How to cancel Factor

Factor is a meal delivery service that sends prepared meals to your home on a weekly schedule. To cancel, you log into your Factor account online, go to your account settings or subscription page, and select the option to pause or cancel your plan. Factor does not charge a cancellation fee — you can stop at any time without penalty. The cancellation takes effect after your current week's meals have been delivered.

If you cannot access your account online, you can also call Factor's customer service line or use their chat feature to request cancellation. Most cancellations are processed within one business day. If you have already paid for upcoming meals that you want to cancel, contact customer service to discuss a refund or credit option.

Key Takeaways

  • You can cancel Factor through your online account settings without paying a cancellation fee or providing a reason.
  • Cancellation takes effect after your current week's deliveries are complete, not immediately.
  • If you want to keep your account but skip weeks, you can pause your subscription instead of canceling it entirely.
  • Customer service can process cancellations by phone or chat if you cannot access your account online.
  • Refunds for prepaid meals depend on Factor's current policy and the timing of your request.

Steps to cancel through your online account

Log into your Factor account at factor.com using your email and password. Once you are logged in, look for "Account" or "Subscription" in the menu — the exact label varies depending on Factor's current website layout. Click on that section to view your subscription details.

Find the option that says "Cancel Subscription," "Pause Subscription," or "Manage Plan." Click it. Factor will ask you to confirm your cancellation and may offer you a discount to stay. You can ignore this offer and proceed with cancellation. After you confirm, you should see a message saying your cancellation has been processed.

Your cancellation is now in the system. You will receive a confirmation email within a few hours. Your current week's meals will still be delivered as scheduled; cancellation does not stop meals that are already in transit or prepared.

Pausing instead of canceling

If you want to take a break from Factor but might return later, pausing is simpler than canceling and restarting. When you pause, your account stays active and your payment method stays on file. You can resume deliveries whenever you want without re-entering your information.

To pause, follow the same steps as cancellation but select "Pause Subscription" instead of "Cancel." You can usually pause for one to four weeks at a time. After your pause period ends, Factor will resume sending meals unless you pause again or cancel.

Canceling by phone or chat

If you do not have access to your account or prefer to speak with someone, Factor's customer service team can cancel for you. Call the number on your Factor invoice or the back of your payment card. Have your account email address ready when you call.

You can also use the chat feature on Factor's website if you are logged in. Click the chat icon (usually in the bottom right corner) and tell the representative you want to cancel. They will walk you through the process and confirm your cancellation in real time. Chat is often faster than phone during busy hours.

What happens to prepaid meals and credits

If you have already paid for meals that have not been delivered, the outcome depends on when you cancel. If you cancel before your meals are prepared and shipped, Factor may refund the cost or issue a credit to your account. If your meals have already been prepared or are in transit, most policies do not allow refunds.

Contact Factor's customer service immediately after canceling if you have prepaid meals and want to discuss a refund. Explain when you canceled and ask what options are available. Some representatives may issue a one-time courtesy credit even if the standard policy does not allow it. The sooner you reach out, the better your chances.

After you cancel

Once your cancellation is confirmed, you will no longer receive weekly meal deliveries. Your account will remain in the system for a period of time, which means you can log back in if you change your mind and want to restart your subscription. You will not be charged anything after cancellation unless you manually place a new order.

If you receive an unexpected charge after canceling, contact your bank or credit card company to report it. You can also reach out to Factor's customer service with your cancellation confirmation email as proof that you canceled.

Frequently Asked Questions

Does Factor charge a fee to cancel?

No. Factor does not charge cancellation fees. You can cancel at any time without penalty. There are no hidden charges or early termination costs.

When does my cancellation take effect?

Your cancellation takes effect after your current week's meals have been delivered. If you cancel on a Tuesday and your meals arrive on Thursday, you will still receive that week's delivery. The following week, no meals will be sent.

Can I get a refund if I cancel mid-week?

Refunds depend on whether your meals have already been prepared or shipped. If you cancel before preparation, you may receive a refund or credit. If meals are already in transit, most policies do not allow refunds. Contact customer service with your cancellation date to find out what is available.

What if I want to come back to Factor after canceling?

You can restart your subscription at any time by logging back into your account or creating a new one. There is no penalty for returning, and you will not lose any account history or saved preferences.

How do I pause instead of cancel?

In your account settings, select "Pause Subscription" instead of "Cancel Subscription." You can pause for one to four weeks. After the pause ends, deliveries resume automatically unless you pause again or cancel.