Contact Anytime Fitness directly by phone or in person at your home club

Anytime Fitness requires you to cancel in person or by phone — you cannot cancel online or by email. Call your home club directly (the location where you signed up) during business hours, or visit in person and ask to speak with a manager or staff member who handles memberships. Have your membership number ready, which appears on your membership card or any billing statement.

If you cannot reach your home club by phone, visit in person with your ID and membership card. Some locations are staffed 24 hours, but the business office that processes cancellations typically operates during standard hours. Ask when the membership team is available before making the trip.

Key Takeaways

  • You must cancel by calling or visiting your home club in person — online or email cancellation is not an option.
  • Your contract may require 30 days' written notice before your membership ends, depending on your agreement and state law.
  • Request written confirmation of your cancellation date and get the name of the staff member who processed it.
  • Stop using the gym immediately after cancellation to avoid accidental charges, and monitor your bank account for the final billing cycle.
  • If you signed up during a promotional period, you may face an early termination fee unless you are within the cancellation window.

Understand your contract's cancellation terms before you call

Anytime Fitness memberships vary by location and the agreement you signed. Most memberships require 30 days' written notice before cancellation takes effect, meaning your last billing date will be 30 days after you notify the club. Some contracts include an early termination fee if you cancel before a set period (often 12 months) has passed. Check your membership agreement or the receipt from when you signed up to see what terms apply to you.

State law also affects cancellation rules. Some states require gyms to allow month-to-month cancellation without penalty after an initial contract period, while others allow longer lock-in periods. If your contract terms seem unclear or unreasonable, ask the staff member to explain them in writing before you proceed with cancellation.

Provide written notice if the club requires it

Many Anytime Fitness locations require written notice of cancellation in addition to the phone or in-person request. Ask the staff member handling your cancellation whether they need a written letter or email. If they do, send it to the address or email they provide and request a read receipt or confirmation. Keep a copy for your records.

Written notice protects you by creating a paper trail showing when you notified the gym. If a dispute arises over your cancellation date or a charge appears after you expected it to stop, you will have proof of when you submitted your request.

Get written confirmation of your cancellation date

Before you leave the gym or end the phone call, ask for written confirmation that includes your cancellation date, the date your membership will end, and the name of the staff member who processed it. Some clubs provide this on the spot; others email it within one business day. Do not leave without this information or a clear understanding of when your membership ends.

Your final billing date should be the cancellation date plus 30 days (or whatever notice period your contract requires). If the staff member tells you a different date, ask them to explain why. Write down the exact date you expect the charges to stop.

Monitor your account after cancellation

Check your bank account or credit card statement for at least two billing cycles after your cancellation date to confirm the charges have stopped. Gyms sometimes continue billing by mistake, especially if the cancellation was not properly entered into their system. If you see a charge after your cancellation date has passed, contact the gym immediately and reference your confirmation.

If the gym refuses to refund an erroneous charge, contact your bank or credit card company and dispute the transaction. Provide them with your cancellation confirmation and any written notice you sent. Most banks will reverse unauthorized charges within 30 to 60 days.

Know what happens if you signed up during a promotion

Promotional memberships (such as "$1 for the first month" or "no enrollment fee") often come with longer contract terms or early termination fees. If you signed up during a promotion, you may owe a fee to cancel before the promotional period ends. Ask the staff member what fee, if any, applies to your membership before you finalize the cancellation.

Some promotions allow cancellation without penalty after a certain number of months (often 12). If you are within that window, the fee should not apply. If you are outside the window and do not want to pay the fee, you can keep the membership active or ask whether the gym will waive the fee as a courtesy.

Frequently Asked Questions

Can I cancel my Anytime Fitness membership online?

No. Anytime Fitness does not offer online cancellation. You must call your home club or visit in person. Some gyms may accept cancellation requests by email if you follow up with a phone call, but email alone is not sufficient.

What if I moved and cannot visit my home club in person?

Call your home club during business hours and explain your situation. Most locations will process a cancellation over the phone if you provide your membership number and can answer security questions. Ask for written confirmation to be emailed or mailed to you.

Will I be charged after I cancel?

You will be charged through your cancellation date plus any notice period required by your contract (usually 30 days). After that date, no charges should appear. If they do, contact the gym immediately and dispute the charge with your bank if necessary.

What if the gym says I still owe money after I cancel?

Ask the staff member to itemize what you owe and why. Common reasons include unpaid fees from before cancellation, an early termination fee, or charges through the full notice period. Request written documentation of the amount and the reason before you pay anything.

Can I freeze my membership instead of canceling?

Some Anytime Fitness locations offer membership freezes for a set period (often 30 to 90 days) at a reduced rate or for free. Ask whether your club offers this option before you cancel. A freeze may be cheaper than canceling and restarting later if you think you might return.