Steps to cancel Polycam Pro on your Windows PC

To cancel Polycam Pro on a Windows computer, you need to go through your account settings within the Polycam app itself, not through Windows settings or a web browser. Open Polycam on your PC, sign in with the account that holds the subscription, then navigate to your account or settings menu. Look for a section labeled "Subscription," "Billing," or "Account" — the exact wording depends on which version of Polycam you have installed.

Once you find the subscription section, you should see your current plan listed along with a button or link to manage or cancel it. Click that option. Polycam will typically ask you to confirm the cancellation and may offer a discount or incentive to keep your subscription. You can decline and proceed with the cancellation. After you confirm, you should receive an email confirmation at the address associated with your account.

If you cannot find the subscription settings in the app, check whether you signed up through the Polycam website instead. In that case, you would cancel through your Polycam account on their website rather than through the Windows app. Log in at polycam.io, go to your account settings, find the subscription section, and cancel from there.

Key Takeaways

  • Cancellation happens inside the Polycam app on your PC or through the Polycam website, not through Windows settings or payment methods.
  • You must be signed in to the account that holds the subscription in order to cancel it.
  • After you confirm cancellation, check your email for a confirmation message from Polycam.
  • Your access to Pro features will end on your next billing date, not immediately after you cancel.
  • If you signed up through a third-party payment method or app store, you may need to cancel through that platform instead.

What happens after you cancel

When you cancel Polycam Pro, your subscription does not stop immediately. Instead, it continues until the end of your current billing cycle. If you were charged on the 15th of the month and you cancel on the 20th, you keep Pro access through the 15th of next month. After that date, your account reverts to the free version of Polycam.

The free version of Polycam lets you capture and view 3D scans but with limitations on storage, export options, and processing speed. Any scans you created while you had Pro remain in your account and are still accessible, but you cannot create new Pro-level scans or use Pro-only features once your subscription ends.

If you signed up through a payment method or third-party app store

If you purchased Polycam Pro through a payment method linked to your Microsoft account, through the Microsoft Store, or through another third-party platform, you may need to cancel through that platform instead of through the Polycam app. Check your email receipts to see where the charge came from.

If the receipt shows a charge from Microsoft, Apple, Google, or another company rather than directly from Polycam, log into that platform's account settings, find your subscriptions or purchases section, and cancel from there. Canceling only through the Polycam app will not stop charges if the subscription is managed by a different platform.

Troubleshooting if you cannot find the subscription settings

If the Polycam app on your PC does not show a subscription or billing section, you may be using an older version of the app. Update Polycam to the latest version through the Microsoft Store or through the Polycam website. Older versions sometimes lack subscription management features that newer versions include.

If updating does not reveal the subscription settings, try canceling through the Polycam website instead. Go to polycam.io, sign in, and look for account or subscription settings in the menu. The web version often has clearer billing and subscription controls than the desktop app.

Refunds and billing questions

Polycam does not refund charges for time already used in your current billing cycle. If you were charged recently and want to cancel, you will keep access to Pro features until your next billing date, but you will not receive a refund for the current month. If you believe you were charged in error or have a billing dispute, contact Polycam support through their website or app to discuss your specific situation.

Keep your cancellation confirmation email for your records. It shows the date you canceled and when your Pro access will end. If you are charged again after your cancellation date, you can use this email as proof that you canceled and request a refund from Polycam or from your payment method provider.

Frequently Asked Questions

Will I lose my scans if I cancel Polycam Pro?

No. All scans you created remain in your account after you cancel. You can still view and download them, but you will not be able to create new Pro-level scans or use Pro-only features once your subscription ends. Your free account includes storage for your existing scans.

Can I cancel anytime or is there a contract?

You can cancel anytime. Polycam Pro is a month-to-month subscription with no long-term contract. You will keep access through the end of your current billing cycle, but you are not locked in for any minimum period.

What if I want to resubscribe later?

You can resubscribe to Polycam Pro at any time through the same method you originally used. Your account and scans will still be there. You will not lose anything by canceling and coming back later.

Do I need to uninstall Polycam after I cancel?

No. You can keep the app installed and use the free version. Uninstalling is not necessary to cancel your subscription. Simply canceling through the app or website stops the charges.