Cancel Regal Unlimited by logging into your account online or calling customer service
You can cancel Regal Unlimited through your Regal Cinemas account on their website or mobile app, or by calling Regal customer service at 1-844-462-7342. The fastest route is usually the website — log in, go to your account settings, find the subscription section, and select the cancel option. If you cancel before your next billing date, you will keep access through the end of your current billing cycle.
Regal does not charge a cancellation fee, and you do not need to provide a reason to cancel. However, the timing matters: if you cancel after your billing date has passed, you will be charged for the next month. Check your account to see when your next charge is scheduled before you cancel.
Keep in mind that cancelling Regal Unlimited does not delete your Regal account itself — it only stops the recurring charge. Your account and any rewards points will remain, so you can still buy individual tickets or rejoin later if you want to.
Key Takeaways
- Log into your Regal account on the website or app, go to account settings, and select cancel from the subscription section to stop your membership.
- You can also call Regal customer service at 1-844-462-7342 to cancel over the phone without using the website.
- Cancellation takes effect immediately, but you keep access through the end of your current billing cycle if you cancel before your next charge date.
- There is no cancellation fee, and your Regal account and rewards points stay active even after you cancel the membership.
- Check your billing date before cancelling so you do not accidentally get charged for another month.
How to cancel through the Regal website or app
Open the Regal Cinemas website or mobile app and sign in with your email and password. Once you are logged in, look for "Account" or "My Account" in the menu — this is usually in the top right corner on the website or in a hamburger menu on the app.
Inside your account, find the section labeled "Subscription," "Membership," or "Regal Unlimited." Click or tap on it to see your current plan details. You should see your billing date, the amount you are being charged, and a button or link that says "Cancel Subscription" or "Cancel Membership." Click that button and follow the prompts to confirm your cancellation.
After you confirm, you will see a confirmation message on screen and should receive a confirmation email within a few minutes. Save this email — it proves you cancelled and can help if there is a billing dispute later.
How to cancel by phone
Call Regal customer service at 1-844-462-7342. Have your account email address and the phone number associated with your account ready when you call. The representative will pull up your account, confirm your membership details, and process the cancellation for you.
Phone cancellation takes the same amount of time as online cancellation — your membership will end at the close of your current billing cycle. Ask the representative to email you a confirmation of the cancellation so you have a record.
What happens to your account after cancellation
Cancelling Regal Unlimited stops the monthly charge, but your Regal account itself does not disappear. You can still log in, buy individual movie tickets, and use any rewards points you have earned. If you change your mind later, you can rejoin Regal Unlimited at any time — there is no penalty for cancelling and restarting.
Your rewards points do not expire just because you cancel the membership. They stay in your account indefinitely, so you can use them to buy tickets even after you have cancelled.
Timing your cancellation to avoid an extra charge
The key to avoiding an unwanted charge is knowing your billing date. When you log into your account, your subscription section will show the exact date your next charge is scheduled. If today is before that date, you can cancel now and keep access through the end of the cycle. If today is after that date, your next charge may have already gone through or be pending.
If you cancel after your billing date has passed but before the charge posts to your card, you may still be charged for the next month. Contact customer service if you see a charge after cancelling — they can often reverse it if you cancelled in good faith before the charge was processed.
Troubleshooting if cancellation does not work
If you try to cancel online and the button does not work, try a different browser or clear your browser's cache and cookies, then log back in. If the app is not responding, try the website instead. Sometimes the mobile app lags behind the website for updates.
If you still cannot cancel after trying both the website and app, call customer service at 1-844-462-7342. They can cancel immediately over the phone and will not charge you a fee for using phone support instead of the website.
Frequently Asked Questions
Will I lose my rewards points if I cancel Regal Unlimited?
No. Your rewards points stay in your account after cancellation and do not expire. You can use them to buy tickets even after you have cancelled the membership, or if you rejoin later.
Can I cancel in the middle of a billing cycle?
Yes, you can cancel anytime. If you cancel before your next billing date, you will keep access through the end of your current cycle and will not be charged again. If you cancel after your billing date has passed, you may be charged for the next month.
What if I see a charge after I cancelled?
Contact Regal customer service at 1-844-462-7342 with your cancellation confirmation email. If the charge went through after you cancelled in good faith, they can usually reverse it. Keep your confirmation email as proof of when you cancelled.
Can I pause my membership instead of cancelling?
Regal does not offer a pause option — you either keep the membership active or cancel it. However, you can rejoin at any time without penalty, so cancelling and restarting later is a common workaround if you want a break.
Do I need to cancel before a specific date?
No. You can cancel on any day of the month. Just make sure you cancel before your next billing date if you want to avoid being charged for another cycle.