How to cancel Canva
To cancel Canva, log into your account on the Canva website or app, go to your account settings, find the subscription or billing section, and select the option to cancel your plan. Canva will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed. Your access ends at the end of your current billing cycle, not immediately, so you keep the service until that date passes.
The exact steps differ slightly between the web version and the mobile app, but the cancellation option lives in the same place: your account settings under billing or subscription. If you cannot find it, Canva's support team can walk you through the process by email or chat.
Key Takeaways
- Cancel through your account settings under billing or subscription, not by deleting the app or stopping payment.
- Your plan remains active until the end of your current billing period, even after you cancel.
- Canva may offer a discount code when you try to cancel — you can accept it or decline and proceed with cancellation.
- If you paid for Canva through the Apple App Store or Google Play Store, you must cancel through that platform instead of through Canva's website.
- Cancelling does not delete your designs; they remain in your account if you log back in later.
Cancelling on the Canva website
Open Canva.com and log in with your email and password. Click your profile icon or avatar in the top right corner and select "Account" or "Settings" from the dropdown menu. Look for a section labeled "Billing," "Subscription," or "Plans" — the exact name varies depending on when your account was created.
Click into that section and find the button or link that says "Cancel plan," "Downgrade," or "Manage subscription." Canva will show you a summary of what you are cancelling and ask you to confirm. At this point, Canva often displays a discount offer — a percentage off or a number of free months if you stay. You can accept the offer or ignore it and click "Cancel" or "Confirm cancellation" to proceed. Your plan ends on the date shown on the confirmation screen.
Cancelling on the Canva mobile app
Open the Canva app on your phone or tablet and tap the profile icon at the bottom right of the screen. Tap "Account" or "Settings," then look for "Billing," "Subscription," or "Plans." Tap into that section and find the option to cancel or downgrade your plan.
The process mirrors the website version: Canva shows you a summary, may offer you a discount, and asks you to confirm. Tap "Cancel" or "Confirm" to complete the cancellation. Your plan remains active until the end of your billing cycle.
If you subscribed through an app store
If you signed up for Canva through the Apple App Store or Google Play Store, you cannot cancel through Canva's website or app. Instead, you must cancel through the store where you subscribed.
For Apple App Store: On your iPhone or iPad, open the Settings app, tap your name at the top, select "Subscriptions," find Canva in the list, and tap "Cancel Subscription." For Google Play Store: Open the Google Play app on your Android device, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," find Canva, and tap "Cancel subscription." Cancelling through the app store stops your payment and ends your plan on the date shown.
What happens after you cancel
Your Canva account and all your designs remain in your account after cancellation. You can log back in at any time to view or download your work. However, you lose access to Canva's paid features — templates, fonts, stock photos, and design elements that require a subscription. Any designs you created using premium features remain in your account, but you cannot edit them with those features unless you resubscribe.
If you downgrade to Canva's free plan instead of cancelling entirely, you keep access to basic design tools but lose premium templates and elements. Downgrading is different from cancellation: downgrading keeps your account active on the free tier, while cancellation ends your paid plan and reverts you to free access automatically.
If you are having trouble cancelling
If the cancellation button does not appear in your account settings, or if you subscribed through a third-party platform (like a bundle service), contact Canva support directly. You can reach them through the help section in your account settings, where you will find options to email support or start a chat. Have your account email and the date of your last payment ready when you contact them.
If you cancelled but were still charged, check your bank or credit card statement to confirm the cancellation date. Sometimes a final charge appears after cancellation if it was processed before your cancellation request went through. If you see a charge after your cancellation date, contact Canva support with your cancellation confirmation and the charge details, and they can investigate.
Frequently Asked Questions
Can I get a refund after I cancel?
Canva's refund policy depends on how long ago you were charged. If you cancel within a few days of your billing date, Canva may issue a refund for the unused portion of your plan. Contact support with your cancellation date and billing date, and they will review your account. Refunds are not may provide, but support can tell you whether you are within the refund window.
Will cancelling delete my designs?
No. Your designs stay in your account after cancellation. You can log back in and view them, download them, or share them. You simply cannot edit them using premium features unless you resubscribe.
What is the difference between cancelling and downgrading?
Cancelling ends your paid plan and reverts your account to Canva's free tier. Downgrading moves you to a lower-cost paid plan (if available). Both stop your current subscription charges, but downgrading keeps you on a paid plan with fewer features, while cancellation moves you to free access.
Can I cancel anytime, or do I have to wait until my billing date?
You can cancel anytime. Your plan remains active until the end of your current billing cycle, regardless of when you cancel. Canva does not charge you again after you cancel, even if your billing date arrives before your plan ends.
What if I want to resubscribe later?
You can resubscribe to Canva at any time by logging back into your account and selecting a plan. Your old designs and account information will still be there. Canva sometimes offers discounts to returning subscribers, so check for any offers when you log back in.