You can cancel Planet Fitness in person, by phone, or by mail, but the method that works depends on your membership type and contract terms

Planet Fitness memberships fall into two categories: month-to-month and annual contracts. Month-to-month members can usually cancel with 14 days' notice. Annual contract members face an early termination fee — typically $58 to $200 depending on how much of the contract remains — unless they cancel during a specific window or meet certain conditions. The fastest route is to visit your home club in person with a photo ID, but phone and certified mail also work if you document the request properly.

Before you cancel, check your membership agreement or your Planet Fitness account online to see which type you hold. The terms are not the same across all clubs, and some locations have different policies. Knowing your contract type and remaining balance will prevent disputes later.

Key Takeaways

  • Month-to-month members must give 14 days' written notice to cancel, while annual contract members face an early termination fee unless they cancel during the contract window or meet hardship exceptions.
  • Cancellation in person at your home club is the fastest method and creates an immediate paper trail, but phone and certified mail are valid alternatives.
  • You must provide a photo ID and sign a cancellation form in person, or include your membership number and account details in writing if cancelling by phone or mail.
  • Planet Fitness will not process cancellations by email or through their website, so verbal requests or online messages do not count as official notice.
  • Keep a copy of your cancellation confirmation or receipt, and verify the cancellation appears on your account within one billing cycle.

Cancelling in person at your home club

Visit the front desk during business hours with a valid photo ID. Tell the staff member you want to cancel your membership. They will hand you a cancellation form to sign — this is the document that officially ends your account. Do not skip signing it; a verbal request alone does not count as cancellation.

Ask for a copy of the signed form or a receipt showing the cancellation date. Take a photo of it with your phone if they do not print one. This receipt is your proof of cancellation and protects you if charges continue after the cancellation date. The cancellation typically takes effect on the date you sign the form, though some clubs apply it at the end of your current billing cycle.

If you cannot visit your home club — because you have moved, the club is closed, or you no longer live near it — you can cancel by phone or mail instead. However, in-person cancellation is the strongest evidence that you made the request, so use it if you can.

Cancelling by phone

Call your home club directly during business hours. Ask to speak with a manager or membership representative. Have your membership number and account details ready. Tell them you want to cancel and ask them to process the cancellation over the phone.

Some clubs will process phone cancellations; others will tell you that you must come in person or send a written request. If they refuse to cancel by phone, ask them to note in your account that you called to request cancellation, and get the name and date of the person you spoke with. Then follow up with a certified letter (see the mail section below) so you have a paper trail.

After the call, send a follow-up email to the club with the date, time, and name of the person you spoke with, confirming what you discussed. This creates a record in case there is a dispute later. Do not rely on the phone call alone — Planet Fitness customer service disputes are common, and written documentation protects you.

Cancelling by certified mail

Write a letter to your home club that includes your full name, membership number, account email address, and the date you want the cancellation to take effect. State clearly: "I request to cancel my Planet Fitness membership effective [date]." Include a copy of your membership card or account statement if you have one. Do not send the original card.

Send the letter via certified mail with return receipt requested. This creates proof that Planet Fitness received your cancellation request and on what date. Keep the receipt and the return receipt in a safe place. The cancellation typically takes effect on the date you specify in the letter, or at the end of your current billing cycle if that date has already passed.

Address the letter to your home club, not to Planet Fitness corporate. You can find the club's mailing address on your membership agreement or by calling the club directly. Sending it to corporate headquarters will delay processing because they will have to forward it to your local club.

Understanding early termination fees and contract windows

Annual contract members are charged an early termination fee if they cancel before the contract ends, unless they cancel during a specific window — usually 14 days before the contract renewal date — or meet a hardship exception. The fee is typically $58 to $200, but it varies by club and how much time remains on your contract.

Check your membership agreement to find your contract end date and the cancellation window. Some clubs allow cancellation without penalty if you move more than a certain distance away (often 25 miles), lose your job, or experience a medical condition that prevents gym use. You will need to provide documentation — a lease showing your new address, a termination letter from your employer, or a doctor's note — to use these exceptions.

If you are within the cancellation window or meet a hardship exception, tell the staff member or include it in your written request. Provide the supporting documents at the time of cancellation. Without documentation, the early termination fee will apply.

What happens after you cancel

Planet Fitness will stop charging your payment method on your next billing date. However, you may still have access to the gym for the remainder of the billing period you have already paid for. Check your account online or call the club to confirm the exact date your access ends.

Verify that the cancellation appears on your account within one billing cycle. Log into your Planet Fitness account online or call the club to check. If charges continue after your cancellation date, contact the club immediately and provide your cancellation receipt or certified mail receipt. If the club does not reverse the charges, you can dispute the transaction with your bank or credit card company.

Keep your cancellation receipt or certified mail receipt for at least one year. If Planet Fitness attempts to collect on the account later, you will need proof that you cancelled.

Frequently Asked Questions

Can I cancel my Planet Fitness membership online or by email?

No. Planet Fitness does not process cancellations through their website or by email. You must cancel in person, by phone, or by certified mail. Emails and online messages do not create an official cancellation record, so do not rely on them.

What if I have already been charged after I cancelled?

Contact your home club with your cancellation receipt and ask them to reverse the charge. If they refuse, dispute the charge with your bank or credit card company within 60 days. Provide your cancellation documentation as evidence that you requested to cancel before the charge was applied.

Do I have to pay the early termination fee if I move out of state?

Only if your membership agreement includes a relocation exception. Most do allow cancellation without penalty if you move more than 25 miles away, but you must provide proof — a lease, utility bill, or change of address form showing your new location. Check your agreement or ask the club what distance threshold applies.

How long does it take for Planet Fitness to process a cancellation?

In-person cancellations usually take effect immediately or at the end of your current billing cycle. Phone and mail cancellations may take 5 to 10 business days to process. Charges should stop on your next billing date after the cancellation is processed. If you are charged after that date, contact the club with your cancellation proof.

What if my home club is closed or I cannot visit in person?

Use certified mail or phone cancellation instead. Certified mail is the strongest alternative because it creates a dated record of your request. Call the club to get the correct mailing address, and send the letter with return receipt requested so you have proof of delivery.