Cancel Crunchyroll through your account settings

Log into your Crunchyroll account on any device, go to Account Settings, and select Subscription. Click the button labeled "Cancel Subscription" — the exact wording varies slightly depending on whether you pay monthly or annually, but the option is always in this menu. Crunchyroll will ask you to confirm the cancellation and may offer a discount to stay; you can ignore this and proceed.

Your access continues until the end of your current billing period. If you paid for a month on the 15th, you keep watching until the 15th of next month. If you paid for a year, you keep access for the full year. Crunchyroll does not refund partial months or years, so canceling mid-cycle means you lose the unused time.

After you cancel, Crunchyroll sends a confirmation email to the address on your account. Save this email — it proves the date you canceled, which matters if you are charged again by mistake.

Key Takeaways

  • You cancel through Account Settings on the Crunchyroll website or app, not by contacting customer service.
  • Your access continues until the end of your current billing period; canceling mid-month does not give you a refund for unused time.
  • Crunchyroll sends a confirmation email after you cancel, which you should keep as proof.
  • If you are charged after canceling, contact Crunchyroll support with your confirmation email and ask for a refund.
  • Removing your payment method from your account does not cancel the subscription — you must use the Cancel Subscription button.

What happens to your account after cancellation

Your login and watch history stay in Crunchyroll's system. If you rejoin later, you can log back in with the same email and password, and your history and saved shows will be there. You do not lose anything by canceling.

While your subscription is canceled, you cannot watch premium content or stream in high definition. You can still browse the site and see what shows are available, but you cannot play them. Some free content may be available depending on your region, but most shows require an active subscription.

Cancel a subscription paid through a third party

If you signed up for Crunchyroll through Apple, Google Play, Amazon Prime Video, or another platform, you must cancel through that platform, not through Crunchyroll itself. Canceling in your Crunchyroll account settings will not work — the subscription is tied to the third-party payment method.

For Apple subscriptions, go to Settings, tap your name, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. For Google Play, open the Play Store app, go to Account, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. For Amazon Prime Video, log into your Prime account, go to Your Account, select Memberships and Subscriptions, find Crunchyroll, and click Cancel Membership. Each platform has slightly different steps, but the option is always in your account or subscription settings.

After you cancel through the third party, Crunchyroll receives notice within a few hours to a few days, depending on the platform. Your access ends at the end of your current billing period with that platform, not with Crunchyroll.

If you are charged after canceling

Contact Crunchyroll support through the Help Center on their website. Explain that you canceled on a specific date (use the date from your confirmation email) and were charged anyway. Include your confirmation email and a screenshot of the charge from your bank or payment method.

Crunchyroll usually responds within a few business days. If the charge was a mistake, they will refund it to your original payment method within one to two billing cycles. If you were charged through a third party like Apple or Google Play, contact that platform's support instead — they handle refunds for those subscriptions.

If Crunchyroll does not respond or denies your refund request, contact your bank or credit card company and dispute the charge. Provide them with your cancellation confirmation email and the date you canceled. Most banks will reverse the charge if you show proof that you canceled before being charged.

Pause your subscription instead of canceling

Crunchyroll offers a pause option that temporarily stops your subscription without canceling it. This is useful if you want to take a break but plan to return. Go to Account Settings, select Subscription, and look for a Pause option. You can pause for up to three months; after that, the subscription resumes automatically.

While paused, you cannot watch any content, but your account and history remain active. When you unpause, you pick up where you left off. Pausing does not charge you during the pause period, but it also does not give you a refund for time already paid.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Crunchyroll does not refund unused time. If you paid for a full month and cancel after two weeks, you lose access to the remaining two weeks with no refund. You keep watching until the end of your billing period, but you do not get money back.

Can I cancel by email or phone?

Crunchyroll does not have a phone line for cancellations. You must cancel through your account settings on the website or app. If you cannot access your account, contact Crunchyroll support through the Help Center and explain the problem; they can cancel for you, but this takes longer than doing it yourself.

What if I forgot my password?

Go to the Crunchyroll login page and click "Forgot Password." Enter your email address, and Crunchyroll sends a reset link. Click the link, create a new password, and log in. Then follow the normal cancellation steps in Account Settings.

Will canceling delete my watch history?

No. Your watch history, saved shows, and account information stay in Crunchyroll's system after you cancel. If you rejoin later with the same email and password, everything is still there.

Can I get a refund if I cancel right after signing up?

Crunchyroll does not offer a trial period or money-back may provide. Once you are charged, the subscription is active and non-refundable, even if you cancel immediately. The only exception is if you were charged by mistake or after you already canceled.