You must contact the studio directly — there is no online cancellation option

Hotworx does not allow cancellation through their website or app. You must contact the specific studio where you signed up, either by phone or in person. Call during business hours and ask to speak with someone who handles memberships. Have your membership number and the email address or phone number associated with your account ready when you call.

If you signed up at a franchise location, you are cancelling with that studio, not with a central Hotworx office. Different studios may have slightly different processes, so confirm the exact steps when you reach them. Some studios may ask you to submit a cancellation request in writing or via email, so ask whether they need documentation from you.

If you cannot reach your studio by phone, visit in person during operating hours. Bring your membership card or a photo ID so staff can look up your account. This also creates a record of your cancellation request on the same day.

Key Takeaways

  • Hotworx memberships can only be cancelled by contacting the studio directly — there is no online cancellation option.
  • You must call or visit the specific studio location where you signed up, not a central customer service line.
  • Have your membership number and account email or phone number ready before you call.
  • Some studios require written cancellation requests, so ask what documentation they need.
  • If you have a contract with an early termination fee, confirm the fee amount and any conditions before you finalize the cancellation.

Check your membership agreement for contract terms and early termination fees

Hotworx memberships vary by studio and by the type of plan you chose. Some memberships are month-to-month, while others are annual contracts. Check your original membership agreement or your account statement to see what type of membership you have and whether there are any early termination fees.

If you are in a contract period and cancel early, you may owe a fee. The amount depends on your studio's policy and how much time remains on your contract. Ask the studio staff what the exact fee is before you confirm the cancellation. Some studios may waive or reduce the fee if you have a documented hardship, so it is worth asking.

Month-to-month memberships typically do not have early termination fees, but you may be required to give notice before your next billing date. Ask whether you need to cancel before a specific date to avoid being charged for the next billing cycle.

Confirm the cancellation date and ask about your account balance

When you cancel, ask the studio staff when your cancellation takes effect. Some studios cancel immediately, while others honor the cancellation on your next billing date. If you want to avoid being charged again, confirm the exact date your membership ends.

Ask whether any remaining balance on your account will be refunded. If you prepaid for classes or had a credit balance, the studio should tell you how that money will be handled — whether it will be refunded, applied to your final bill, or forfeited.

Request written confirmation of your cancellation. This can be an email, a receipt, or a letter. Keep this confirmation in case there are billing disputes after you cancel. If the studio charges you after the cancellation date, you will have proof of when you requested the cancellation.

Dispute charges with your bank if you are billed after cancellation

If Hotworx charges your card after you cancelled, contact the studio immediately and provide your cancellation confirmation. Ask them to reverse the charge. If they do not respond or refuse, contact your credit card company or bank and dispute the charge as unauthorized.

When you dispute the charge with your bank, explain that you cancelled your membership on a specific date and provide the confirmation you received from the studio. Your bank can investigate and may issue a refund while they look into the dispute.

Keep records of all communications with the studio about your cancellation and any disputed charges. If the studio continues to charge you after you have disputed the charges with your bank, you may have grounds to file a complaint with your state's attorney general or consumer protection office.

File a complaint if the studio refuses to cancel or continues charging

Studios are required to honor cancellation requests. If a studio refuses to cancel your membership, document the date and time you requested cancellation and the name of the staff member you spoke with. Then dispute any charges with your bank and file a complaint with your state's attorney general or consumer protection office.

Your state's attorney general handles complaints about unfair business practices, including membership cancellations that studios refuse to process. You can usually file a complaint online through your state's website. Include copies of your cancellation confirmation, any written communications with the studio, and records of unauthorized charges.

If you are in a state with strong consumer protection laws around gym and fitness memberships, you may have additional rights. Some states require studios to process cancellations within a certain number of days or prohibit charging after a cancellation request is made. Check your state's attorney general website to see what protections apply to you.

Frequently Asked Questions

Can I cancel my Hotworx membership online?

No. Hotworx does not offer online cancellation. You must contact the studio by phone or visit in person. This is a common policy among franchise fitness studios, so calling ahead during business hours is the fastest way to complete your cancellation.

Will I be charged a fee to cancel?

It depends on your membership type and contract. Month-to-month memberships usually have no early termination fee. Annual contracts or longer commitments may have a fee if you cancel before the contract ends. Ask the studio for the exact amount before you finalize the cancellation.

How long does it take for my membership to be cancelled?

Cancellation can take effect immediately or on your next billing date, depending on the studio's policy. Confirm the exact cancellation date with staff so you know when you will stop being charged. Request written confirmation so you have proof of when the cancellation was requested.

What happens to my account balance or prepaid classes?

Ask the studio how they handle remaining balances. Some studios refund prepaid amounts, some apply them to your final bill, and some may forfeit the balance depending on your membership agreement. Get this in writing so there is no confusion after you cancel.

What if the studio won't cancel my membership?

Studios are required to honor cancellation requests. If a studio refuses to cancel, document the date and time you requested cancellation and the staff member's name. Then dispute any charges with your bank and file a complaint with your state's attorney general or consumer protection office.