How to cancel Scentbird

You can cancel your Scentbird subscription through your account settings on their website or mobile app. Log in, go to Account or Subscription Settings, and select the option to cancel or pause your membership. Scentbird will ask why you're leaving and may offer a discount to keep you, but you can proceed without accepting. Your cancellation takes effect at the end of your current billing cycle — you won't lose access to your account or any remaining credits before that date.

If you subscribed through Apple's App Store or Google Play, you must cancel through that platform instead, not through Scentbird's website. The steps are different depending on which one you used, and cancelling in the wrong place won't stop your charges.

Key Takeaways

  • Cancel directly through Scentbird's website or app by going to Account Settings and selecting the cancellation option.
  • If you subscribed via Apple App Store or Google Play, you must cancel through that app store, not through Scentbird.
  • Your subscription ends at the end of your current billing cycle, so you keep access and credits until then.
  • Scentbird may offer a discount or pause option before you confirm cancellation, but you can decline and proceed.
  • Check your email for a cancellation confirmation and verify the charge stops on your next billing date.

Cancelling through Scentbird's website

Open a web browser and go to Scentbird.com, then sign in with your email and password. Click on your account icon or profile menu, usually in the top right corner, and look for "Account," "Subscription," or "Settings." Select the option that says "Cancel Subscription," "Pause Membership," or "Manage Subscription" — the exact wording varies.

Scentbird will show you a summary of your current plan and ask you to confirm the cancellation. You may see a popup offering a discount (such as 50% off your next month) or the option to pause instead of cancel. If you want to cancel completely, decline the offer and click the button to confirm. You should receive a confirmation email within a few minutes.

Cancelling through the Scentbird mobile app

Open the Scentbird app on your phone and tap the menu icon (usually three horizontal lines) or your profile picture. Navigate to "Account," "Settings," or "Subscription Management." Tap "Cancel Subscription" or "Manage Membership" and follow the prompts to confirm.

The process is the same as the website: you'll see your current plan, be offered alternatives like a discount or pause, and then confirm the cancellation. Once confirmed, check your email for a receipt.

Cancelling if you subscribed through an app store

If you signed up for Scentbird through the Apple App Store or Google Play Store, you cannot cancel through Scentbird's website or app. You must cancel through the app store where you subscribed. Cancelling in the wrong place will not stop your charges.

For Apple App Store: On your iPhone or iPad, open the Settings app, tap your name at the top, select "Subscriptions," find Scentbird, and tap "Cancel Subscription." On a Mac, open the App Store, click your account icon, select "Subscriptions," find Scentbird, and click "Edit." Then click "Cancel."

For Google Play: Open the Google Play app on your Android phone, tap your profile icon, go to "Manage subscriptions," find Scentbird, and tap "Cancel subscription." Confirm the cancellation when prompted.

What happens after you cancel

Your subscription remains active until the end of your current billing cycle. If you were charged on the 15th of the month and you cancel on the 20th, you keep your account and any remaining credits until the 15th of the next month. After that date, you lose access to your Scentbird account and cannot place new orders.

You will not be charged again after your final billing date. If you see a charge after cancellation, contact Scentbird's customer service with your confirmation email and the date you cancelled.

If you want to pause instead of cancel

Scentbird offers a pause option that stops charges without closing your account. When you go through the cancellation process, you'll see the option to pause for one, two, or three months. Your account and any credits stay intact, and you can restart your subscription whenever you want without losing anything.

Pausing is useful if you want to take a break but might return later. You can pause multiple times, and there's no penalty for doing so.

Troubleshooting cancellation problems

If you cancelled but still see a charge on your card, check that you cancelled through the correct platform. If you subscribed via Apple or Google Play but tried to cancel on Scentbird's website, the cancellation won't take effect. Go back and cancel through the app store instead.

If you cancelled through the right platform and still got charged, contact Scentbird's customer service with your confirmation email and bank statement showing the charge. They can investigate and issue a refund if the charge was an error. Keep your cancellation confirmation email as proof of when you cancelled.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Scentbird charges monthly in advance, so cancelling mid-month does not refund the current month's charge. Your subscription runs until the end of your billing cycle, and you keep access to your account and credits during that time.

Can I cancel and get my money back?

Scentbird does not offer refunds for cancellations. However, if you were charged twice by mistake or charged after you cancelled, contact their customer service with proof and they may issue a refund for the erroneous charge.

What if I forgot my password and can't log in to cancel?

Go to the Scentbird login page and click "Forgot Password." Enter your email address and follow the link in the reset email to create a new password. Once you log in, you can cancel normally. If you don't receive the reset email, check your spam folder or contact Scentbird support.

Will I lose my fragrance credits if I cancel?

Yes. Any unused credits in your account expire when your subscription ends. Use any remaining credits before your cancellation date takes effect, or they will be lost.

Can I reactivate my Scentbird account after cancelling?

Yes. You can sign back in with your original email and password and restart your subscription at any time. Your account history and preferences remain, though any credits will have expired.