Cancel Netflix through your account settings on any device
Log into Netflix on a phone, tablet, or computer, go to your account settings, and select the option to cancel your membership. Netflix will show you a confirmation screen with your final billing date and what happens to your access. You can cancel immediately or at the end of your current billing cycle — Netflix lets you choose. The entire process takes about two minutes.
If you subscribed through Netflix directly (not through Apple, Google Play, Amazon Prime Video, or another third-party service), this is the only way you need to cancel. Netflix will stop charging your payment method on your next billing date, and your access ends at midnight on that date.
Key Takeaways
- You cancel Netflix through your account settings, not by calling or emailing — there is no phone support for cancellations.
- Netflix shows you your final billing date before you confirm, so you know exactly when charges stop.
- If you subscribed through Apple, Google Play, Amazon Prime Video, or another platform, you must cancel through that service instead, not through Netflix.
- After you cancel, you keep access until the end of your billing cycle, then your account locks and you cannot log in.
- Restarting your membership later uses the same account and profile history — you do not lose your watch list or recommendations.
Where to find the cancel option in your account settings
On a phone or tablet, open the Netflix app, tap your profile icon in the bottom right corner, then tap Account. Scroll down to Membership & Billing and tap Cancel Membership. On a computer, go to netflix.com, click your profile icon in the top right, select Account, then find Membership & Billing on the left side and click Cancel Membership.
Netflix will ask you why you are canceling — this is optional feedback, not a requirement to proceed. You can skip it or answer it; either way, you move forward to the confirmation screen.
Immediate cancellation versus end-of-cycle cancellation
Netflix offers two options: cancel now and lose access immediately, or cancel at the end of your current billing cycle and keep watching until then. Most people choose to keep access through the end of their cycle. If you cancel now, Netflix does not refund the unused portion of your current month or plan — you lose that money.
If your billing date is in three days and you choose to cancel at the end of your cycle, you will keep full access for those three days, then your account locks. You will not be charged again. If you cancel now instead, your access ends within minutes, and you still will not be charged again.
If you subscribed through a third-party service
Netflix subscriptions sold through Apple App Store, Google Play Store, Amazon Prime Video, Roku, or other platforms are billed and managed by those services, not by Netflix. Canceling through Netflix's website or app will not stop the charges — you must cancel through the service you subscribed with.
For Apple: open Settings, tap your name, select Subscriptions, find Netflix, and tap Cancel Subscription. For Google Play: open the Play Store app, tap your profile icon, go to Manage subscriptions, select Netflix, and tap Cancel subscription. For Amazon Prime Video: go to your account, select Memberships and Subscriptions, find Netflix, and click Cancel. Each service has its own process, but all are found in your account or subscription settings.
What happens to your account after cancellation
On your final billing date, Netflix stops charging your payment method. Your account remains locked — you cannot log in or watch anything. Your profile, watch history, and saved shows stay on Netflix's servers for about 10 months. If you restart your membership within that window, you get your account back exactly as it was, with all your lists and recommendations intact.
After 10 months of inactivity, Netflix may delete your account data, though this varies by region. If you think you might return, restarting within a few months is the safest way to preserve everything.
Stopping Netflix charges before your next billing date
If you want to stop charges immediately but keep access until your current cycle ends, cancel at the end of your cycle (the option Netflix shows you first). This is the most common choice because you do not lose money and you keep watching.
If you have already been charged for a month you do not want, Netflix does not refund partial months. Contact Netflix support through the Help Center on your account page to explain your situation — they occasionally make exceptions for billing errors or accidental charges, but refunds are not may provide. Support is available through chat or email, not phone.
Restarting your Netflix membership later
You can restart your membership at any time by logging back into your account or signing up again with the same email address. Netflix will recognize your old account and restore your profiles, watch history, and saved content. You choose a new plan and payment method, and billing starts immediately.
If you restart within a few months, you may see a promotional offer for a discounted first month. These offers vary by region and change frequently, so there is no way to predict what you will see when you return.
Frequently Asked Questions
Can I pause my Netflix subscription instead of canceling?
Netflix does not offer a pause feature. You either keep your membership active and pay each month, or you cancel and lose access at the end of your cycle. Some regions have tested a pause option, but it is not widely available. If you want to stop paying temporarily, canceling and restarting later is your only option.
Will I lose my watch list and recommendations if I cancel?
No. Your profile, watch history, and saved shows stay with your account for about 10 months after you cancel. If you restart your membership within that time, everything is still there. After 10 months of no activity, Netflix may delete your data.
What if I cancel but Netflix keeps charging me?
Check whether you subscribed directly through Netflix or through a third-party service like Apple or Amazon. If you subscribed through a third party and canceled only through Netflix, the third party is still charging you — you must cancel there instead. If you canceled through the correct service and charges continue, contact Netflix support through the Help Center to report the error.
Can I cancel Netflix by phone or email?
Netflix does not offer phone support for cancellations. You must cancel through your account settings online or in the app. If you cannot access your account, contact Netflix support through the Help Center to regain access, then cancel yourself.
Do I get a refund if I cancel mid-month?
No. Netflix does not refund unused portions of your current billing cycle. If you have already been charged and want to cancel, you keep access until your next billing date, then your account locks. If you believe you were charged in error, contact Netflix support to explain the situation.