How to cancel Sirius XM

You can cancel Sirius XM by calling their customer service line at 1-888-539-7474, through your online account portal, or by mail. The fastest method is a phone call — you will reach a representative who can process the cancellation immediately and confirm your final billing date. Online cancellation through your account dashboard takes a few minutes but does not always produce an immediate confirmation, so follow up with a call or email if you want written proof.

Sirius XM does not charge an early termination fee for most subscriptions, though promotional rates sometimes include terms that lock you in for a set period. If you are within a locked promotional period, the company may offer you a discounted rate to stay rather than cancel outright. You do not have to accept a retention offer — you can decline and proceed with cancellation.

Key Takeaways

  • Call 1-888-539-7474 to cancel immediately; a representative will confirm your cancellation date and final billing date on the same call.
  • Log into your Sirius XM account online and navigate to Account Settings or Subscription to cancel through the website, though phone confirmation is recommended.
  • Most subscriptions have no early termination fee, but promotional plans may require you to pay through the end of the promotional period or negotiate a lower rate.
  • Request written confirmation of your cancellation date by email or mail so you have proof if charges continue after cancellation.
  • Check your credit card or bank statement for two billing cycles after cancellation to confirm no further charges appear.

Cancellation by phone

Calling Sirius XM customer service is the most direct route. Have your account number or the phone number associated with your account ready before you call. The representative will pull up your subscription details, confirm your current plan and billing date, and ask why you are canceling — this is optional to answer, though some representatives may offer retention deals based on your reason.

Tell the representative your cancellation date. Most will process it for the end of your current billing cycle, meaning you keep service through that date and are not charged again. If you want to cancel immediately and lose service right away, you can request that, though you typically will not receive a refund for unused time. Ask the representative to email you a cancellation confirmation with your final service date and final billing date listed.

Cancellation through your online account

Log into your Sirius XM account at siriusxm.com using your email and password. Navigate to Account Settings, then Subscription or Manage Subscription. Look for a link or button labeled Cancel Subscription or End My Service. The website will ask you to confirm your cancellation and may offer you a discounted rate to stay; you can decline this offer and proceed.

After you submit the cancellation request online, the system usually displays a confirmation message with your cancellation date. However, online confirmations are not always reliable — the system may show a confirmation that does not process, or you may not receive an email follow-up. For this reason, call customer service within 24 hours of canceling online to verify that the cancellation went through and to get a verbal confirmation of your final billing date.

Cancellation by mail

You can send a written cancellation request to Sirius XM's mailing address. Include your account number, the phone number on the account, your name, and a statement that you want to cancel your subscription effective on a specific date. Send it certified mail with return receipt so you have proof of delivery.

Mail cancellation is slower — it typically takes 5 to 10 business days for Sirius XM to receive and process your letter. Your cancellation will not take effect until the company receives and enters it into their system. For this reason, mail is the least reliable method if you need cancellation to happen quickly. Use it only if you cannot reach customer service by phone or prefer a paper trail.

What happens after you cancel

Your Sirius XM service will continue through your final billing date. After that date, your account will be deactivated and you will lose access to the service. If you have a Sirius XM radio in your car, it will display a "Not Subscribed" message. You will not be charged again after your final billing date unless you reactivate the subscription.

Check your credit card or bank account statement for the next two billing cycles to confirm that no additional charges appear. If you see a charge after your cancellation date, contact Sirius XM customer service immediately with your cancellation confirmation number or email. Request a refund for any charges after your final billing date.

Promotional plans and early termination

If you signed up for a promotional rate — such as three months for $1 or a discounted annual plan — your subscription may have a locked-in period. Sirius XM will tell you the end date of your promotional period when you call to cancel. If you cancel before that date ends, you may owe the difference between the promotional price and the regular price for the months you used, or you may be charged a flat fee.

Ask the representative to calculate what you would owe if you cancel now versus what you would pay if you wait until the promotional period ends. Sometimes the difference is small enough that canceling immediately makes sense. Other times, waiting a few weeks or months costs you less. The representative can also offer you a discounted rate to stay, which you can accept or refuse.

If you want to pause instead of cancel

Sirius XM offers a pause option that suspends your subscription for up to three months without canceling it. During the pause, you will not be charged, but your account remains active. When the pause ends, your subscription resumes automatically and you will be billed again. This option is useful if you think you might want to reactivate later without going through the sign-up process again.

To pause your subscription, call customer service or log into your account online and look for a Pause Subscription or Suspend Service option. You will need to choose how long to pause — typically 1, 2, or 3 months. After the pause period ends, your service will turn back on and you will be charged your regular rate unless you cancel before that date.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Sirius XM charges monthly in advance, so if you cancel mid-month, you will not receive a refund for the unused portion of that month. Your service will continue through the end of your current billing cycle, and you will not be charged again after that date. If you were charged after your cancellation date, contact customer service to request a refund.

Can I cancel without calling?

Yes. You can cancel through your online account or by sending a written request by mail. However, phone cancellation is fastest because you get immediate confirmation. If you cancel online or by mail, follow up with a phone call to verify the cancellation went through, since online and mail cancellations sometimes fail to process.

What if Sirius XM keeps charging me after I cancel?

Contact customer service immediately with your cancellation confirmation number or email. Explain that you canceled on a specific date and have been charged after that date. Request a refund for all charges after your final billing date. If the company does not refund you within 30 days, contact your credit card company or bank to dispute the charges.

Do I have to return my Sirius XM radio?

No. You own the radio hardware, so you keep it after you cancel. The radio will simply display "Not Subscribed" and will not receive any signal. You can reactivate the subscription later if you want, or you can keep the radio as-is. Sirius XM does not ask for the radio back.

How long does it take to cancel?

By phone, cancellation is immediate — the representative processes it while you are on the call. Online cancellation takes a few minutes to submit but may take 24 to 48 hours to process. Mail cancellation takes 5 to 10 business days from the time Sirius XM receives your letter. Your service will continue through your current billing cycle regardless of which method you use.