Cancel Amazon Prime Video directly through your Amazon account
To cancel Amazon Prime Video, log into your Amazon account, go to Your Account in the top right corner, and select Prime Membership. From there, click Manage Membership and then Cancel Membership. Amazon will show you the cancellation date and what you lose access to. You can cancel anytime, and your access ends on the date your current billing period closes — you won't be charged again.
If you signed up for Prime Video as a standalone subscription (not as part of a full Prime membership), the cancellation path is slightly different. Go to Your Account, select Prime Video Membership, and click Cancel Membership. The process takes about two minutes and requires no phone call or chat with support.
Amazon sends a confirmation email after you cancel. Keep that email in case you need proof later. Your streaming access continues until the end of your billing cycle, so you can still watch shows and movies until that date arrives.
Key Takeaways
- Cancel Prime Video through Your Account > Prime Membership > Manage Membership > Cancel Membership on Amazon's website.
- Your access continues until the end of your current billing period; you won't be charged again after cancellation.
- Standalone Prime Video subscriptions cancel through Your Account > Prime Video Membership > Cancel Membership.
- Amazon sends a confirmation email after you cancel, which you should save for your records.
- You can reactivate your subscription at any time by going back to the same menu and selecting Restart Membership.
What happens to your account after cancellation
Once your billing period ends, you lose access to the Prime Video library. Any watchlist you created, viewing history, and saved preferences stay in your Amazon account — they don't disappear. If you restart your subscription later, those details are still there.
If you have a full Amazon Prime membership (which includes Prime Video, free shipping, and other benefits), canceling Prime Video alone is not possible. You would have to cancel your entire Prime membership, which ends all the benefits at once. If you only want to stop video streaming but keep free shipping, you cannot do that through Amazon's standard options.
Canceling Prime Video on a shared or family account
If someone else on your household pays for Prime and you have access through a shared account, you cannot cancel the subscription yourself. Only the account holder — the person whose name and payment method are on the account — can cancel. You can remove yourself from the household by going to Your Account > Login & Security > Amazon Household and selecting Remove from Household. This stops your access without canceling the subscription for others.
If you are the account holder and want to remove someone else from your household, go to Amazon Household, find their name, and click Remove. They lose access to Prime Video and other shared benefits immediately.
Canceling Prime Video if you signed up through a third-party app or service
If you subscribed to Prime Video through Apple TV Channels, Roku, or another third-party platform, you must cancel through that service, not through Amazon directly. The cancellation process differs depending on where you signed up.
For Apple TV Channels, open the Apple TV app, go to Account > Subscriptions, find Prime Video, and select Cancel Subscription. On Roku, go to Home > Subscriptions, select Prime Video, and choose Cancel. Check your receipt or confirmation email to see which platform you used; that is where you need to cancel.
If you cancel through a third-party app but keep your Amazon Prime membership active, you may still have Prime Video access through Amazon.com directly. Check your account to confirm what you have access to after canceling through the third-party service.
Restarting your Prime Video subscription
You can restart your subscription at any time by going to Your Account > Prime Membership and selecting Restart Membership. Amazon charges your payment method on the day you restart, and your access resumes immediately. There is no waiting period or reactivation fee.
If you canceled a standalone Prime Video subscription, the restart option appears in the same menu where you canceled. You do not need to create a new account or go through a sign-up process — just click restart and your old account details come back online.
Troubleshooting cancellation issues
If the Cancel Membership button does not appear in your account, you may have a full Prime membership that bundles video with other benefits. In that case, canceling Prime Video alone is not an option through the standard menu. You would need to cancel your entire Prime membership to stop paying for video.
If you see a message saying you cannot cancel because of an outstanding balance or unpaid charge, you must resolve that first. Go to Your Account > Payments and check for any pending charges. Pay what is owed, then try canceling again.
If you still cannot cancel after checking these items, contact Amazon Customer Service through the Contact Us link at the bottom of any Amazon page. Have your account email and the date you want to cancel ready when you reach them.
Frequently Asked Questions
Can I get a refund if I cancel Prime Video mid-month?
No. Amazon does not issue refunds for partial months. Your access continues until the end of your current billing cycle, and you are not charged again after that date. If you want to avoid being charged next month, cancel before your renewal date arrives.
What is the difference between canceling Prime Video and canceling Prime membership?
Prime Video is the streaming service alone. Prime membership includes video, free two-day shipping, Prime Music, and other benefits. If you have a full Prime membership, you cannot cancel just the video part — you cancel the entire membership. If you signed up for Prime Video as a standalone subscription, you can cancel only that.
Will I lose my watchlist and viewing history if I cancel?
No. Your watchlist, viewing history, and account preferences stay saved in your Amazon account. If you restart your subscription later, everything is still there and you pick up where you left off.
How do I cancel if I signed up through my phone or tablet?
The cancellation process is the same on mobile as on a computer. Open the Amazon app or website, go to Your Account, find Prime Membership or Prime Video Membership, and select Cancel Membership. You do not need to use a computer to cancel.
Can I cancel Prime Video without canceling my full Prime membership?
No. Amazon does not allow you to remove video from a full Prime membership while keeping the other benefits. You either keep the full membership or cancel it entirely. If you only want to stop video streaming, you would need to cancel Prime completely.