Stop an Autoship order before it ships

To cancel a Chewy Autoship order, log into your account, go to your active Autoship orders, and click the order you want to stop. Then select "Skip this delivery" or "Cancel Autoship" depending on whether you want to pause it once or end the subscription entirely. You can do this on the Chewy website or mobile app at any time before the order ships — usually at least a few days before your scheduled delivery date.

Chewy sends you an email reminder before each Autoship order processes, which gives you a window to cancel or modify it. If you miss that window and the order has already shipped, you'll need to contact Chewy customer service to request a refund or return. The email typically arrives three to five days before the ship date, though this timing can vary depending on your delivery location and the product type.

Key Takeaways

  • You can cancel or skip an Autoship order through your account dashboard without calling or emailing Chewy.
  • Cancellations must happen before the order ships, which Chewy notifies you about by email several days in advance.
  • Skipping a single delivery is different from canceling the entire Autoship subscription — choose the right option for what you need.
  • If an order ships before you cancel, contact Chewy's customer service team to discuss a refund or return.

Log in and find your Autoship orders

Open Chewy.com or the Chewy app and sign into your account. Click on your account menu (usually in the top right corner on desktop, or the hamburger menu on mobile) and look for "Autoship" or "My Orders." This section shows all your active recurring orders with their scheduled delivery dates.

Each Autoship order displays the next ship date clearly. This date is when Chewy will charge your payment method and prepare the order to ship. You have until that date to make changes. If you're not sure which order you're looking for, the dashboard lists the product name, quantity, and how often it's scheduled to ship.

Choose between skipping once or canceling entirely

When you click on an Autoship order, you'll see two main options. "Skip this delivery" pauses that single shipment — your Autoship continues, and the next order will ship on its regular schedule after the skipped date. "Cancel Autoship" ends the entire recurring subscription for that item.

Use "Skip" if you have enough of the product in stock and want to resume deliveries later. Use "Cancel" if you no longer need the item delivered regularly. You can always set up a new Autoship for the same product later if you change your mind. Some customers skip multiple times in a row if they're using up existing inventory but want to keep the subscription active.

Confirm the cancellation or skip

After you select skip or cancel, Chewy will ask you to confirm. Read the confirmation message to make sure you're taking the action you intended — the wording differs slightly between skipping once and canceling the full subscription. Once you confirm, the change takes effect immediately in your account.

Chewy will send you a confirmation email showing that the Autoship order has been skipped or canceled. Keep this email for your records in case you need to reference it later. The confirmation includes the order number, the product name, and the date the change was made.

What to do if the order already shipped

If you didn't cancel in time and the order has already been charged and shipped, contact Chewy customer service through the website chat, phone, or email. Explain that you want to cancel the order, and ask whether they can stop the shipment before it arrives or process a refund.

Chewy's customer service team can sometimes intercept orders that have shipped but not yet been delivered, depending on how far along the package is in transit. If they can't stop it, they'll walk you through the return process. Most Chewy returns are free, and you can initiate them through your account or by calling customer service. You typically have 30 days from delivery to return unopened items.

Manage Autoship frequency and amounts

You don't have to cancel an entire Autoship to make changes. From your Autoship dashboard, you can adjust how often the order ships (every 2 weeks, monthly, every 3 months, etc.) and change the quantity. You can also update the delivery address or payment method without canceling the subscription.

These changes take effect on your next scheduled shipment. If you want to change the frequency or quantity for an order that's about to ship, make the change as soon as possible — some changes may not apply if the order has already been processed by Chewy's warehouse. Adjusting frequency is useful if you find you're ordering too often or not often enough.

Frequently Asked Questions

Can I cancel Autoship on the mobile app?

Yes. Open the Chewy app, go to your account menu, find Autoship, select the order you want to cancel, and choose "Cancel Autoship" or "Skip this delivery." The process is the same as on the website.

Will I get a refund if I cancel before the order ships?

If you cancel before the order ships, you won't be charged. If the order has already been charged and shipped, contact Chewy customer service to request a refund or return.

What happens to my Autoship discount if I cancel?

Chewy's Autoship discount applies only while the subscription is active. Once you cancel, future orders of that item won't have the discount unless you set up a new Autoship.

Can I pause Autoship instead of canceling it?

Yes. Use the "Skip this delivery" option to pause a single shipment. Your Autoship remains active and will resume on the next scheduled date. You can skip as many times as you need without canceling the subscription.

How do I know when my Autoship order will ship?

Your Autoship dashboard shows the exact ship date for each order. Chewy also sends an email reminder a few days before the order processes, which gives you time to skip or cancel if needed.