How to Cancel a Chegg Account

You can cancel a Chegg account through your account settings on the Chegg website or mobile app. The process takes a few minutes and stops recurring charges immediately, though the timing of refunds depends on your subscription type and payment method. Chegg does not require you to call customer service or provide a reason for cancellation.

If you have an active subscription, cancellation stops future billing but does not refund charges you have already paid for the current billing period. If you cancel during a free trial, you will not be charged. Textbook rentals and one-time purchases are separate from subscriptions and do not need to be cancelled — they simply expire or end when the rental period is over.

Key Takeaways

  • Log into your Chegg account, go to Account Settings, find Subscriptions, and select Cancel Subscription to stop recurring charges.
  • Cancellation takes effect immediately and stops future billing, but does not refund the current billing period.
  • If you cancel during a free trial, you will not be charged anything.
  • Refunds for textbook rentals or one-time purchases follow Chegg's return policy, which is separate from subscription cancellation.
  • You can reactivate a cancelled subscription at any time by logging back in and selecting a plan.

Steps to Cancel Through the Website

Open a web browser and go to chegg.com. Log in with your email address and password. Once you are logged in, look for your account menu — this is usually in the top right corner of the page, often shown as your name or a profile icon.

Click on Account Settings or My Account. Look for a section called Subscriptions, Billing, or Membership. Click on the subscription you want to cancel. You will see a button or link that says Cancel Subscription or End Membership. Click it, and Chegg will ask you to confirm. Select Confirm Cancellation or Yes, Cancel. The page will show a confirmation message, and you should receive a confirmation email within a few minutes.

Steps to Cancel Through the Mobile App

Open the Chegg app on your phone or tablet. Tap the menu icon (usually three horizontal lines) or your profile picture in the bottom right corner. Select Account Settings or My Account. Scroll down to find Subscriptions or Membership.

Tap on your active subscription. You will see a Cancel Subscription button. Tap it and confirm when Chegg asks you to verify. You will see a confirmation message on screen, and an email confirmation will arrive shortly. The process is the same whether you use an iPhone or Android device.

What Happens to Your Account After Cancellation

Your account remains active after you cancel a subscription. You can still log in, view your rental history, and access any textbooks you currently have rented. You will lose access to Chegg Study (homework help and textbook solutions) and Chegg Writing (essay review) if those were part of your subscription, but you keep access to your account dashboard.

If you had a textbook rental that was part of your subscription, that rental continues until the rental period ends — cancelling the subscription does not automatically return the book. You will still need to return it by the due date to avoid late fees. One-time purchases like individual textbook rentals or writing services are not affected by subscription cancellation.

Refunds and Billing After Cancellation

Chegg does not refund the current billing period when you cancel a subscription. If you paid $14.95 for a month and cancel on day 5, you keep access until day 30 but do not receive a refund for the unused days. Your next billing date will not occur — no future charges will appear on your card.

If you cancel during a free trial period, you will not be charged. Refunds for textbook rentals follow a different policy: most rentals can be returned within 14 days of delivery for a full refund, but this is handled separately from subscription cancellation. Check your rental receipt or the Chegg website for the specific return window for any textbook you rented.

If You Cannot Find the Cancel Button

Some accounts show subscription settings in different locations depending on how you signed up. If you subscribed through an app store (Apple App Store or Google Play), you may need to cancel through that store instead of through Chegg directly. On iPhone, go to Settings, tap your name, select Subscriptions, find Chegg, and tap Cancel Subscription. On Android, open Google Play, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, find Chegg, and tap Cancel Subscription.

If you signed up with a third-party account (Google, Facebook, or Apple ID), you can still cancel through Chegg's website using those login credentials. Log in the same way you normally do, then follow the subscription cancellation steps above. If you still cannot locate the cancel option, Chegg's customer service team can walk you through it — you can reach them through the Help Center on the Chegg website.

Reactivating Your Account Later

You can restart a Chegg subscription at any time after cancellation. Log back into your account and select a subscription plan from the homepage or account settings. Your account history, rental records, and saved items remain in your account even after cancellation, so you will see your previous activity when you log back in.

If you reactivate within a short time, Chegg may offer you a promotional rate or discount. There is no penalty for cancelling and restarting — you can do this as many times as you need.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Chegg does not refund unused portions of your billing period. If you cancel on day 10 of a 30-day cycle, you keep access until day 30 but do not receive money back for the remaining days. Your next billing date will not occur.

What if I cancel during a free trial?

You will not be charged. Free trials end without billing you, whether you cancel or not. Cancelling during a trial simply confirms you do not want to be charged when the trial ends.

Do I have to return my textbook if I cancel my subscription?

Yes, if you have an active rental. Cancelling your subscription does not return the book automatically. You must ship it back by the rental due date to avoid late fees. The subscription and the rental are separate transactions.

Can I cancel if I subscribed through the app store?

You can cancel through either the app store or Chegg's website, but if you subscribed through Apple App Store or Google Play, you may need to cancel through that store to stop billing. Check your app store subscription settings first, then try Chegg's website if the option is not there.

What happens to my account information after I cancel?

Your account stays active and you can log in anytime. Your rental history, saved notes, and account details remain. You simply lose access to subscription features like Chegg Study and Chegg Writing until you reactivate.