How to cancel Factor

To cancel Factor, log into your account on Factor's website, go to your account settings or subscription page, and select the option to pause or cancel your plan. Factor allows you to pause your subscription for up to two weeks without losing your account, or cancel entirely if you no longer want the service. You can also call Factor's customer service team to cancel by phone if you prefer not to do it online.

The process takes a few minutes, and you won't be charged for any meals you haven't received yet. If you've already paid for upcoming deliveries, Factor will issue a refund or credit depending on their current policy and how far in advance you cancel.

Key Takeaways

  • You can cancel Factor through your online account, by phone, or through email, and the process is immediate once confirmed.
  • Factor offers a pause option for up to two weeks if you want to stop deliveries temporarily without closing your account.
  • Refunds or credits for unused meals depend on when you cancel relative to your next delivery date and Factor's refund policy at the time.
  • Canceling before your next order ships prevents you from being charged for that week's meals.

Canceling through your Factor account online

The fastest way to cancel is through Factor's website. Log in with your email and password, then navigate to your account settings or subscription management page. Look for an option labeled "Manage Subscription," "Pause," or "Cancel Plan." Click it and follow the prompts to confirm your cancellation.

Factor will ask you why you're leaving — this is optional feedback, not a requirement to complete the cancellation. Once you confirm, your account will be marked as canceled and you won't be charged for future deliveries. Check your email for a confirmation message that includes your cancellation date and any refund details.

Pausing instead of canceling

If you're not sure whether you want to cancel permanently, Factor lets you pause your subscription for up to two weeks. During a pause, your deliveries stop but your account stays active, so you can resume without re-entering your payment information or preferences.

To pause, go to the same subscription management page and select "Pause" instead of "Cancel." Choose how long you want to pause (up to 14 days), and your deliveries will resume automatically after that period ends. This option works well if you're traveling, have too much food on hand, or want to try a competitor's service without fully committing to the switch.

Canceling by phone or email

If you'd rather not cancel online, you can contact Factor's customer service team directly. Call their phone number (listed on your account page or on Factor's website) and tell a representative you want to cancel. They'll verify your account and process the cancellation over the phone.

You can also email Factor's support team with a cancellation request. Include your account email address and confirm that you want to cancel. Response times vary, but email cancellations typically take one to two business days to process. Phone cancellation is faster if you need it done immediately.

Timing your cancellation to avoid charges

Factor charges you when your order ships, not when you place it. To avoid being charged for your next week of meals, cancel before that shipment goes out. Your account page shows when your next delivery is scheduled, so check that date before you cancel.

If you cancel after your next order has already shipped, you'll still receive those meals. You can refuse the delivery or contact Factor to discuss options, but the charge will have already gone through. If you want a refund for meals you don't want, reach out to customer service with your tracking number and explain the situation.

What happens to your refund or credit

If you cancel before your next order ships, you won't be charged at all. If you cancel after an order has shipped but before it arrives, Factor typically refunds the charge to your original payment method within five to seven business days, though this varies.

Some promotions or discounts may affect refund may be able to access — for example, if you used a heavily discounted first-week offer, Factor may not refund that portion. Check Factor's refund policy on their website or ask customer service what you can expect based on your specific situation and cancellation date.

Reactivating your Factor account later

If you cancel and later decide you want Factor again, you can reactivate your account by logging back in and selecting "Resume" or "Reactivate." You'll need to confirm your payment information and choose your meal preferences again, but you won't have to create a new account from scratch.

Factor may offer a reactivation discount or welcome-back promotion if you've been gone for a while. Check your email after you cancel — Factor sometimes sends these offers to former customers within a few weeks.

Frequently Asked Questions

Will I be charged if I cancel today?

No, as long as your next order hasn't shipped yet. Check your account to see when your next delivery is scheduled. If you cancel before that date, you won't be charged. If the order has already shipped, the charge has gone through, but you can contact Factor about a refund.

Can I cancel if I'm in the middle of a contract or promotion?

Factor doesn't lock you into long-term contracts, so you can cancel anytime. However, some first-week discounts or promotional pricing may have terms attached. Review the promotion details on your account or contact customer service to understand what applies to your situation.

How long does it take for a refund to show up?

Refunds typically appear in your bank account or on your credit card within five to seven business days after cancellation, depending on your bank. If you don't see it after a week, contact Factor with your cancellation confirmation and ask them to check the status.

What if I want to cancel but keep my current week's meals?

Cancel after your current order has shipped but before the next one does. You'll receive this week's meals, and cancellation will prevent the following week's charge. Your account page shows all upcoming delivery dates, so you can time it precisely.

Can I change my plan instead of canceling?

Yes. Log into your account and look for an option to modify your meal plan, delivery frequency, or number of meals per week. You can usually make these changes without canceling, which keeps your account active and may preserve any discounts you're receiving.