You can cancel CVS ExtraCare by calling customer service, visiting a store, or using the CVS app — the process takes minutes and stops future emails and offers immediately

CVS ExtraCare is a free loyalty program, so there is no fee to cancel and no penalty for leaving. Once you cancel, you will no longer earn rewards points on purchases, receive personalized coupons, or get birthday rewards. Your account can be reactivated later if you change your mind, though you may lose any unused rewards balance depending on how long you wait.

The three main ways to cancel are phone, in-store, or through the mobile app. Each method works equally well — choose whichever is most convenient for you. If you have a large rewards balance you want to use before canceling, spend it first, because some balances do expire or reset after account closure.

Key Takeaways

  • Call CVS customer service at 1-800-746-7287 to cancel over the phone, or visit any CVS store and ask the cashier to deactivate your account.
  • You can also cancel through the CVS mobile app by going to your account settings and selecting the option to close your membership.
  • Cancellation takes effect immediately, and you will stop receiving ExtraCare emails and personalized offers right away.
  • Any unused rewards points may expire or be lost after cancellation, so use your balance before you close the account if you have one.
  • You can reactivate your ExtraCare membership later by signing up again with the same phone number or email address.

Cancel by Phone with CVS Customer Service

Calling CVS customer service is the fastest way to cancel if you do not want to visit a store or use an app. Call 1-800-746-7287 and tell the representative you want to cancel your ExtraCare membership. Have your phone number or email address ready — they will use one of these to look up your account.

The representative will confirm your identity and may ask why you are canceling, but you do not have to give a reason. Once they process the cancellation, your membership is closed immediately. Ask them to confirm that your account is deactivated and that you will no longer receive promotional emails. Keep the confirmation number they provide in case you need to reference the cancellation later.

Cancel In-Store at Any CVS Location

You can walk into any CVS pharmacy and cancel at the register or customer service desk. Tell the cashier or associate that you want to cancel your ExtraCare membership and provide your phone number or the card you used to sign up. They will look up your account and process the cancellation on the spot.

In-store cancellation is useful if you want to spend your remaining rewards balance before closing the account — you can use your points on that same transaction. The associate will print a receipt confirming the cancellation. This method works well if you are already at CVS and want to handle it in person.

Cancel Through the CVS Mobile App

Open the CVS app on your phone and log into your account. Tap on your profile or account icon, usually located at the bottom or top of the screen. Look for settings, account information, or membership options — the exact label varies depending on your app version.

Find the option to close or cancel your membership. The app will ask you to confirm the cancellation and may show your current rewards balance. Once you confirm, your membership closes immediately. You will receive an email confirmation at the address associated with your account. If you do not see a cancel option in the app, use the phone or in-store method instead.

What Happens to Your Rewards After Cancellation

Any unused ExtraCare rewards points you have accumulated will typically expire within 60 days of account closure, though this timeline can vary. Some rewards may be lost immediately upon cancellation. If you have a significant balance, use your points before you cancel — you can spend them on any purchase at CVS, including pharmacy items, health products, or general merchandise.

If you reactivate your account later, your old rewards balance will not return. You will start fresh with zero points. For this reason, it is worth checking your account balance before canceling and using any points you have accumulated.

Stopping ExtraCare Emails Without Canceling

If you want to stay a member but stop receiving promotional emails, you do not need to cancel. Instead, you can unsubscribe from marketing emails through the CVS app or website. Log into your account, go to communication preferences or email settings, and uncheck the box for promotional emails. You will remain a member and continue earning rewards, but you will no longer receive coupons or offers.

This option is useful if you like having the membership available but do not want the constant emails. You can change your preferences back at any time if you decide you want offers again.

Reactivating Your Membership Later

If you cancel and later want to rejoin, you can sign up for ExtraCare again at any CVS store, through the app, or online at cvs.com. Use the same phone number or email address you used before. Your new account will start with zero rewards points, and your previous balance will not be restored.

There is no waiting period to rejoin, and reactivation is instant. You will begin earning points on your next purchase. If you are unsure about canceling permanently, consider just unsubscribing from emails instead — that way you keep the option to use the membership without the email clutter.

Frequently Asked Questions

Will I be charged a fee to cancel ExtraCare?

No. ExtraCare is a free membership program, so there is no cancellation fee, no penalty, and no cost to close your account. You can cancel anytime without any financial consequence.

Can I cancel someone else's ExtraCare account?

No. CVS will only cancel an account if you are the account holder or have authorization from the account holder. If you are trying to cancel an account registered to a family member, they will need to call customer service or visit a store themselves to verify their identity.

What if I have a pending reward or coupon when I cancel?

Pending rewards and coupons will expire after cancellation. Use any active rewards or coupons before you cancel if you want to benefit from them. Once your account closes, you lose access to those offers.

How long does it take for cancellation to go into effect?

Cancellation is immediate. You will stop receiving emails and offers right away, and your account will no longer earn points on purchases. If you do not see the changes within a few hours, contact CVS customer service to confirm the cancellation went through.

Can I cancel over email or through the CVS website?

CVS does not offer email or online cancellation forms. You must cancel by phone at 1-800-746-7287, in-store at any CVS location, or through the mobile app. Phone and in-store are the most reliable methods if you have trouble with the app.