Cancel through your Crunchyroll account settings

Log into your Crunchyroll account on any device, go to Account Settings, and select Subscription. Click the option to cancel your subscription — the exact wording depends on your plan type (monthly, annual, or free tier with ads). Crunchyroll will ask you to confirm the cancellation and may offer a discount to stay; you can decline and proceed. Your access ends at the end of your current billing period, not immediately.

If you subscribed through Crunchyroll's website or app directly, this method works for all plan types. The cancellation takes effect within a few minutes, though you will retain access until your paid period expires. You do not need to contact customer support unless something prevents you from accessing Account Settings.

Key Takeaways

  • Cancel through Account Settings on Crunchyroll's website or mobile app by selecting your subscription and choosing the cancel option.
  • Your subscription ends at the end of your current billing cycle, not on the day you cancel.
  • If you subscribed through a third-party platform like Apple, Google Play, or Amazon, you must cancel through that platform instead of Crunchyroll.
  • Crunchyroll does not process refunds for the remainder of your billing period once you cancel.
  • Contact Crunchyroll support if you cannot access Account Settings or if your cancellation does not go through.

Cancel a subscription purchased through Apple, Google, or Amazon

If you signed up for Crunchyroll through Apple App Store, Google Play, or Amazon Prime Video, you must cancel through that platform, not through Crunchyroll itself. Canceling on Crunchyroll's website will not stop the charges from your third-party account.

Apple: Open Settings, tap your name, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. Google Play: Open the Play Store app, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, choose Crunchyroll, and tap Cancel Subscription. Amazon Prime Video: Go to Your Account, select Prime Video Settings, choose Manage Your Prime Video Membership, and cancel from there. Each platform processes cancellations within a few minutes, though your access continues through the end of your billing period.

What happens after you cancel

Once you cancel, you lose access to Crunchyroll's paid features at the end of your current billing cycle. If you had a Premium or Premium+ plan, you will drop to the free tier with ads (if available in your region) on the day your subscription ends. Any watchlist, ratings, or account preferences you saved remain in your account if you decide to resubscribe later.

Crunchyroll does not issue refunds for unused time in your billing period. If you cancel mid-month on an annual plan, you do not receive a prorated refund for the remaining months. Some payment methods or regions may have different refund policies; contact Crunchyroll support if you believe you are may have access to to a refund under local consumer protection laws.

Reactivate your subscription later

Your Crunchyroll account remains active after cancellation, so you can resubscribe at any time by going back to Account Settings and selecting a plan. You will not lose your watch history, favorites, or account settings. Crunchyroll occasionally offers discounts to returning subscribers, though these are not may provide and vary by region and how long you have been away.

If you subscribed through a third-party platform originally, you must resubscribe through that same platform to maintain the same payment method and billing cycle. Switching platforms requires canceling the old subscription and starting a new one through your chosen platform.

Troubleshoot cancellation problems

If you see an error when trying to cancel, clear your browser cache and cookies, then try again. If you are using the mobile app, try canceling through the website instead. Some older app versions do not display the cancellation option correctly, so updating to the latest version may solve the problem.

If you subscribed through a third-party platform and cannot find the cancellation option, the platform's support team handles the cancellation, not Crunchyroll. Refer to that platform's help documentation or contact their support directly. Crunchyroll support can confirm whether a subscription is still active on your account but cannot cancel subscriptions purchased through other services.

Contact Crunchyroll support

If you have canceled but are still being charged, or if you cannot access the cancellation option, contact Crunchyroll's support team through their website. Go to the Help section, select Contact Us, and choose your issue type. Response times vary, but Crunchyroll typically replies within one to three business days.

Have your account email, subscription plan type, and billing date ready when you contact support. If you subscribed through a third-party platform and are still being charged, provide the name of that platform as well. Support can investigate unauthorized charges and may issue a refund if the cancellation did not process correctly on their end.

Frequently Asked Questions

Can I get a refund if I cancel mid-billing cycle?

No. Crunchyroll does not issue refunds for unused time in your current billing period. Your subscription remains active until the end of that period, and you lose access the day after it expires. If you believe you are may have access to to a refund under your country's consumer protection laws, contact Crunchyroll support with details of your situation.

What if I subscribed through my phone but want to cancel on my computer?

If you subscribed directly through Crunchyroll (not through Apple, Google, or Amazon), you can cancel from any device by logging into your account and going to Account Settings. If you subscribed through Apple App Store or Google Play, you must cancel through that platform regardless of which device you use to watch.

Will I lose my watchlist and ratings if I cancel?

No. Your watchlist, ratings, and all account preferences stay in your account after cancellation. If you resubscribe later, everything will be there. Your watch history is tied to your account, not your subscription status.

How do I cancel if I forgot my password?

Use the Forgot Password option on Crunchyroll's login page to reset it, then log in and cancel through Account Settings. If you subscribed through a third-party platform, use that platform's password reset instead. If you cannot recover your account, contact Crunchyroll support with proof of identity and the email associated with your account.

Can I pause my subscription instead of canceling?

Crunchyroll does not offer a pause feature. You must either keep your subscription active or cancel it. If you want to stop paying temporarily, cancel now and resubscribe when you are ready to watch again.