Cancel Prime through Your Amazon Account Settings

Log into your Amazon account, go to Account & Lists in the top right, and select Your Account. From there, click Memberships and subscriptions, then Prime membership. You'll see a button labeled End membership or Cancel membership — click it and follow the prompts to confirm. Amazon will ask why you're leaving, but you don't have to answer; you can skip that step and proceed to cancellation.

The cancellation takes effect immediately. If you paid for an annual membership and cancel before the year is up, Amazon will refund the unused portion to your original payment method within a few days. If you're on a monthly plan, your membership ends on your next billing date — you keep access until then, but won't be charged again.

If you can't find the membership section or the button isn't showing, try accessing it through the Amazon app instead. Open the app, tap the menu icon (three horizontal lines), scroll to Account, then look for Memberships and subscriptions.

Key Takeaways

  • Cancel Prime by going to Account & Lists > Your Account > Memberships and subscriptions > Prime membership > End membership.
  • Annual members receive a refund for the unused portion of their membership within a few days of cancellation.
  • Monthly members keep access until their next billing date but won't be charged again after cancellation.
  • You can cancel through the Amazon website or mobile app — both methods work the same way.
  • Amazon may offer you a discount to stay, but you can decline and proceed with cancellation.

What Happens to Your Prime Benefits After Cancellation

Once you cancel, you lose access to free two-day (or faster) shipping, Prime Video, Prime Music, Prime Reading, and any other Prime perks immediately. Any active Prime Video subscriptions bundled with Prime — like HBO Max or Paramount+ add-ons — will also stop working unless you pay for them separately.

If you have an active Prime Video membership that you added separately (not as part of Prime), that will continue as long as you keep paying for it. Check your memberships and subscriptions page to see which services are tied to Prime and which are standalone.

Pausing Prime Instead of Canceling

If you're not sure whether you want to cancel permanently, Amazon offers a pause option. When you go to end your membership, you may see an option to pause Prime for three months instead. During the pause, you won't be charged, but you can reactivate without losing any settings or preferences.

This is useful if you're canceling because you're not using Prime right now but think you might want it back later. After three months, you'll need to manually reactivate it or it will stay paused.

Canceling Prime if You Share an Account

If your Prime membership is shared with family members through Amazon Household, canceling will end Prime for everyone on that account. Before you cancel, let other household members know — they'll lose free shipping and video access too.

If only one person in the household wants to cancel, that's not possible through the standard cancellation process. The account owner would need to remove that person from the Household group instead, which keeps Prime active for everyone else. Go to Account & Lists > Your Account > Household profile to manage who has access.

If You Can't Cancel Online

In rare cases, the cancellation button doesn't appear or the website has a technical issue. You can contact Amazon customer service by phone, chat, or email to cancel manually. Go to the Amazon Help page, select Contact Us, and choose your preferred contact method. Have your account email and the last four digits of your payment method ready.

Phone support is usually the fastest route if you're having trouble with the website. Amazon's customer service number is available on the Contact Us page and varies by country.

Reactivating Prime After Cancellation

If you change your mind, you can restart your Prime membership at any time by going back to Account & Lists > Your Account > Memberships and subscriptions and selecting Start your Prime membership. You'll be charged the current membership price — either monthly or annual — depending on which plan you choose.

Amazon sometimes offers discounted rates to returning members, especially if you canceled recently. Check the membership page to see if a promotional rate is available before you commit.

Frequently Asked Questions

Will I get a refund if I cancel Prime mid-year?

Yes, if you paid for an annual membership, Amazon refunds the unused portion to your original payment method. The refund typically appears within a few days. Monthly members aren't refunded because they're charged only for the current month.

Can I cancel Prime without losing Prime Video?

Not if Prime Video is bundled with your Prime membership. However, if you added Prime Video as a separate subscription, you can keep paying for it after you cancel Prime. Check your memberships page to see which services are standalone.

What happens to my Prime Video watchlist after I cancel?

Your watchlist and viewing history stay saved to your account. If you reactivate Prime later, everything will still be there. You just won't be able to watch Prime Video content while your membership is canceled.

Do I lose my Amazon account if I cancel Prime?

No. Canceling Prime only removes the membership benefit. Your Amazon account, purchase history, and saved addresses all stay active. You can still shop on Amazon, but you won't get free Prime shipping.

Can I cancel Prime on the same day I signed up?

Yes. There's no waiting period. If you signed up for a free trial or a paid membership and want to cancel immediately, you can do so through your account settings right away.