Cancel Chewy Autoship through your account settings

You can cancel Chewy Autoship directly through your Chewy account without calling customer service. Log into your Chewy account on their website or mobile app, go to "Account," then select "Autoship Orders." Find the subscription you want to stop, click the three-dot menu next to it, and choose "Cancel Autoship." Chewy will ask you why you're canceling — you can skip this or provide feedback — and the cancellation takes effect immediately.

Your next scheduled delivery will not ship once you cancel. If a delivery is already in progress or scheduled for the same day you cancel, contact Chewy customer service to stop it, since the system may not catch same-day cancellations. You do not need to return anything or pay a cancellation fee.

Key Takeaways

  • Log into your Chewy account, go to Account > Autoship Orders, and click the three-dot menu next to the subscription you want to stop.
  • Cancellation takes effect immediately and stops all future deliveries on that Autoship.
  • If a delivery is scheduled for today or is already processing, call or message Chewy customer service to halt it.
  • You can cancel individual Autoship subscriptions without closing your entire Chewy account.
  • Chewy does not charge a fee to cancel Autoship at any time.

Cancel Autoship by phone or chat

If you prefer not to use your account online, Chewy's customer service team can cancel Autoship for you over the phone or through live chat. Call 1-800-738-0188 (available 7 a.m. to 10 p.m. ET, seven days a week) or use the chat feature in the Chewy app or website. Have your account email or phone number ready so the representative can locate your subscription.

Phone and chat cancellations also take effect immediately. The representative will confirm which Autoship you're canceling and may ask if you want to pause it instead of canceling — pausing lets you restart the subscription later without setting it up from scratch.

Pause Autoship instead of canceling

If you're not sure whether you want to cancel permanently, you can pause an Autoship subscription instead. Pausing stops deliveries for a set period — you choose how long — and you can restart it whenever you're ready without re-entering your pet's information or payment method.

To pause, go to Account > Autoship Orders, click the three-dot menu, and select "Pause Autoship." Choose how many months to pause (typically 1 to 12 months). When the pause period ends, Chewy will resume shipping on your original schedule unless you cancel or pause again before that date.

What happens to your account after canceling

Canceling an individual Autoship does not close your Chewy account or affect other subscriptions. If you have multiple Autoships — for example, one for dog food and one for cat litter — canceling one leaves the others active. You can still log in, place one-time orders, and manage your account normally.

Chewy keeps your saved payment methods and address on file after you cancel Autoship. If you want to remove this information, you can delete it from your account settings. Canceling Autoship does not delete your order history.

Cancel Autoship before your next delivery date

Chewy shows your next scheduled delivery date in the Autoship Orders section. If you want to stop a specific delivery, cancel before that date arrives. Once a delivery ships, you cannot cancel it through your account — you'll need to refuse the package or contact customer service to request a refund.

Chewy typically ships Autoship orders two to three days before the scheduled delivery date, so canceling a few days early gives you a safety margin. If you're unsure whether a delivery has already shipped, check your account or contact customer service to confirm the status.

Restart Autoship after canceling

If you cancel Autoship and later want to restart it, you can set up a new subscription for the same product. Go to the product page, select your pet and delivery frequency, and create a new Autoship. You'll need to re-enter your delivery address and payment method, though Chewy will suggest your saved information.

Restarting is different from pausing: if you cancel, you lose the original subscription settings and have to rebuild them. If you think you might want to resume within a few months, pausing is simpler than canceling and restarting.

Frequently Asked Questions

Will I be charged if I cancel Autoship?

No. Chewy does not charge a cancellation fee. You will only be charged for deliveries that have already shipped. If you cancel before your next scheduled delivery date, you will not be charged for that order.

Can I cancel Autoship on the mobile app?

Yes. Open the Chewy app, tap Account, select Autoship Orders, tap the three-dot menu next to the subscription, and choose Cancel Autoship. The process is the same as on the website.

What if I cancel but still receive a delivery?

Contact Chewy customer service immediately. If the package hasn't been delivered yet, they can intercept it. If it has arrived, you can refuse the delivery or request a refund. Keep the tracking number handy when you call.

Can I change the delivery date instead of canceling?

Yes. In your Autoship Orders, you can adjust the delivery frequency or push back the next delivery date without canceling. Click the three-dot menu and select "Edit Autoship" to change the schedule.

Do I lose my Chewy account if I cancel Autoship?

No. Canceling Autoship only stops that subscription. Your account, saved addresses, payment methods, and order history remain active. You can still place one-time orders and manage other Autoships.