How to cancel your Mailchimp SMS package
To cancel your Mailchimp SMS package, log into your Mailchimp account, go to your billing settings, find the SMS add-on in your active products, and select the option to remove or downgrade it. Mailchimp will stop charging you at the end of your current billing cycle — you do not lose access to SMS features immediately, but you will not be able to send new SMS campaigns once the cycle ends. The exact steps depend on whether you are on a monthly or annual plan and whether you want to cancel SMS only or your entire Mailchimp account.
You can cancel SMS without cancelling your email marketing plan or other Mailchimp features. Your SMS contact list and message history remain in your account after cancellation, so you can view past campaigns and reactivate SMS later if you choose to.
Key Takeaways
- You cancel SMS through your Mailchimp billing settings, not through a customer service form or email.
- Cancellation takes effect at the end of your current billing cycle, not immediately.
- You can cancel SMS alone without cancelling your email marketing plan or other Mailchimp features.
- If you have an annual SMS plan, you may be charged through the end of that year unless Mailchimp offers a mid-term cancellation option.
- Mailchimp does not refund charges for the current billing period once a cancellation is processed.
Steps to cancel SMS in your Mailchimp account
Open Mailchimp and sign in with your account credentials. Click on your profile icon or name in the top right corner, then select Account or Account settings from the dropdown menu.
Look for a section called Billing, Plans & Billing, or Subscriptions. The exact label varies depending on when your account was created and which version of Mailchimp you use. Once you are in the billing section, scroll down to find your active products or add-ons. SMS should appear as a separate line item with a monthly or annual price listed next to it.
Click on the SMS line item or look for a menu icon (three dots or a gear) next to it. Select Remove, Cancel, or Downgrade — the wording depends on your account type. Mailchimp will ask you to confirm the cancellation and may show you a summary of what you are losing (such as the number of SMS credits remaining in your account). Confirm the cancellation to complete the process.
What happens to your SMS credits and messages
Mailchimp does not refund unused SMS credits when you cancel. If you have credits remaining in your account, they expire at the end of your billing cycle. If you have SMS campaigns scheduled to send after your cancellation takes effect, those campaigns will not send unless you reactivate SMS before the cycle ends.
Your SMS contact list and message history remain in your Mailchimp account after cancellation, so you can view past campaigns and subscriber data. If you reactivate SMS later, you will be able to use that list again, though you will need to purchase a new SMS package and credits.
Cancelling SMS on an annual plan
If you pay for SMS on an annual basis, the cancellation process is the same, but the timing is different. Your SMS access will end on the anniversary date of your annual plan, not at the end of the current month. Mailchimp typically does not offer refunds for annual plans cancelled mid-year, though some accounts may have different terms depending on when they were created or what promotions applied at signup.
Before you cancel an annual SMS plan, check whether Mailchimp offers a pause or suspension option instead. Some accounts can temporarily suspend SMS without losing the remainder of the annual payment, which may be useful if you plan to use SMS again later in the year.
Cancelling SMS without cancelling your entire Mailchimp account
You can cancel SMS and keep your email marketing plan, contacts, and other Mailchimp features active. When you remove SMS from your billing settings, only the SMS add-on is removed — your email campaigns, automation, and audience data stay in place. This is useful if you want to stop paying for SMS but continue using Mailchimp for email.
If you later decide to use SMS again, you can add it back through the same billing settings by selecting Add-ons or Upgrade and choosing the SMS package. You will start a new billing cycle for SMS at that point.
If you cannot find the SMS cancellation option
Some older Mailchimp accounts or accounts on specific plan types may have SMS bundled differently or managed through a separate billing page. If you do not see SMS listed as a separate product in your billing settings, check whether it is included as part of your main plan. In that case, you would need to downgrade your entire plan to remove SMS, which may also remove other features.
If you are still unable to locate the cancellation option, contact Mailchimp support through your account. Go to the Help menu and select Contact Support to open a ticket. Provide your account email and a description of what you are trying to cancel, and a support agent can walk you through the process or cancel SMS on your behalf.
Frequently Asked Questions
Will I be charged again after I cancel SMS?
No. Once you cancel, Mailchimp will not charge you for SMS in future billing cycles. You will be charged through the end of your current cycle if you cancel mid-month or mid-year, but no charges will occur after that period ends.
Can I cancel SMS and keep my SMS contact list?
Yes. Your SMS subscribers and message history remain in your Mailchimp account after cancellation. If you reactivate SMS later, you can use that list again without re-importing contacts.
What if I cancel SMS but want to use it again next month?
You can add SMS back through your billing settings at any time. When you reactivate, you will start a new billing cycle and purchase a new SMS package with fresh credits. Your old contact list will still be there.
Do I lose access to SMS immediately after cancelling?
No. You keep access to SMS features through the end of your current billing cycle. After that date, you cannot send new SMS campaigns, but your message history and contacts remain viewable in your account.