You can cancel Planet Fitness in person, by phone, or by mail — the method matters because Planet Fitness requires written notice

Planet Fitness does not allow cancellation by email or through their website. You must cancel in one of three ways: visit your home club in person with ID, call the club directly, or send a written letter. The club will not process a cancellation request from someone other than the account holder, and they will not accept cancellation requests from a third party by phone.

Most people find the in-person route fastest because the staff can confirm your membership is cancelled on the spot. Phone cancellation works if you reach the right department, but you will need to follow up with written confirmation. Mail takes longer but creates a paper trail if there are disputes later.

Planet Fitness charges a cancellation fee in most cases. The amount depends on your membership type and how long you have held it. Black Card members typically pay $15 to $25; standard members may pay $10 to $15. Some memberships have no cancellation fee if you cancel within a certain window after joining — check your membership agreement or ask the staff at your club.

Key Takeaways

  • You must cancel at your home club in person, by phone to that specific club, or by mailing written notice — email and online requests are not accepted.
  • A cancellation fee usually applies unless your membership agreement includes a fee-free cancellation period, which varies by membership type.
  • The account holder must make the cancellation request; Planet Fitness will not process cancellations from family members or authorized users.
  • If you cancel by phone, follow up with a written letter to the club so you have proof of your cancellation date.
  • Stop using your membership immediately after cancellation is confirmed, because charges may continue if the club does not process the request.

Cancelling in person at your home club

Walk into the Planet Fitness location where you signed up (your home club) during business hours and bring a valid photo ID. Tell the front desk you want to cancel your membership. They will ask for your account information and may ask why you are leaving. You do not have to explain your reason, but some staff use this as an opportunity to offer a discounted rate to keep you as a member.

Ask the staff to print or email you a cancellation confirmation with the date and your membership number. Keep this document. The cancellation usually takes effect at the end of your current billing cycle, not immediately, so you may be charged one more time. Ask the staff when your final charge will post so you can watch for it on your bank or credit card statement.

If you cannot visit your home club in person, you can authorize someone else to cancel on your behalf, but you will need to provide written permission. Call your home club first to ask what form of authorization they accept — most require a notarized letter or a signed letter with a copy of your ID.

Cancelling by phone

Call your home club directly during their business hours. Do not call the Planet Fitness corporate line — they will transfer you to your home club anyway. Look up the phone number on the Planet Fitness website by entering your zip code and selecting your home club. When you reach the front desk, ask to speak with a manager or someone in the membership department.

Tell them you want to cancel your membership and provide your account number or the phone number associated with your account. They will confirm your identity and may ask security questions. Ask them to email or mail you a cancellation confirmation with the effective date. If they say they will email it, ask for the email address where you should expect it and follow up within two business days if you do not receive it.

After you hang up, send a follow-up letter to your home club by mail or email (if they provide an email address). Write your name, membership number, the date you called, and the name of the staff member who processed the cancellation. This creates a record in case the club claims they never received your phone request. Keep a copy for yourself.

Cancelling by mail

Write a letter to your home club that includes your full name, membership number, the date of the letter, and a clear statement that you want to cancel your membership effective immediately or on a specific date. Sign the letter and include a copy of your photo ID. Send it by certified mail with return receipt requested so you have proof the club received it.

Address the letter to the General Manager at your home club. Look up the mailing address on the Planet Fitness website or call the club to confirm the correct address. Certified mail costs a few dollars extra but gives you a tracking number and a receipt showing when the club signed for the letter.

Keep the certified mail receipt and a copy of your letter. The cancellation usually takes effect within 5 to 10 business days of the club receiving the letter, though this varies. Watch your bank or credit card for charges after the date you expect the cancellation to be final. If you are charged after the cancellation date, contact your club with your certified mail receipt as proof.

What happens to your account after cancellation

Your membership access will stop on the cancellation date, which is usually the end of your current billing cycle. You will not be able to use your key tag or app to enter the club after that date. If you try to enter, the system will deny access.

You may receive one final charge after your cancellation date if your billing cycle does not align with your cancellation date. For example, if you cancel on the 15th but your membership renews on the 20th, you will be charged on the 20th and then the cancellation takes effect. Contact your club if you are charged after the cancellation should have been final — they can issue a refund if it was a processing error.

If you signed up for a contract membership (usually 12 or 24 months), cancellation before the contract ends may result in an early termination fee in addition to the standard cancellation fee. Check your membership agreement or ask the staff what fees apply to your specific membership type.

If your cancellation is not processed

If you are charged after your cancellation date, contact your club immediately with your cancellation confirmation or certified mail receipt. Ask the manager to reverse the charge and confirm in writing that your membership was cancelled. If the club refuses or does not respond within 5 business days, contact your bank or credit card company and dispute the charge as unauthorized.

When you dispute the charge, provide your cancellation confirmation, the certified mail receipt, or the email confirmation from the club. Your bank or card company will investigate and may refund the charge while they look into it. Planet Fitness will have to respond to the dispute, and if they cannot prove you authorized the charge after cancellation, the refund will be permanent.

If you continue to be charged after disputing, you may have a claim under your state's consumer protection laws. Contact your state's Attorney General office or consumer protection agency for guidance. Keep all documentation: cancellation confirmations, bank statements, dispute letters, and any communication with the club.

Frequently Asked Questions

Can I cancel my Planet Fitness membership online?

No. Planet Fitness does not allow online cancellation through their website or app. You must cancel in person at your home club, by phone to that club, or by mailing written notice. The company requires written documentation of cancellation requests.

What if I cancel but still get charged?

Contact your club with your cancellation confirmation and ask for a refund. If they do not refund it within 5 business days, dispute the charge with your bank or credit card company. Provide your cancellation proof, and your bank will investigate. If the club cannot prove you authorized the charge after cancellation, you will receive a refund.

Do I have to pay a cancellation fee?

Most memberships include a cancellation fee of $10 to $25, depending on membership type. Some memberships have a fee-free cancellation period (usually 30 days after joining). Check your membership agreement or ask your club whether your membership qualifies for a waived fee.

Can someone else cancel my membership for me?

Only the account holder can cancel. If someone else needs to cancel on your behalf, you must provide written authorization. Most clubs require a notarized letter or a signed letter with a copy of your ID. Call your home club to ask what form of authorization they accept.

When does my membership actually stop after I cancel?

Your membership usually stops at the end of your current billing cycle, not immediately. If you cancel on the 15th but your membership renews on the 20th, you will be charged on the 20th and then the cancellation takes effect. Ask the staff when your final charge will post so you know when access will end.