Cancel Poly Cam Pro through your account settings

To cancel Poly Cam Pro, log into your Poly account on the Poly website or mobile app, go to your subscription settings, and select the option to cancel or downgrade your plan. The exact location varies slightly between the web version and the app, but both routes lead to the same cancellation page. You will see your current plan, the cancellation date, and what happens to your service after that date.

Before you cancel, check whether you are in a contract period or a month-to-month plan. If you signed up for an annual plan, canceling mid-year may trigger an early termination fee, though Poly sometimes waives this during promotional periods. The cancellation page will show any fees that apply to your specific account before you confirm.

After you confirm cancellation, Poly sends a confirmation email to the address on file. Keep this email — it proves you canceled on a specific date, which matters if a charge appears after your service ends. Your access to Poly Cam Pro features stops on the date shown in the confirmation, though you may retain basic functionality depending on your plan.

Key Takeaways

  • Log into your Poly account through the website or app and navigate to subscription settings to start the cancellation process.
  • Check whether your plan is annual or month-to-month, because canceling an annual plan early may include a termination fee.
  • The cancellation page shows the exact date your service ends and any fees that will be charged before you confirm.
  • Save your cancellation confirmation email as proof of when you canceled, in case a charge appears after your service stops.
  • Contact Poly support if you cannot find the cancellation option or if charges continue after your confirmed end date.

What to do if you cannot find the cancellation option

If the cancellation button does not appear in your account settings, you may be logged into a different account than the one holding your subscription. Log out completely, clear your browser cache, and log back in using the email address associated with your Poly Cam Pro purchase. Check your email receipts if you are unsure which account you used.

Some older Poly accounts or accounts created through a third-party platform (like an app store) may require a different cancellation path. If you bought Poly Cam Pro through the Apple App Store or Google Play Store, you must cancel through that platform's subscription settings, not through Poly's website. The same applies if you purchased through Amazon or another retailer.

Canceling a subscription purchased through an app store

If you subscribed to Poly Cam Pro through the Apple App Store, open the App Store app on your iPhone or iPad, tap your profile icon, select "Subscriptions," find Poly Cam Pro, and tap "Cancel Subscription." On Android, open Google Play, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," choose Poly Cam Pro, and tap "Cancel subscription." The app store processes the cancellation, not Poly directly.

App store cancellations take effect on your next billing date, not immediately. You will retain access to Poly Cam Pro features until that date arrives. The app store sends a separate confirmation email from Poly's own system, so you may receive two confirmations — one from Apple or Google and one from Poly.

What happens to your footage and account after cancellation

After your Poly Cam Pro subscription ends, your cameras continue to record locally to their storage cards or internal memory, but cloud storage and cloud-based features stop working. Any footage already stored in Poly's cloud will remain accessible for a limited time (usually 30 days) before Poly deletes it. Download any important recordings before your cancellation date if you need to keep them.

Your Poly account itself does not disappear when you cancel the subscription. You can still log in and view your camera list, but you cannot access paid features like extended cloud storage, advanced analytics, or multi-camera management tools. If you want to resubscribe later, your cameras and account history remain intact.

Handling charges that appear after cancellation

If a charge appears on your credit card or bank statement after your confirmed cancellation date, contact Poly support immediately with your cancellation confirmation email and the charge receipt. Poly can verify the cancellation date in their system and issue a refund if the charge was an error. Most refunds process within 5 to 10 business days, though your bank may take additional time to post the credit.

Keep records of all communications with Poly support, including ticket numbers and dates. If a second charge appears or if support does not respond within a week, contact your credit card company or bank to dispute the charge. Provide them with your cancellation confirmation and any support correspondence as evidence.

Downgrading instead of canceling

If you want to keep Poly Cam Pro but reduce your costs, consider downgrading to a lower-tier plan instead of canceling entirely. Poly offers plans at different price points with varying storage limits and feature sets. Downgrading usually takes effect on your next billing date and does not trigger early termination fees, even on annual plans.

To downgrade, go to your subscription settings and select "Change Plan" rather than "Cancel." You will see available plans and their prices. Some downgrades result in a credit toward your next billing cycle if you are paying for unused time on your current plan.

Frequently Asked Questions

Will I lose my camera footage if I cancel Poly Cam Pro?

Your cameras continue to record to local storage after cancellation, so you will not lose new footage. Cloud-stored recordings remain accessible for about 30 days before deletion. Download important videos before your cancellation date if you need to keep them permanently.

Can I cancel Poly Cam Pro mid-month and get a refund?

Refunds depend on your plan type and Poly's current policy. Month-to-month plans typically do not refund unused time, but annual plans sometimes do. Check the cancellation page for your account — it will show whether a refund applies before you confirm cancellation.

What if I cancel and then want to resubscribe?

You can resubscribe at any time by logging into your Poly account and selecting a plan. Your cameras and account history remain in the system, so setup is faster than a new account. Resubscribing does not restore deleted cloud footage, but local recordings on your cameras are unaffected.

Do I need to uninstall the Poly app to cancel my subscription?

No. Canceling your subscription and uninstalling the app are separate actions. You can cancel the subscription while keeping the app installed, or uninstall the app while keeping the subscription active. Uninstalling the app does not cancel your subscription or stop charges.

How do I cancel if I forgot my Poly password?

Use the "Forgot Password" link on the Poly login page to reset your password via email. Once you regain access to your account, proceed with cancellation through your subscription settings. If you cannot access the email address on file, contact Poly support with proof of identity to verify your account.