Cancel Netflix through your account settings

Log into Netflix on a web browser, go to your account menu (top right corner), and select Account. Scroll down to the Membership and Billing section and click Cancel Membership. Netflix will show you a cancellation date — your service continues until that date, and you won't be charged again. You can also cancel through the Netflix app on most devices by going to More or Settings, then Account, then Cancel Membership.

If you signed up through a third-party service like Apple, Google Play, or Amazon Prime Video, you must cancel through that service instead, not through Netflix directly. Netflix's cancellation page will tell you which service you used to sign up. Canceling through the wrong place won't work — your subscription will keep renewing.

Netflix does not require you to call or email to cancel. If you see a message asking you to contact customer service, you can ignore it and proceed with the online cancellation. The process takes less than two minutes.

Key Takeaways

  • Cancel through your Netflix account settings on a web browser or app by finding Membership and Billing and clicking Cancel Membership.
  • If you signed up through Apple, Google Play, Amazon Prime Video, or another third-party service, you must cancel through that service, not through Netflix.
  • Your service continues until your next billing date — you won't lose access immediately after canceling.
  • Netflix will not charge you again after you cancel, even if you don't complete a survey or speak to a representative.

What happens to your account after you cancel

Once you cancel, Netflix stops charging you on your next billing date. You can continue watching until midnight on that date. After that, you lose access to your account unless you resubscribe.

Netflix saves your profile, watch history, and saved shows for 10 months after cancellation. If you resubscribe within that window, your account will look the same as when you left. After 10 months, Netflix deletes your data.

Canceling a subscription you pay for through a third-party service

If you signed up for Netflix through Apple (iTunes or App Store), go to your Apple ID settings, select Subscriptions, find Netflix, and tap Cancel Subscription. On a Mac, open System Preferences, click your Apple ID, go to Subscriptions, and cancel from there.

If you signed up through Google Play, open the Google Play app on an Android device, tap your profile icon, go to Payments and subscriptions, select Subscriptions, find Netflix, and tap Cancel subscription. You can also manage it through your Google Play web account.

If you signed up through Amazon Prime Video, log into your Amazon account, go to Your Account, select Prime Video Settings, find Manage Your Prime Video Membership, and cancel from there. If Netflix is bundled with your Prime membership, you cancel only the Netflix add-on, not your entire Prime subscription.

For other services like Roku, PlayStation, or Hulu, the cancellation process varies. Check the service's help page or your account settings for Netflix subscription management.

If you can't find the cancel button

Netflix sometimes hides the cancellation option behind a survey or retention offer. If you see a page asking why you're leaving or offering a discount, scroll down — the Cancel Membership button is usually at the bottom. You don't have to answer the survey or accept the offer to proceed.

If the cancel button doesn't appear, try a different web browser or clear your browser's cache and cookies, then log back in. If you're using the Netflix app, try canceling through the web browser instead.

If you genuinely cannot find the option after trying these steps, Netflix customer service can cancel for you. Contact them through the Help Center on Netflix.com and select Contact Us. Response time is usually one to two business days.

Pausing your subscription instead of canceling

Netflix offers a pause option that stops charges without deleting your account. Go to Account > Membership and Billing and look for Pause Membership (this option appears only in certain regions and account types). You can pause for up to 10 months, and your profile and watch history stay intact.

Pausing is useful if you want to stop paying temporarily but plan to return. When you're ready, you can resume your subscription from the same pause screen. If your region doesn't offer pause, cancellation is your only option.

Avoiding accidental resubscription

After you cancel, Netflix may send you promotional emails offering discounts to return. These emails are not subscription renewals — they're marketing. You won't be charged unless you click the link and actively resubscribe.

If you signed up through a third-party service and want to make sure you're not charged, verify the cancellation in that service's subscription settings a few days later. Sometimes there's a delay between when you cancel and when the service processes it.

Frequently Asked Questions

Will I lose my shows and watch history if I cancel?

No, Netflix saves your profile, watch history, and saved shows for 10 months after cancellation. If you resubscribe within that time, everything will be there. After 10 months, Netflix deletes your data permanently.

Can I cancel mid-month and get a refund?

No, Netflix does not issue refunds for partial months. You can cancel anytime, but you keep access until your next billing date. There's no advantage to canceling early in the month versus late.

What if I signed up through my phone and can't remember which service?

Log into Netflix on a web browser and go to Account > Membership and Billing. It will show your payment method and tell you if you're subscribed through Apple, Google Play, or another service. Cancel through that service, not through Netflix directly.

Do I have to answer Netflix's survey before canceling?

No, the survey is optional. Scroll past it to find the Cancel Membership button. You don't need to provide feedback or accept a discount offer to complete the cancellation.

How long does it take for Netflix to stop charging me?

Netflix stops charging you after your current billing cycle ends. You'll see the cancellation date when you cancel — that's the last day you have access. No charges occur after that date.