How to cancel Classpass

You can cancel your Classpass membership through the Classpass app or website at any time, and the cancellation takes effect at the end of your current billing cycle. You do not need to contact customer service unless you want to cancel before your next billing date — Classpass will not refund the remainder of your current month. The fastest route is the app: open Settings, select Membership, then choose Cancel Membership and confirm.

If you cancel mid-cycle, you keep access to your credits and classes until your billing date arrives. After that date, your account closes and you lose any unused credits. Classpass does not roll over credits to a new membership if you rejoin later, so use what you have before your final billing date if you want to get value from them.

Key Takeaways

  • Cancellation through the app or website takes effect at the end of your current billing cycle, not immediately.
  • You keep access to booked classes and credits until your next billing date, even after you request cancellation.
  • Unused credits do not carry over if you rejoin Classpass later, so plan to use them before your account closes.
  • If you want to cancel before your next billing date, contact Classpass support — they cannot refund the current month but can process an immediate cancellation.
  • Pausing your membership is an alternative to cancellation if you want to stop paying temporarily without losing your account.

Cancelling through the Classpass app

Open the Classpass app and tap the profile icon in the bottom right corner. Select Settings, then Membership. You will see your current plan and a Cancel Membership button. Tap it, and Classpass will ask you to confirm and may offer you a discounted rate to stay — you can decline and proceed with cancellation.

After you confirm, you will receive an email with your cancellation details. Your membership will remain active through your current billing cycle. Check the email for your final billing date so you know when your access ends.

Cancelling through the Classpass website

Log into your Classpass account on the website and go to Account Settings. Click Membership, then select Cancel Membership. Follow the same confirmation steps as the app. You will receive a confirmation email with your final billing date.

The website route works the same way as the app — cancellation takes effect at the end of your billing cycle, and you keep your credits and class access until then.

What happens to your credits and booked classes

Any credits remaining in your account stay available until your final billing date. You can book and attend classes with those credits right up until your membership closes. After your billing date passes, your account deactivates and you lose access to any unused credits.

If you have already booked classes after your cancellation date, those bookings will be cancelled automatically. Classpass will notify you of any classes that are being removed from your schedule. If you want to attend classes before your membership ends, book them as soon as you cancel so you do not lose your spot.

Pausing instead of cancelling

If you want to stop paying temporarily but keep your account, Classpass offers a pause option. Pausing freezes your membership for up to three months without cancelling it. You do not use credits while paused, and you do not pay the monthly fee.

To pause, go to Settings and Membership, then select Pause Membership instead of Cancel. When you are ready to resume, you can reactivate from the same menu. Pausing is useful if you know you will want to return to Classpass later but need a break now.

Contacting Classpass support to cancel early

If you want your membership to end before your next billing date, you will need to contact Classpass support. They can process an immediate cancellation, but Classpass does not refund the remainder of your current billing cycle. You will lose access to your account and credits as soon as the cancellation is processed.

Reach out through the Classpass app by tapping Help, or visit the Classpass website and select Contact Us. Have your account email and membership details ready. Support typically responds within one business day, though response times vary.

Frequently Asked Questions

Can I get a refund if I cancel mid-cycle?

No. Classpass does not refund unused portions of your current billing cycle. Your membership remains active through your next billing date, and you keep your credits until then. If you want to cancel immediately and lose access right away, contact support, but you will not receive a refund.

What happens to my credits if I cancel?

Unused credits expire when your membership closes at the end of your billing cycle. They do not carry over if you rejoin Classpass later. Use your remaining credits on classes before your final billing date if you want to get value from them.

Can I reactivate my membership after cancelling?

Yes. You can rejoin Classpass at any time by logging back into your account or creating a new one. However, your old credits will be gone, and you will start fresh with a new membership plan. If you think you might return, pausing is a better option than cancelling.

Will I be charged again after I cancel?

No. Once your current billing cycle ends, you will not be charged. Your payment method will not be charged again unless you manually reactivate your membership.

How do I know when my membership actually ends?

Classpass sends a confirmation email when you cancel that includes your final billing date. You can also check your account in Settings under Membership to see the exact date your access closes. Mark that date on your calendar so you know when to stop booking classes.