How to cancel BarkBox

You can cancel BarkBox through your account settings on their website or by calling customer service at 1-877-BARKBOX (1-877-227-5269). The fastest method is online: log in, go to your account, find the subscription settings, and select cancel. BarkBox will ask why you're leaving—you can skip that step—and your cancellation takes effect immediately. You won't be charged again, though you keep any remaining credits or treats in your current box until it ships.

If you've already been charged for your next box and want that money back, you'll need to contact customer service directly. They handle refunds on a case-by-case basis, and your success often depends on how close you are to your next shipment date. Calling is faster than email if you need an answer the same day.

Key Takeaways

  • Cancel online through your account settings, or call 1-877-BARKBOX to speak to someone directly.
  • Cancellation takes effect right away, and you won't be charged for future boxes once you confirm.
  • If you've already paid for an upcoming box, contact customer service to request a refund—they don't process these automatically.
  • You can pause your subscription instead of canceling if you want to restart later without losing your account history.

Canceling through your BarkBox account online

Log in to BarkBox.com with your email and password. Click on your account icon or profile menu (usually in the top right corner), then select "Account" or "My Account." Look for a section labeled "Subscription," "Billing," or "Manage Subscription"—the exact wording varies, but it's always in account settings.

Once you find your subscription details, you'll see an option to pause or cancel. Click cancel. BarkBox will show you a confirmation screen and may ask you to select a reason for leaving (this is optional). Confirm the cancellation, and you're done. Check your email for a confirmation message—keep this for your records in case you need to reference it later.

Canceling by phone or email

Call BarkBox customer service at 1-877-BARKBOX (1-877-227-5269). Have your account email and order number ready. Tell them you want to cancel your subscription. They'll confirm your identity, process the cancellation, and send you a confirmation email. Phone support is available Monday through Friday during business hours, and wait times are usually short.

You can also email support through the contact form on BarkBox.com, but email responses typically take 24 to 48 hours. Use the phone line if you need the cancellation processed today or if you're calling about a refund—customer service can often resolve refund requests on the spot.

What happens to your current box and credits

If you cancel before your next box ships, that box will not be sent to you, and you won't be charged. Any remaining balance or credits in your account stay there—they don't disappear when you cancel. If you change your mind later, you can reactivate your subscription and use those credits toward a new order.

If your box has already shipped, you'll receive it as normal. Cancellation only stops future shipments, not ones already in transit. If you want to refuse delivery or return an already-shipped box, contact customer service—they handle returns on a case-by-case basis and may issue a refund depending on the box's condition.

Requesting a refund for a charged box

BarkBox doesn't automatically refund charges when you cancel. If you've been charged for a box you don't want, you need to ask for a refund directly. Call 1-877-BARKBOX or email support and explain that you canceled before the box shipped and want your money back. Refunds are more likely if you request them before the box leaves the warehouse.

The company's refund policy is flexible but not may provide. If your box has already shipped, a refund becomes harder to get—they may ask you to refuse delivery or return it first. If you're within a few days of your billing date and want to avoid a charge, cancel immediately and mention the upcoming charge when you contact them.

Pausing instead of canceling

If you're not sure whether you want to cancel permanently, BarkBox lets you pause your subscription instead. Pausing stops shipments for a set period—usually 1 to 3 months—without closing your account. Your subscription history, saved preferences, and credits all stay intact. When you're ready to restart, you log back in and resume with one click.

Pausing is useful if you're traveling, have too many treats on hand, or want to take a break without losing your account. You can pause through the same account settings where you'd cancel, or ask customer service to pause for you when you call.

Frequently Asked Questions

Will I be charged after I cancel?

No. Once you confirm the cancellation, BarkBox stops all future charges. If you've already been charged for an upcoming box, you'll need to contact customer service to request a refund—cancellation alone doesn't reverse charges that have already gone through.

Can I get a refund if I cancel mid-month?

BarkBox doesn't offer prorated refunds for mid-month cancellations. If you cancel after being charged, contact customer service and explain your situation. They may issue a refund if the box hasn't shipped yet, but there's no may provide. Refunds are handled case-by-case.

What if I want to restart my subscription later?

You can reactivate your account anytime by logging back in and resuming your subscription. Your saved preferences and any remaining credits carry over. If you're unsure about restarting, pause instead of canceling—it's easier to resume a paused subscription than to rebuild a canceled one.

Do I have to tell BarkBox why I'm canceling?

No. When you cancel online or by phone, BarkBox may ask for feedback, but you can skip that step. You don't owe them an explanation, and declining to answer won't delay your cancellation.