Cancel by phone, in person, or by certified mail — Planet Fitness does not allow online cancellation
Planet Fitness requires you to cancel in one of three ways: call your home club directly, visit in person, or send a certified letter. You cannot cancel through the app or website. The method you choose affects how quickly the cancellation takes effect and what proof you have that you requested it.
Most cancellations take effect on your next billing date, not immediately. If you cancel on the 15th and your billing date is the 20th, you will be charged again on the 20th unless you cancel before that date. Planet Fitness does not prorate refunds for partial months, so timing matters.
Key Takeaways
- Call your home club's front desk during business hours — this is the fastest method and gives you a confirmation number on the spot.
- Visit your club in person with a photo ID and ask for written confirmation of your cancellation request.
- Send a certified letter to your club address if you want a paper trail; keep the receipt and tracking number.
- Cancellations take effect on your next billing date, so cancel before that date to avoid an extra charge.
- Planet Fitness charges a cancellation fee if you signed a contract with a promotional rate; month-to-month memberships have no fee.
Calling your home club to cancel over the phone
Call the Planet Fitness location where you signed up — this is your "home club" and the one that processes your account. Find the phone number on your membership card or on the Planet Fitness website by searching for your club. Call during business hours, usually 8 a.m. to 10 p.m., though hours vary by location.
Tell the staff member you want to cancel your membership. They will ask for your membership number (on your card or in your account) and may ask why you are canceling. You do not have to explain, but some staff will offer to pause your membership or reduce your rate if you mention cost. Ask for a confirmation number and write it down. Request that they email or text you a cancellation confirmation — this creates a record.
Cancellation by phone is the fastest method because it happens immediately in their system. However, you have no physical proof unless the club sends you written confirmation. If a charge appears after you cancel, you will need that confirmation number to dispute it.
Canceling in person at your home club
Visit the front desk during business hours with a photo ID. Tell staff you want to cancel your membership. Bring your membership card if you have it, though it is not required. The staff will process the cancellation in their system and should print or write you a receipt showing the cancellation date and confirmation number.
Ask for written confirmation even if they offer to email it later. A printed receipt in your hand is the strongest proof that you canceled on a specific date. Take a photo of the receipt with your phone before you leave, in case the paper fades or gets lost.
In-person cancellation is useful if you want immediate proof and do not trust a phone call to be documented. It also gives you a chance to ask about pausing your membership or negotiating a lower rate face-to-face, though staff cannot always override pricing.
Sending a certified letter if you want a paper trail
Write a letter to your home club's address stating your name, membership number, and that you request cancellation effective immediately or on a specific date. Keep the letter brief and factual. Address it to the club's general manager or membership department.
Send it via certified mail with return receipt requested. This creates a tracking record showing when the club received your letter. Keep the certified mail receipt and tracking number. The cancellation will take effect on the date you specify in the letter, or on your next billing date if you do not specify one.
This method is slowest — mail takes several days to arrive and the club may take additional days to process it. Use certified mail if you have already tried calling or visiting and the charges continued, or if you want the strongest possible documentation for a dispute.
Understanding cancellation fees and contract terms
Planet Fitness charges a cancellation fee only if you signed a contract with a promotional rate (such as "$1 down, $10 a month for 12 months"). The fee is typically $58 to $59, though it varies by location and promotion. Month-to-month memberships with no contract have no cancellation fee.
Check your membership agreement or your account on the Planet Fitness app to see whether you have a contract. If you do, the cancellation fee will appear on your final bill. You cannot avoid this fee by canceling in person or by mail instead of phone — the fee is tied to your membership type, not your cancellation method.
If you are within the contract period and want to avoid the fee, ask the staff whether you can pause your membership instead. A pause typically lasts 1 to 3 months and does not charge you, though it does not cancel your contract either. This option is worth asking about if you think you might return.
What happens after you cancel
Your membership ends on your next billing date unless you cancel before that date. If your billing date is the 20th and you cancel on the 18th, your membership ends on the 20th and you will not be charged again. If you cancel on the 21st, you will be charged on the 20th and your membership ends on the next billing cycle.
Your key fob or membership card will stop working within 24 to 48 hours of the cancellation taking effect. You can still use the gym until your billing date passes. After that, you will not be able to enter the club.
If a charge appears after your cancellation date, contact your bank or credit card company to dispute it. Provide your confirmation number from the cancellation. Planet Fitness should reverse the charge, but if they do not, the dispute process protects you.
If you cannot reach your home club or the cancellation does not go through
If your club does not answer the phone or you cannot visit, send a certified letter. This creates a record that you attempted to cancel on a specific date, which is useful if charges continue after you send it.
If you are charged after canceling and the club claims they never received your request, provide your confirmation number (from a phone call), your receipt (from an in-person visit), or your certified mail tracking number (from a letter). These documents prove you canceled and give you grounds to dispute the charge with your bank.
Some Planet Fitness locations are slower to process cancellations than others. If you cancel and are charged again, call the club immediately and ask them to confirm the cancellation in their system. Do not wait for multiple charges to appear.
Frequently Asked Questions
Can I cancel Planet Fitness online or through the app?
No. Planet Fitness does not offer online or app-based cancellation. You must call your home club, visit in person, or send a certified letter. This policy applies to all members regardless of membership type.
Will I get a refund if I cancel mid-month?
No. Planet Fitness does not prorate or refund unused portions of your monthly fee. If you cancel on the 15th and your billing date is the 20th, you will be charged on the 20th. Cancel before your billing date to avoid the final charge.
What if I have a promotional contract and want to cancel early?
You will owe a cancellation fee, typically $58 to $59, which appears on your final bill. The fee is non-negotiable and applies regardless of how you cancel. Ask the staff whether pausing your membership is an option instead.
How long does it take for my membership to actually end after I cancel?
Cancellation takes effect on your next billing date. If you cancel on the 10th and your billing date is the 25th, your membership ends on the 25th. Your key fob stops working within 24 to 48 hours after that date.
What should I do if Planet Fitness charges me after I canceled?
Contact your bank or credit card company and dispute the charge. Provide your cancellation confirmation number, receipt, or certified mail tracking number as proof. Planet Fitness should reverse the charge, but the dispute process protects you if they do not.