Cancel Amazon Prime through your account settings
You cancel Amazon Prime by going into your Amazon account, finding the Prime membership section, and selecting the option to end your membership. Amazon does not make you call or chat — the whole process happens online in your account settings. You can do it on a computer or through the Amazon mobile app.
The steps are: sign into your Amazon account, go to "Account & Lists," select "Your Account," then find "Prime membership" or "Memberships & subscriptions." From there, you will see a button or link to manage or cancel your membership. Click it, and Amazon will show you the cancellation options and ask you to confirm.
If you have a monthly Prime membership, cancellation takes effect immediately and you lose access right away. If you have an annual membership, you can cancel anytime, but you will keep access until your renewal date — Amazon will not refund the unused portion of the year.
Key Takeaways
- You cancel Prime through your Amazon account settings under "Memberships & subscriptions," not by calling Amazon.
- Monthly memberships end immediately upon cancellation; annual memberships end on your next renewal date.
- Amazon does not refund unused time on an annual membership if you cancel before the year is up.
- You can cancel and restart Prime as many times as you want — there is no penalty for canceling.
- If you use Prime Video, Music, or Photos separately, canceling Prime does not cancel those services unless you subscribed to them only as part of Prime.
What happens to your Prime benefits when you cancel
Once your cancellation takes effect, you lose access to free two-day (or faster) shipping, Prime Video, Prime Music, Prime Reading, and any other benefit that came with your membership. If you had a trial membership, your access ends immediately. If you had a paid membership, your access ends either right away (monthly) or on your renewal date (annual).
Any orders you placed before cancellation will still arrive and be covered by your Prime shipping. You do not lose orders in progress. You also keep your Amazon account itself — you just lose the Prime perks.
Canceling a Prime trial membership
Trial memberships work the same way as paid ones: you cancel through your account settings. The difference is timing. A trial membership is free for a set period (usually 30 days), and if you cancel during the trial, your access ends immediately. If you do not cancel before the trial ends, Amazon will charge you for a paid membership starting on day one after the trial.
Amazon sends email reminders a few days before your trial ends, but the reminder is easy to miss. If you do not want to be charged, cancel before the trial period ends. You can restart a trial later, though Amazon limits how often you can use trials on the same account.
Canceling a Prime membership linked to a family account
If someone else on your household pays for Prime and you are added as a family member, you cannot cancel the whole membership — only the person who pays can do that. What you can do is remove yourself from the family account. Go to your account settings, find the family library or household section, and select the option to leave.
If you are the one paying for Prime and want to remove a family member, go to your account settings, find the family or household section, and remove them from there. They will lose Prime access immediately, but the membership itself stays active for you.
What to do if you cannot find the cancel button
The location of the cancel button varies slightly depending on whether you are using a computer, phone, or tablet, and whether your account is linked to Amazon Prime Video separately. If you cannot find it in "Memberships & subscriptions," try searching your account settings for the word "Prime" or "membership."
If you signed up for Prime through a third-party service — like through your phone carrier, a streaming bundle, or a business account — you may need to cancel through that service instead of through Amazon directly. Check your confirmation email or the service you signed up through to see where to cancel.
If you still cannot locate the option, you can contact Amazon customer service through the chat or phone option in your account. They can walk you through the cancellation or cancel it for you over the phone.
Restarting Prime after you cancel
You can restart your Prime membership anytime after you cancel. Go back to your account settings and select the option to restart or renew your membership. Amazon will charge you according to your plan — monthly or annual — starting from the date you restart.
Some people cancel and restart Prime strategically to take advantage of promotional offers or trials. Amazon occasionally offers discounted rates or extended trials to people who have canceled recently, though these offers are not may provide and vary by account.
Frequently Asked Questions
Will Amazon refund me if I cancel a yearly membership early?
No. Amazon does not refund the unused portion of an annual membership if you cancel before the year is up. You keep access until your renewal date, but you will not get money back. Monthly memberships also do not refund unused time if you cancel mid-month.
Can I cancel Prime without losing my Amazon account?
Yes. Canceling Prime only removes the membership perks. Your Amazon account, your order history, your saved addresses, and everything else stays. You can still shop on Amazon after you cancel Prime — you just pay regular shipping on orders.
What if I cancel Prime but still want Prime Video?
If you subscribed to Prime Video as a standalone service (separate from Prime), it will keep running after you cancel Prime. If you only have Prime Video because you pay for Prime, you will lose access to it when Prime ends. You can then subscribe to Prime Video alone if you want to keep it.
How long does it take for Prime to actually cancel after I click the button?
For monthly memberships, cancellation is immediate — you lose access as soon as you confirm. For annual memberships, you keep access until your renewal date, which Amazon will show you on the cancellation screen. You will receive a confirmation email within a few minutes.
Can I cancel Prime on my phone?
Yes. Open the Amazon app, go to the menu, select "Account," then "Prime membership" or "Memberships & subscriptions," and follow the same steps as on a computer. The layout is slightly different but the process is the same.