How to cancel Planet Fitness

You can cancel your Planet Fitness membership in person at your home club, by mail, or by phone — but the method matters because Planet Fitness requires written notice and will not process cancellations over email or through their app. The fastest route is to visit your home club in person with a photo ID and ask for cancellation; staff will hand you a form to sign, and the cancellation takes effect on your next billing date. If you cannot visit in person, you can mail a written cancellation request to your club's address or call the club directly and ask them to mail you a cancellation form, which you then sign and return.

Your membership will not end immediately — it will end on your next scheduled billing date, which is usually 7 to 10 days after Planet Fitness receives your cancellation notice. If you have a contract membership (often cheaper than month-to-month), you may owe an early termination fee unless you are within a cancellation window or meet specific conditions like moving more than 30 miles away. Month-to-month memberships have no early termination fee, but you still must provide written notice before your billing date to avoid being charged for another month.

Key Takeaways

  • Planet Fitness requires written cancellation notice — phone calls, emails, and app requests do not count as official cancellation.
  • The fastest method is to cancel in person at your home club with a photo ID; staff will give you a form to sign on the spot.
  • Your membership ends on your next billing date, usually 7 to 10 days after the club receives your written notice.
  • Contract memberships may include an early termination fee unless you are moving more than 30 miles away or within a cancellation window.
  • If you cancel by mail, keep a copy of your cancellation letter and send it certified mail so you have proof of delivery.

Cancelling in person at your club

Walk into your home club during business hours with a valid photo ID. Tell a staff member you want to cancel your membership. They will hand you a cancellation form — usually a single page — and you will sign it in front of them. The staff member will note the date and your membership will end on your next billing date.

This is the method Planet Fitness prefers because it creates an immediate paper trail. You will have a signed copy for your records, and the club has a signed copy. There is no room for the club to claim they never received notice. If you are uncomfortable cancelling face-to-face or your club is far away, mail is your next best option.

Cancelling by mail

Write a letter to your home club that includes your full name, membership number (on your membership card or billing statement), the date you want the cancellation to take effect, and a clear statement that you are cancelling your membership. Keep the letter brief and factual. Address it to the club's general manager or membership department — you can find the mailing address on your billing statement or by calling the club.

Send the letter by certified mail with return receipt requested. This creates proof that the club received your cancellation notice, which protects you if there is a billing dispute later. Keep a copy of the letter and the certified mail receipt. Planet Fitness will process the cancellation once they receive it, and your membership will end on your next billing date.

Cancelling by phone

Call your home club directly during business hours and ask to speak with a manager about cancelling your membership. Explain that you want to cancel and ask the manager to mail you a cancellation form. Do not rely on the manager to process the cancellation over the phone — Planet Fitness policy requires a signed form. The manager should mail the form to you within a few business days.

Once you receive the form, sign it and mail it back to the club using certified mail. This method takes longer than in-person cancellation because of the back-and-forth by mail, but it works if you cannot visit the club. Write down the manager's name and the date you called, in case you need to reference the conversation later.

Understanding contract memberships and early termination fees

Planet Fitness offers two types of memberships: month-to-month and contract. Month-to-month memberships have no commitment and no early termination fee — you can cancel anytime and will not owe anything beyond your current billing cycle. Contract memberships are usually cheaper per month but lock you in for a set period, often 12 or 24 months, and charge an early termination fee if you cancel before the contract ends.

The early termination fee varies by location and contract length but is typically $58 to $200. You can avoid the fee if you cancel during a designated cancellation window (usually a 14-day period each year), if you move more than 30 miles away from your home club, or if you can no longer use the club due to a medical condition with documentation. Check your membership agreement or call your club to find out which type you have and when your contract ends.

What to do if you are charged after cancellation

If Planet Fitness charges you after your cancellation should have taken effect, contact your club immediately with your cancellation form or certified mail receipt as proof. Ask the manager to reverse the charge and confirm in writing that your cancellation was processed. If the club does not respond or refuses to reverse the charge, contact your bank or credit card company and dispute the charge as unauthorized.

When you dispute the charge, provide your bank with a copy of your cancellation notice and any correspondence with the club. Most banks will reverse the charge within 30 to 60 days if you have proof that you cancelled. Keep all documentation — your membership agreement, cancellation form, billing statements, and any emails or letters from the club — in case you need to escalate the dispute.

Frequently Asked Questions

Can I cancel my Planet Fitness membership online or through the app?

No. Planet Fitness does not allow cancellations through their website or mobile app. You must cancel in person, by mail, or by phone with a follow-up mailed form. The company requires a signed cancellation form to process the request.

What happens if I stop paying my Planet Fitness bill?

If you stop paying, Planet Fitness will continue to attempt to charge your card and may send your account to a collection agency. This will damage your credit. Cancelling in writing is the only way to stop the charges legally. Do not assume that ignoring the bill will end the membership.

Can I cancel if I am still in a contract?

You can cancel, but you may owe an early termination fee unless you meet an exception. Exceptions include moving more than 30 miles away, a medical condition that prevents you from using the club, or cancelling during your annual cancellation window. Check your membership agreement or ask your club which exceptions apply to your contract.

How long does it take for my cancellation to go through?

Your membership ends on your next scheduled billing date, which is usually 7 to 10 days after the club receives your written cancellation notice. If you cancel in person, it takes effect on your next billing date. If you cancel by mail, add 3 to 7 business days for delivery and processing.

Do I need to return my membership card?

Planet Fitness does not require you to return your card, but you should destroy it or cut it up so it cannot be used. Once your cancellation is processed, the card will no longer work at any Planet Fitness location.