Contact Customer Service Before Your Order Ships

Adam and Eve processes orders quickly, so your best chance to stop an order is to reach their customer service team before the package leaves the warehouse. Call 1-800-269-9795 during business hours (the phone number appears on their website under Contact Us). Have your order number ready — you'll find it in your confirmation email or in your account under Order History.

If you reach them in time, a representative can cancel the order and issue a refund to your original payment method. The refund typically appears within 3 to 5 business days, though your bank or credit card company may take an additional 1 to 2 business days to post it to your account.

If you prefer not to call, you can also try emailing their customer service address, which is listed on their Contact Us page. Email responses usually take 24 to 48 hours, so calling is faster if you need to cancel urgently.

Key Takeaways

  • Call 1-800-269-9795 with your order number to cancel before the package ships — this is the fastest method.
  • Refunds return to your original payment method within 3 to 5 business days after cancellation.
  • Once a package ships, you'll need to refuse delivery or initiate a return instead of cancelling.
  • Check your confirmation email for the order number and tracking information to know whether your order has already left the warehouse.

What Happens After Your Order Ships

If the order has already shipped, cancellation is no longer an option — you'll need to refuse the delivery or return the package after it arrives. When the package is in transit, you can sometimes contact the carrier (usually UPS, FedEx, or USPS depending on the shipping method) to request that it be returned to sender, but this doesn't always work and depends on how far along the delivery is.

Your other option is to wait for the package to arrive and then refuse it at the door. Write "Return to Sender" on the package and leave it for the carrier to pick up. This sends it back to Adam and Eve, and they'll process a refund once they receive and inspect the returned item.

Returning an Order You've Already Received

If you've already received the package, Adam and Eve allows returns within 30 days of purchase for most items. You'll need to contact customer service to request a return authorization number, then ship the item back at your own expense (unless the return is due to damage or a defective product, in which case Adam and Eve may cover shipping).

Once Adam and Eve receives your return, inspects it, and confirms it's in resalable condition, they'll process a refund. This process typically takes 2 to 4 weeks from the time they receive the package. Keep your tracking number from the return shipment so you can verify delivery.

Cancellations and Refunds for Subscription Orders

If you ordered through Adam and Eve's subscription or auto-delivery service, cancelling works differently. You'll need to log into your account, go to your subscription settings, and cancel the recurring order there. You can usually do this through the website without calling.

Cancelling a subscription stops future charges but does not cancel an order that has already been placed for the current billing cycle. If you want to cancel the current order as well, you'll still need to contact customer service by phone or email with your order number.

Payment Method and Billing Issues

If you cancelled your order but the charge still appears on your credit card or bank account, the charge may be pending and will drop within 3 to 5 business days. Pending charges are not actual debits — your bank is just holding the amount temporarily while Adam and Eve processes the cancellation.

If the charge posts to your account and doesn't reverse within 5 business days after cancellation, contact customer service again with your order number and the date you cancelled. Keep your cancellation confirmation email or note the name of the representative you spoke with, as this helps customer service track what happened.

Frequently Asked Questions

Can I cancel an order if it's already out for delivery?

Once a package is out for delivery, you cannot cancel it through customer service. Your option is to refuse the delivery at your door and write "Return to Sender" on the package. The carrier will return it to Adam and Eve, and you'll receive a refund once they process the return.

How do I know if my order has shipped?

Check your email for a shipping confirmation — Adam and Eve sends this as soon as the order leaves the warehouse. You can also log into your account and check Order History to see the status. If you see a tracking number, the order has shipped.

What if I used a gift card to pay?

Refunds to a gift card go back to the original gift card account. If the gift card is no longer active or you no longer have access to it, contact customer service — they may be able to issue a refund to a different payment method instead.

Do I have to pay for return shipping?

For most returns, you pay for return shipping. However, if the item arrived damaged or defective, Adam and Eve typically covers the return shipping cost. Contact customer service before sending anything back to confirm whether they'll provide a prepaid shipping label.

How long does a refund take after I refuse delivery?

Once the carrier returns the package to Adam and Eve and they receive and inspect it, the refund process takes 2 to 4 weeks. You can track your return shipment using the carrier's tracking number to confirm delivery.