How to cancel Equinox membership
You can cancel your Equinox membership by contacting your home club directly, either in person or by phone. Equinox does not process cancellations online or through email. You will need your membership account number and the phone number or address of the specific club where you joined. Most cancellations take effect at the end of your current billing cycle, though some clubs may process them immediately depending on your contract terms and how much notice you give.
The cancellation process differs slightly depending on whether you signed up for a month-to-month membership or a longer contract. Month-to-month members can usually cancel with 30 days' notice. Members with annual or multi-year contracts may face an early termination fee unless they cancel during a designated window or meet specific conditions outlined in their membership agreement.
Key Takeaways
- Call or visit your home Equinox club in person to cancel; online and email cancellations are not available.
- Have your membership account number ready when you contact the club.
- Month-to-month memberships typically require 30 days' notice before cancellation takes effect.
- Annual or multi-year contracts may include early termination fees unless you cancel during a renewal window or meet contract-specific conditions.
- Request written confirmation of your cancellation and note the effective date to avoid being charged after you stop using the gym.
Contacting your home club by phone
Call the Equinox location where you signed up for your membership. This is your "home club" and the only location that can process your cancellation. If you do not know your home club's phone number, visit equinox.com, use their location finder, and select your club to see the phone number and hours. Have your membership account number available when you call; you can find it on your membership card, billing statement, or in your Equinox account online.
When you call, tell the staff member you want to cancel your membership and provide your account number. Ask them to confirm the cancellation date and whether any fees will apply. Request that they email or mail you written confirmation of the cancellation. This protects you if charges appear on your billing statement after the cancellation date.
Cancelling in person at your home club
You can also cancel by visiting your home club during business hours and speaking with a staff member at the front desk. Bring your membership card or account number. The staff will process your cancellation on the spot and should provide you with a written confirmation receipt showing the cancellation date and your final billing date.
Cancelling in person is often faster than calling and gives you immediate proof of cancellation. If you receive a cancellation receipt, keep it with your records. If the club does not offer a receipt, ask the staff member to write down the cancellation date, their name, and the date you visited, then take a photo of this information for your records.
Understanding your contract type and cancellation fees
Equinox offers different membership types with different cancellation rules. Month-to-month memberships are the most flexible and typically allow cancellation with 30 days' written notice. Annual memberships and multi-year contracts often include early termination fees if you cancel before the contract ends, though the fee amount varies by location and the specific terms you agreed to when you signed up.
Check your original membership agreement or billing statement to see what type of contract you have. If you signed an annual or multi-year agreement, ask the club staff whether you can cancel without a fee during a renewal window (usually 30 days before your contract renews). Some clubs also waive early termination fees under specific circumstances, such as relocation, medical reasons, or job loss, though this varies by location and is not may provide.
What happens after you cancel
After you cancel, your membership will remain active through the end of your current billing cycle unless the club processes an immediate cancellation. You can continue using the gym until that date. After the cancellation date passes, your membership card will no longer work, and you should not be charged again.
Monitor your credit card or bank account for the next two billing cycles to make sure no charges appear after your cancellation date. If you are charged after cancellation, contact your home club immediately with your cancellation confirmation. If the club does not reverse the charge, you can dispute it with your credit card company or bank and provide them with your cancellation confirmation as proof.
If you cannot reach your home club
If your home club is not responding to calls or you are having trouble reaching them, try visiting in person during their posted business hours. If the club has closed or relocated, contact Equinox customer service through their website to find out how to process your cancellation and whether you are still obligated to pay membership fees.
If you have an outstanding balance or dispute with the club, document all your attempts to cancel and keep copies of any written communication. If the club continues to charge you after you have made a good-faith effort to cancel, you can dispute the charges with your credit card company or bank and provide documentation of your cancellation attempts.
Frequently Asked Questions
Can I cancel my Equinox membership online?
No. Equinox does not offer online cancellation. You must contact your home club by phone or visit in person. This is the only way to process a cancellation.
What if I have an annual contract and want to cancel early?
Annual contracts typically include an early termination fee. Ask your club whether you can cancel without a fee during your renewal window, usually 30 days before your contract ends. Some clubs may waive fees for relocation or medical reasons, but this varies by location.
How long does it take for my cancellation to take effect?
Most cancellations take effect at the end of your current billing cycle. Some clubs may process immediate cancellations depending on your contract and when you notify them. Confirm the exact date with your club when you cancel.
What if I am charged after my cancellation date?
Contact your home club immediately with your cancellation confirmation. If they do not reverse the charge, dispute it with your credit card company or bank and provide your cancellation proof as evidence.
Do I need to return my membership card?
Most Equinox locations do not require you to return your card, but ask when you cancel. After your cancellation date, the card will no longer work at any Equinox location.