Cancel Ring Subscription Through the Ring App or Website

You can cancel your Ring subscription directly through the Ring mobile app or the Ring.com website. Log into your account, go to your subscription settings, and select the option to cancel. Ring will ask you to confirm the cancellation and may offer you a discount to keep the subscription — you can accept or decline. The cancellation takes effect immediately, though you'll keep access to your subscription features through the end of your current billing period.

If you're canceling because of a specific problem — a feature not working, unexpected charges, or service issues — contact Ring support before you cancel. They can sometimes fix the issue or adjust your account without losing the subscription. Ring's support team is reachable through the app, the website, or by phone.

Key Takeaways

  • Cancel through the Ring app or Ring.com by logging in, finding subscription settings, and confirming the cancellation.
  • Your subscription remains active through the end of your current billing cycle even after you cancel.
  • Ring may offer a discount to keep your subscription — you don't have to accept it.
  • Contact Ring support first if you're canceling because of a problem; they may resolve it without cancellation.
  • If you paid through a third party like Amazon Prime or Apple, you may need to cancel through that service instead.

What Happens to Your Ring Devices After Cancellation

Canceling your subscription does not delete your Ring devices or remove them from your home network. The devices stay connected to Wi-Fi and continue to function. However, without an active subscription, you lose access to cloud video storage, live view, and motion alerts. Your Ring doorbell or camera will still record video locally if your device supports it, but you won't be able to watch it remotely or receive notifications on your phone.

If you want to use your Ring devices again in the future, you can reactivate your subscription at any time. Your devices will reconnect to the Ring service, and your video history will be available again if Ring still has it stored.

Canceling a Subscription Paid Through Amazon Prime or Apple

If you subscribed to Ring through Amazon Prime membership or through Apple (iTunes, Apple TV, or Apple ID), you need to cancel through that service, not through Ring directly. Canceling in the Ring app won't stop the charges from your Amazon or Apple account.

For Amazon Prime: Go to your Amazon account, find "Memberships and Subscriptions," locate Ring, and cancel there. For Apple: Open the Settings app on your device, tap your name, select "Subscriptions," find Ring, and tap "Cancel Subscription." The cancellation takes effect at the end of your current billing period.

Stopping Charges If You Can't Cancel in the App

If you can't access the Ring app or website to cancel, or if the cancellation button isn't working, contact Ring support directly. They can cancel your subscription from their end and confirm that charges will stop. Have your account email and the phone number associated with your Ring account ready when you call or chat with support.

If you've been charged after canceling, or if charges continue after you thought you canceled, contact Ring support with your billing statement. They can review the charges and issue a refund if the cancellation didn't process correctly. Keep your confirmation email from the cancellation as proof of when you requested it.

Removing Your Ring Devices From Your Account

Canceling your subscription is separate from removing devices from your account. If you want to sell your Ring device, give it away, or stop using it entirely, you need to remove it from your Ring account. Go to your device settings in the Ring app, select "Remove Device," and confirm. This unpairs the device from your account so the new owner can set it up with their own Ring account.

Removing a device does not refund your subscription. If you remove all your devices but keep your subscription active, you'll continue to be charged. Cancel the subscription separately if you no longer want it.

Reactivating Your Ring Subscription Later

You can restart your Ring subscription at any time after canceling. Log back into your Ring account, go to subscription settings, and choose a plan. Your devices will reconnect to the Ring service once the new subscription is active. Depending on how long your subscription was inactive, some of your previous video history may no longer be available — Ring typically stores video for 30 to 60 days depending on your plan.

When you reactivate, you may see promotional pricing or discounts, especially if you canceled recently. Compare the offer to the standard subscription price before you commit.

Understanding Ring Subscription Plans and Costs

Ring offers two main subscription tiers: Ring Protect Basic and Ring Protect Plus. Basic covers one device and costs a set monthly or annual rate. Plus covers all your Ring devices and includes additional features like 24/7 professional monitoring for Ring Alarm systems. The exact price varies by location and changes periodically. You can view current pricing in the Ring app or on Ring.com.

Some Ring devices come with a free trial subscription when you first set them up. If you don't cancel before the trial ends, Ring will begin charging you automatically. Check your subscription status in the app to see when your trial ends and whether you want to continue paying.

Frequently Asked Questions

Will canceling my Ring subscription delete my video history?

No, cancellation itself doesn't delete your videos. However, Ring stores video for a limited time — typically 30 to 60 days depending on your plan. Once that storage period expires, the videos are deleted whether your subscription is active or not. If you want to keep videos, download them before your subscription ends.

Can I cancel my Ring subscription without calling customer service?

Yes. You can cancel through the Ring app or Ring.com without contacting support. Log in, go to subscription settings, and select cancel. If the app or website isn't working, then contact Ring support by phone or chat.

What if I cancel but Ring keeps charging me?

Contact Ring support immediately with your billing statement and the date you canceled. They can review the charges and issue a refund if the cancellation didn't process. If you subscribed through Amazon or Apple, contact those services instead — they handle the billing.

Do I lose my Ring devices if I cancel the subscription?

No. Your devices stay in your home and remain connected to Wi-Fi. You just lose remote access, cloud storage, and notifications. The devices themselves are not deleted or removed from your account.

Can I cancel just one device's subscription if I have multiple devices?

Ring Protect Plus covers all your devices under one subscription. You can't cancel coverage for one device while keeping it for others. If you want to stop paying for one device, you'd need to remove that device from your account entirely, but you'd still pay for the remaining devices under your plan.