What Information.com is and why you might cancel

Information.com is a people-search website that collects and displays public records — names, addresses, phone numbers, and sometimes property or court records. The site offers both free and paid search results. If you have an account there, cancelling it removes your login credentials and stops any recurring charges, though it does not remove your personal information from their database (that requires a separate removal request).

People cancel for different reasons: they signed up for a paid tier and no longer use it, they want to stop recurring charges, or they prefer not to have an active account on the platform. The cancellation process itself is straightforward, but you should know what happens to your data and what steps to take if you also want your information removed from their search results.

Key Takeaways

  • Cancelling your Information.com account stops login access and halts any monthly charges, but does not remove your personal information from their database.
  • You can cancel through your account settings online, or contact their support team by email or phone if you cannot access your account.
  • If you paid for a subscription, cancellation takes effect immediately, though refunds depend on their refund policy and how recently you were charged.
  • To remove your information from Information.com search results, you must submit a separate removal request through their opt-out form.

How to cancel through your account settings

Log into your Information.com account using your email and password. Once you are signed in, look for account settings, profile settings, or a similar menu — this is usually found in the top right corner of the page or in a dropdown menu under your name or username.

Within settings, search for options related to subscriptions, billing, or account management. Information.com typically displays your current subscription status and any active charges. Look for a button or link that says "Cancel subscription," "Cancel account," or "Manage subscription." Click it and follow the prompts to confirm cancellation. The site may ask why you are cancelling or offer you a discount to stay; you can skip these and proceed with cancellation.

After you confirm, you should receive an email confirmation that your account has been cancelled. Keep this email for your records. Your login access will be removed, and if you had a paid subscription, charges should stop on your next billing cycle or immediately, depending on their policy.

Cancelling if you cannot access your account

If you forgot your password, lost access to your email, or cannot log in for another reason, you can still cancel by contacting Information.com support directly. Look for a "Contact Us" or "Help" page on their website to find their email address or phone number.

When you reach out, provide your full name, the email address associated with your account, and any subscription details you remember (such as the last four digits of the card you used). Explain that you want to cancel your account and stop any recurring charges. Support staff can verify your identity and process the cancellation on your behalf. Response times vary, but email support typically replies within one to three business days.

What happens to charges after you cancel

If you had a paid subscription, cancellation stops future charges immediately or at your next billing date, depending on Information.com's policy. You should check your confirmation email or their terms of service to see exactly when the cancellation takes effect.

Refunds for charges you already paid are handled on a case-by-case basis. Some companies offer refunds for charges made within the last 30 days if you cancel within a certain window; others do not refund at all. If you were recently charged and believe you should receive a refund, contact their support team with your receipt or invoice number and explain your situation. Keep records of all communications.

Removing your information from Information.com search results

Cancelling your account does not remove your personal information from Information.com's database or search results. Your name, address, phone number, and other public records they have collected will still appear when someone searches for you.

To remove your information, you must submit a separate opt-out request through Information.com's removal form. Visit their website and look for a link labeled "Remove my information," "Privacy," "Opt out," or "Do Not Sell My Personal Information." Fill out the form with your name and the information you want removed. Information.com typically processes removal requests within a few business days to a few weeks, though the timeline varies.

Some people find it easier to submit the removal request before cancelling their account, since you can do it from your account settings. Others do it after. Either way, the two processes are separate — cancelling your account and removing your data are not the same thing.

Checking your credit card or bank statement after cancellation

After you cancel, monitor your credit card or bank statement for the next one to two billing cycles to confirm that charges have stopped. If Information.com continues to charge you after cancellation, contact your bank or credit card company and dispute the charge as unauthorized. You can also reach out to Information.com support again with proof of cancellation and ask them to reverse the charge.

Keep your cancellation confirmation email and any receipts. If you need to file a dispute with your bank, these documents will help prove that you cancelled and should not have been charged.

Frequently Asked Questions

Will cancelling my account remove my information from Information.com?

No. Cancelling your account only removes your login access and stops charges. Your personal information remains in their database and will still appear in search results. You must submit a separate opt-out request through their removal form to have your data taken down.

Can I get a refund if I just paid for a subscription?

It depends on Information.com's refund policy. Some companies refund charges made within 30 days of cancellation; others do not. Check your confirmation email or contact their support team with your receipt to ask about a refund for recent charges.

How long does it take to cancel?

If you cancel through your account settings, it is immediate — your access stops right away and future charges halt. If you contact support by email, expect a response within one to three business days. Phone support, if available, may process it faster.

What if Information.com keeps charging me after I cancel?

Contact your bank or credit card company and dispute the charge as unauthorized. Also reach out to Information.com support with your cancellation confirmation and ask them to reverse the charge. Keep all documentation of your cancellation and the unwanted charges.