What Happens When You Cancel BeenVerified

BeenVerified is a background check and people search service run by a private company. When you cancel, your subscription stops and you stop being charged. You lose access to search reports and any stored information in your account. The company keeps records of searches you ran while subscribed, but you can request deletion of your personal data under state privacy laws.

Cancellation is not automatic when your subscription period ends — you have to request it yourself, or your card will be charged again on the renewal date. Most people cancel through their online account dashboard, though you can also contact customer service by phone or email. The process takes a few minutes if you use the website, or longer if you go through phone support.

Key Takeaways

  • You can cancel BeenVerified through your account settings on their website, by calling their customer service number, or by sending an email request.
  • Cancellation stops future charges but does not refund money you already paid for your current subscription period.
  • After cancellation, you lose access to your account and any reports you saved, though BeenVerified keeps records of your activity.
  • If you subscribed through a third-party app or platform, you may need to cancel through that service instead of directly with BeenVerified.

Cancel Through Your Online Account

Log into your BeenVerified account on their website using your email and password. Go to your account settings or subscription page — this is usually found in a menu labeled "Account," "Settings," or "Manage Subscription." Look for an option that says "Cancel Subscription" or "Downgrade."

Click the cancellation option and follow the prompts. BeenVerified will ask you why you are canceling and may offer you a discount to keep your subscription. You can decline the offer and continue with cancellation. Once you confirm, you should receive an email confirming that your subscription has ended. Check your email (including spam folders) for this confirmation.

If you cannot find the cancellation option in your account settings, try searching the BeenVerified website for "cancel subscription" or "manage subscription." Some accounts have the option buried in account preferences rather than in a main menu.

Cancel by Phone or Email

Call BeenVerified's customer service line at 1-888-579-5735. Have your account email address and the phone number or email associated with your subscription ready. Tell the representative you want to cancel your subscription. They will ask for confirmation and may offer you a discount or pause option before processing the cancellation.

If you prefer email, send a cancellation request to support@beenverified.com with your full name, account email, and a clear statement that you want to cancel your subscription. Include the phone number or email tied to your account so they can locate it. Response times vary, but you should hear back within one to three business days.

Keep a copy of any confirmation email or reference number the company sends you. If you are charged again after cancellation, you will have proof that you requested it.

If You Subscribed Through a Third-Party App or Platform

If you signed up for BeenVerified through Apple App Store, Google Play, Amazon, or another third-party platform, you must cancel through that platform, not through BeenVerified directly. The third-party handles billing and subscription management.

On Apple devices, go to Settings, tap your name, select Subscriptions, find BeenVerified, and tap Cancel Subscription. On Android, open Google Play, go to Subscriptions, select BeenVerified, and tap Cancel. On Amazon, go to Your Account, select Memberships and Subscriptions, find BeenVerified, and select Cancel. Each platform has slightly different steps, but all require you to confirm cancellation before it takes effect.

What to Do if You Are Charged After Canceling

If your card is charged after you canceled, contact your bank or credit card company first. You can dispute the charge as unauthorized and request a refund. Most banks will reverse the charge within one to two billing cycles. Keep the cancellation confirmation email as proof that you requested the cancellation.

Also contact BeenVerified directly with your cancellation confirmation and the date you were charged. Explain that you canceled and were charged anyway. Ask for a refund. BeenVerified's customer service can sometimes process refunds for erroneous charges, though they may require proof of cancellation. If the company refuses to refund, your bank's dispute process is your backup option.

Removing Your Personal Data After Cancellation

Canceling your subscription does not remove your personal information from BeenVerified's database. The company compiles data from public records, court documents, and other sources. To request removal of your data, you can submit a removal request through their website or contact their support team.

Some states have privacy laws that give you the right to request deletion of your personal information. California, Virginia, Colorado, Connecticut, and Utah have laws that allow you to submit data deletion requests. BeenVerified must respond to these requests, though they may take 30 to 45 days to process. You will need to verify your identity before they remove your data.

Frequently Asked Questions

Will I get a refund if I cancel mid-subscription?

Most subscription services, including BeenVerified, do not refund unused portions of your subscription. Once you have paid for a billing period, that money is kept even if you cancel partway through. Check your subscription terms or contact customer service to confirm the refund policy for your specific plan.

How do I know if my cancellation went through?

You should receive a confirmation email from BeenVerified within a few minutes if you canceled online, or within one to three business days if you canceled by phone or email. Check your inbox and spam folder. If you do not receive confirmation within three days, contact customer service to verify that your cancellation was processed.

Can I pause my subscription instead of canceling?

Some BeenVerified plans offer a pause or temporary suspension option instead of full cancellation. When you request cancellation, the company may offer this as an alternative. A pause typically stops charges for a set period (often 30 days) while keeping your account active. Ask customer service if this option is available for your plan.

What happens to my saved reports after I cancel?

Once your subscription ends, you lose access to your account and any reports you saved. You cannot download or retrieve them after cancellation. If you need to keep copies of reports, download them before you cancel. After cancellation, you would have to pay for a new subscription to run searches again.

Do I need to cancel if my free trial is ending?

Yes. Free trials convert to paid subscriptions automatically unless you cancel before the trial period ends. Check your confirmation email for the exact end date of your trial. Cancel at least one day before that date to avoid being charged. If you are already charged, contact customer service to request a refund of the first billing cycle.