Cancel Xbox Game Pass through your Microsoft account settings

You cancel Xbox Game Pass by logging into your Microsoft account online, finding your subscription in the billing section, and selecting the option to turn it off. The process takes about two minutes. Your access ends on your next billing date — you do not lose it immediately, and you are not charged again after you cancel.

You can also cancel through the Xbox app on your console or PC, or by calling Microsoft support if you cannot access your account online. The result is the same regardless of which method you use: your subscription stops at the end of your current billing period.

Key Takeaways

  • You must log into your Microsoft account online or use the Xbox app to cancel; you cannot cancel by phone unless you cannot access your account another way.
  • Cancellation takes effect on your next billing date, not immediately, so you keep your Game Pass access until that date arrives.
  • If you cancel and then change your mind before your billing date, you can reactivate your subscription and your access will continue without a gap.
  • Game Pass Ultimate, Game Pass for Console, and Game Pass for PC all cancel the same way through your Microsoft account.

Steps to cancel on the web

Go to account.microsoft.com and sign in with the email and password you use for Xbox. Click Subscriptions in the left menu. Find Xbox Game Pass in the list of active subscriptions and click on it.

Click the button that says Manage subscription or Manage. On the next page, look for the option to Cancel subscription or Turn off recurring billing. Click it. Microsoft will ask you to confirm and may offer you a discount to stay; you can ignore this and proceed with cancellation. After you confirm, you will see a message saying your subscription is set to cancel on a specific date — that is your final billing date.

Cancel through the Xbox app on console or PC

On Xbox console, go to Settings, then Account, then Subscriptions. Find Xbox Game Pass and select it. Choose Manage subscription and then Cancel subscription. Confirm your choice.

On PC, open the Xbox app, click your profile icon in the top right, select Settings, then Account, then Subscriptions. Find Game Pass, click Manage, and select Cancel subscription. The cancellation takes effect on your next billing date, the same as if you cancelled online.

What happens to your games and saves after cancellation

You lose access to all Game Pass games on your final billing date. Games you own outright (games you purchased, not rented through Game Pass) remain on your console and you can still play them. Game saves are stored on Xbox servers and are not deleted when your subscription ends, so if you reactivate Game Pass later, your progress is still there.

If you have Game Pass Ultimate, you also lose access to Xbox Live Gold and cloud gaming on that date. Any in-game progress or achievements you earned while subscribed stay on your account permanently.

Reactivating Game Pass if you change your mind

If you cancel but want to restart your subscription before your final billing date, you can reactivate it through the same account settings. Go back to Subscriptions, find Game Pass, and select the option to turn it back on or resume. Your subscription will continue from where it was, and you will not be charged twice.

If you cancel and your subscription ends, you can restart it at any time in the future by going to the Microsoft Store or your account settings and purchasing a new subscription. You will be charged the regular monthly or annual price, not a discounted rate.

If you cannot cancel online

If you forget your password, cannot access your email, or your account is locked, you can contact Microsoft support by phone or chat. Have your account email and the phone number or payment method associated with your subscription ready. Support can cancel the subscription for you and confirm the cancellation date.

You can also cancel through a family organizer if you are part of a Game Pass family plan. The organizer logs into their account, goes to Settings, then Family, and can manage or remove any family member's subscriptions from there.

Frequently Asked Questions

Do I get a refund if I cancel Game Pass?

No. Once you have been charged for a billing period, that charge is not refunded even if you cancel before the period ends. You keep your access until your final billing date, so you are not losing the service you paid for. If you were charged in error or believe there is a mistake, contact Microsoft support with your receipt.

Will I lose my Game Pass games if I cancel?

Yes, you lose access to all Game Pass games on your final billing date. Games you own outright stay on your console. Your saves and achievements are not deleted and will be there if you reactivate Game Pass later.

Can I cancel Game Pass for just one month?

Yes. Whether you pay monthly or annually, you can cancel after any billing period. If you pay monthly, you cancel and your subscription ends one month later. If you pay annually, you cancel and your subscription ends one year later. There is no way to pause or reduce your subscription to a shorter period.

What if my payment method is expired or invalid?

Microsoft will try to charge your payment method on your billing date. If it fails, your subscription will not renew and your access will end. You can update your payment method in your account settings if you want to keep your subscription active.

Does cancelling Game Pass cancel Xbox Live Gold too?

Only if you have Game Pass Ultimate, which includes Xbox Live Gold. If you have Game Pass for Console or Game Pass for PC only, your Xbox Live Gold subscription (if you have one) is separate and will not be affected by cancelling Game Pass.