The fastest way to cancel is by phone or in person at your home club

LA Fitness requires you to cancel in person, by phone, or by mail — you cannot cancel online or through email. Call the membership services line at 1-800-54-LAFIT (1-800-545-2348) or visit your home club in person with a photo ID. If you use the phone line, have your membership number ready; the representative will confirm your account details and process the cancellation on the call. In-person cancellations at your club are usually fastest because the staff can verify your identity immediately and give you a receipt the same day.

Mail-in cancellation is an option if you cannot reach the phone line or visit your club, but it takes longer. Send a letter to LA Fitness corporate office requesting cancellation, include your membership number and the address of your home club, and keep a copy for your records. Mail takes one to two weeks to arrive, and processing adds another week or more. Phone or in-person remains the standard route because you get confirmation immediately.

Key Takeaways

  • You must cancel by phone (1-800-545-2348), in person at your home club, or by mail — online cancellation is not an option.
  • Your membership continues to charge until the cancellation is processed, so cancel before your next billing date if you want to avoid an extra month.
  • Bring a photo ID if you cancel in person, and have your membership number ready if you call.
  • If you signed a contract with an early termination fee, you may owe that fee unless you meet a specific exception like relocation or medical hardship.

What happens to your account after you cancel

Once you cancel, your membership ends on the date the representative confirms. You can usually use your membership card through the end of that billing cycle, but access stops after your final day. LA Fitness will stop charging your payment method once the cancellation is processed, which typically happens within one to three business days. Check your next billing statement to confirm the charge did not go through.

If you paid for a class package, personal training sessions, or other add-ons beyond your base membership, those credits do not transfer or refund. You lose access to those services when your membership ends. If you had a freeze on your account (a temporary pause rather than a cancellation), canceling will end the freeze and close the membership entirely.

Early termination fees and contract terms

LA Fitness memberships fall into two categories: month-to-month and contract-based. Month-to-month memberships can be canceled anytime without penalty. Contract memberships, usually 12 or 24 months, carry an early termination fee if you cancel before the contract ends. The fee amount varies by location and the contract you signed — it can range from a few hundred dollars to the remaining balance of your contract. Check your membership agreement or call the club to find out what fee applies to your account.

Some situations may waive or reduce the early termination fee. These include relocation (moving more than a certain distance from your home club, usually 25 miles), medical hardship with documentation, or job loss with proof. Each club has its own policies on what counts as a valid reason. When you call or visit to cancel, ask whether your situation qualifies for a fee waiver before you finalize the cancellation.

Canceling if you have a freeze on your account

A membership freeze pauses your charges for a set period — usually 30 days — without ending your membership. If you have an active freeze and want to cancel instead, you still use the same phone or in-person process. Tell the representative that you want to cancel, not extend the freeze. Canceling will end the freeze and close your account; you will not be charged for the freeze period or any time after cancellation.

If you are unsure whether you have a freeze or an active membership, call the membership line and give them your account number. They can tell you the current status and what charges are scheduled. This step takes two minutes and prevents confusion when you cancel.

What to do if you cannot reach the membership line

The membership services line can have long wait times, especially on weekdays. If you cannot get through by phone, visit your home club in person during off-peak hours — early morning or mid-afternoon on a weekday usually has shorter lines. The front desk staff can process cancellations on the spot. Bring your membership card and a photo ID.

If neither phone nor in-person works for you, send a certified letter to the LA Fitness corporate office. Include your full name, membership number, home club address, and a clear statement that you want to cancel your membership effective immediately. Send it to the corporate address listed on your membership agreement or on the LA Fitness website. Keep a copy and the tracking number from the certified mail receipt as proof you sent the cancellation request.

Frequently Asked Questions

Can I cancel my membership online?

No. LA Fitness does not offer online cancellation. You must cancel by phone at 1-800-545-2348, in person at your home club, or by certified mail to the corporate office. Email requests are not processed as official cancellations.

Will I be charged after I cancel?

Your membership will continue to charge until the cancellation is processed, which takes one to three business days. If you cancel after your billing date has passed, you may be charged one more time. Cancel before your next billing date to avoid an extra charge, then check your statement to confirm the charge stopped.

What if I signed up for a promotional rate?

Promotional rates do not change your cancellation process or fees. You still cancel by phone or in person. If you are on a contract, the early termination fee applies regardless of the rate you were offered. Month-to-month promotional memberships can be canceled without penalty.

Can I get a refund for unused time?

LA Fitness does not refund unused membership time. Your membership ends on the cancellation date, and you lose access to the club immediately after. If you paid for a month in advance and cancel mid-month, that money does not refund.

What if my membership is at a club that closed?

If your home club closed, contact the membership line and explain the situation. They can transfer your membership to a nearby club or process a cancellation without an early termination fee, depending on your contract and location. Have your membership number ready when you call.