How to cancel HBO Max
To cancel HBO Max, log into your account on the web or in the app, go to Account Settings, select your subscription plan, and choose Cancel Subscription. The process takes about two minutes. Your access ends at the end of your current billing cycle — you won't lose service immediately, and you won't be charged again.
Where you cancel depends on how you pay. If you subscribed directly through HBO Max's website or app, you cancel there. If you pay through a third party like Apple, Google Play, Amazon Prime Video, or Roku, you must cancel through that platform instead — cancelling in the HBO Max app won't work.
Key Takeaways
- Direct HBO Max subscribers cancel through Account Settings on the website or app; third-party subscribers must cancel through the platform they pay through.
- Your service continues until the end of your current billing period, so you can keep watching until then.
- If you subscribed through a bundled plan like Hulu or Disney+, cancelling HBO Max separately won't affect those services.
- You can reactivate your account within ten months and keep your profile and watchlist.
Cancelling a direct HBO Max subscription on the website
Go to hbomax.com and sign in with your email and password. Click the profile icon in the top right corner and select Account. Under Subscription, click Manage Plan or Change Plan. Select Cancel Subscription and follow the prompts to confirm.
HBO Max will ask why you're cancelling — this is optional feedback, not a requirement to complete the cancellation. After you confirm, you'll see a message with your final billing date. Check your email for a confirmation message within a few minutes.
Cancelling through the HBO Max app on your phone or tablet
Open the HBO Max app and tap the profile icon at the bottom right. Tap Account. Scroll down and tap Manage Subscription or Subscription Details. Tap Cancel Subscription and confirm your choice.
The app cancellation works the same way as the website — your service ends at the end of your current billing cycle. If you don't see a Manage Subscription option, you likely subscribed through a third-party platform and need to cancel there instead.
Cancelling if you pay through Apple, Google, Amazon, or Roku
If you subscribed through Apple App Store, Google Play, Amazon Prime Video, or Roku, you must cancel through that platform. Cancelling in the HBO Max app or website won't work because those platforms handle your billing.
| Platform | Where to Cancel |
|---|---|
| Apple (iPhone, iPad, Mac) | Settings > [Your Name] > Subscriptions > HBO Max > Cancel Subscription |
| Google Play (Android) | Google Play Store app > Account > Subscriptions > HBO Max > Cancel Subscription |
| Amazon Prime Video | Prime Video app or website > Account > Subscriptions > Manage Your Prime Video Subscriptions > HBO Max > Cancel |
| Roku | Roku home screen > Settings > Subscriptions > HBO Max > Manage > Cancel |
After you cancel through the third-party platform, HBO Max will stop charging you at the end of your current billing cycle. You may see a cancellation confirmation from the platform, not from HBO Max directly.
What happens to your account after cancellation
Your HBO Max account stays active until the end of your current billing period. If you paid on the 15th of the month, you can watch until the 15th of next month. After that date, you lose access to all content and your profile goes inactive.
If you cancel and then change your mind within ten months, you can reactivate your account and your watchlist, viewing history, and saved shows will still be there. After ten months, HBO Max may delete your profile data.
Cancelling a bundled subscription with Hulu or Disney+
If you subscribed to HBO Max as part of a bundle with Hulu, Disney+, or both, you can cancel HBO Max separately without affecting your other services. The cancellation process is the same — go to Account Settings and select Cancel Subscription for HBO Max only.
Your Hulu and Disney+ subscriptions will continue normally, and you'll be charged only for those services going forward. If you bundled through a third party, cancel HBO Max through that platform but leave the bundle active.
Frequently Asked Questions
Will I lose access immediately after I cancel?
No. You keep full access until the end of your current billing cycle. If you cancel on the 10th but your bill date is the 25th, you can watch until the 25th. After that date, your account locks.
Can I get a refund for the current month?
HBO Max does not refund partial months. If you cancel mid-cycle, you've already paid for the full month and will have access through your billing date. Cancelling earlier doesn't return any money.
What if I subscribed through my cable or phone provider?
Contact your cable or phone provider directly — they handle HBO Max billing and cancellation. You cannot cancel through HBO Max itself if a third party manages your subscription.
Can I pause my subscription instead of cancelling?
HBO Max does not offer a pause feature. You can only cancel or keep your subscription active. If you want to stop paying temporarily, you must cancel and reactivate later.
How do I know if my cancellation went through?
Check your email for a confirmation message from HBO Max or your payment platform. You can also log into your account and check Account Settings — it should show "No Active Subscription" or a reactivation option.