write it down or take a screenshot, because you can use it to verify the cancellation if you do not receive an email confirmation.

What happens to your account after cancellation

Your membership access and discounts end on the last day of your current billing cycle. If your membership renews on the 15th of each month and you cancel on the 5th, you keep full access through the 14th. After that date, you can no longer place orders at member prices or use member-only features.

Any store credit, gift card balance, or rewards points in your account do not disappear when you cancel. You can still view your account balance, and you can reactivate your membership later and use that credit. However, Thrive Market does not may provide how long it holds inactive account balances, so if you have a significant credit, consider using it before your membership ends.

Reactivating your membership later

If you cancel and later want to rejoin, you can reactivate through the same account. Log in with your original email and password, go to Account Settings, and select Reactivate Membership or Renew Membership. You will be charged the current membership fee, which may differ from what you paid before.

Thrive Market sometimes offers discounts to returning members, particularly if you canceled more than a few months ago. When you attempt to reactivate, the system will show you the current price and any available offers. Your old account history, store credit, and rewards points will still be there.

If you have trouble canceling

If the online cancellation does not go through or you do not receive a confirmation email, call customer service again. Provide your confirmation number from your first attempt if you have one. The representative can check whether the cancellation was processed and complete it if it was not.

If you are being charged after cancellation, contact customer service with your confirmation number and the date you canceled. Thrive Market can review the transaction and issue a refund if the charge was an error. Keep your confirmation email or number until you see that the charge has stopped.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Thrive Market does not refund membership fees for cancellations partway through a billing period. You keep access to your membership through the end of that period, but the fee is not prorated or returned.

Will I be charged again after I cancel?

No. Once cancellation is confirmed, Thrive Market will not charge you for the next membership period. Your access ends on your current billing cycle end date, and no renewal charge will occur.

Can I pause my membership instead of canceling?

Thrive Market does not officially offer a pause feature, but customer service representatives sometimes offer a discount or a shorter membership term as an alternative. Call 1-888-844-7831 and ask if they can help you reduce your membership cost or shorten your next billing cycle instead of canceling outright.

What happens to my rewards points when I cancel?

Your rewards points stay in your account. If you reactivate your membership later, you can use them. Thrive Market does not specify how long it holds points for inactive accounts, so if you have a substantial balance, consider redeeming them before your membership ends.

How do I know if my cancellation went through?

You should receive a confirmation email within 15 minutes of canceling online or by phone. If you do not receive one, log back into your account and check your Membership section — it should say Inactive or Canceled. You can also call customer service with your confirmation number to verify.